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Remote Chat Support Jobs in Northampton, MA (NOW HIRING)

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Remote Chat Support information

See Northampton, MA salary details

$14

$25

$44

How much do remote chat support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote chat support in Northampton, MA is $25.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $28.27 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Northampton, MA?

For Remote Chat Support jobs in Northampton, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Northampton, MA look for?

The top searched job categories for Remote Chat Support jobs in Northampton, MA are:

What cities near Northampton, MA are hiring for Remote Chat Support jobs?

Cities near Northampton, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Northampton, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,966 per year, or $25.9 per hour.

Remote Licensed Mental Health Counselor - Full-Time

Company Confidential

Chicopee, MA • Remote

Full-time

Medical

This job post has expired today. Applications are no longer accepted.


Job description

Position Overview

We are seeking a dedicated and compassionate Remote Licensed Mental Health Counselor (LMHC) to join our team at Gotham Enterprises Ltd. This full-time position enables you to work from the comfort of your home while providing essential mental health services to those in need. With a competitive salary range of USD 90,000 to 104,000 annually, this role is ideal for passionate practitioners eager to impact lives positively.

About the Organization

Gotham Enterprises Ltd is committed to expanding access to mental health care for the growing number of individuals facing mental health challenges across the United States. Our Community Health Clinic model promotes solution-based care designed to support clients in their mental wellness journeys. We pride ourselves on offering comprehensive support to our providers so they can focus on delivering high-quality care without the distractions of administrative tasks.

Work Environment

This position operates within a fully remote setting, allowing you the flexibility to define your schedule while working efficiently from home. Utilizing a user-friendly counselor portal, you will manage your appointments, consultations, and client interactions seamlessly. Your administrative tasks will be streamlined, ensuring you can devote your time and energy to your clients.

Key Responsibilities
  • Conduct individual counseling sessions with clients via secure video chat to assess and improve their mental health.
  • Provide a safe and supportive environment for clients to discuss their emotions and experiences, helping them gain insights into their lives and relationships.
  • Serve as an advocate for clients by assisting them in setting and defining their personal mental health goals.
  • Evaluate clients' mental conditions thoroughly, developing and implementing personalized treatment plans that utilize a solution-based approach aligned with your clinical expertise.
  • Maintain accurate records and documentation as per state regulations, ensuring compliance while minimizing paperwork through our streamlined processes.
Patient Population / Client Focus

As a Remote Licensed Mental Health Counselor, you will work with diverse populations across various demographics, including individuals experiencing anxiety, depression, trauma, and other mental health challenges. Your services will significantly improve patient outcomes by equipping clients with coping strategies and fostering resilience through evidence-based therapeutic practices.

Qualifications
  • A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Must hold a full and unrestricted license to practice independently as a Licensed Mental Health Counselor (LMHC) in the state where you reside.
  • No limited or provisional licenses and no disciplinary actions should exist regarding your professional standing.
Preferred Experience
  • Demonstrated experience managing a diverse caseload effectively and compassionately.
  • Strong clinical and diagnostic skills with an exceptional ability to evaluate, decide, and recommend appropriate treatment strategies.
  • Proficiency in using telehealth platforms and an overall comfort with technology.
  • Exceptional interpersonal skills with a deep commitment to client advocacy and support.
Compensation and Benefits
  • Competitive salary ranging from USD 90,000 to 104,000 per year, commensurate with experience and hours worked.
  • Significant benefits package, including health insurance coverage for full-time team members.
  • Flexible hours that allow you to create a work schedule that works best for your lifestyle.
  • Weekly direct deposit for timely compensation.
  • A customized client caseload aligning with your expertise, plus unlimited referrals to help ensure steady income.
  • Minimal administrative workload, enhancing your focus on client care.
  • Access to an all-in-one counselor portal designed to simplify scheduling, billing, and documentation.
Career Growth Opportunities

At Gotham Enterprises Ltd, we encourage ongoing professional development and training. As a Remote Licensed Mental Health Counselor, you will have opportunities to further develop your skills through workshops, supervision, and feedback sessions, potentially leading to advanced roles within our organization as we grow.

Why Join Our Team

By joining Gotham Enterprises Ltd, you become part of a mission-driven organization focused on elevating the standards of mental health care. You will be equipped with the tools necessary to deliver exceptional patient care without the burden of administrative responsibilities. We celebrate our counselors and provide a supportive environment where you can thrive professionally while making a real difference in the lives of your clients.

Application Information

If you are a licensed mental health counselor looking for a fulfilling opportunity where you can make a significant impact, we invite you to apply. Please submit your CV along with details of your licensure and the state in which you are licensed. Don’t miss out on the chance to join our dynamic team at Gotham Enterprises Ltd!