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Full Time Chat Support Jobs in Boston, MA (NOW HIRING)

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Job Type Full-time Description Title: Customer Support Specialist Location: Holliston, MA (hybrid ... Respond to customer inquiries promptly and professionally via phone, email, and live chat.

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Equity and benefits are included for all full-time employees. If you believe you can contribute to ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our ... Provide timely and professional technical support via email, phone, chat, and remote tools * Assist ...

UniFirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our ... Provide timely and professional technical support via email, phone, chat, and remote tools * Assist ...

UniFirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our ... Provide timely and professional technical support via email, phone, chat, and remote tools * Assist ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our ... Provide timely and professional technical support via email, phone, chat, and remote tools * Assist ...

Unifirst

Innovation Support Engineer

Wilmington, MA

$95K - $114K/yr

UniFirst Corporation is currently seeking a full-time Innovation Support Engineer to join our ... Provide timely and professional technical support via email, phone, chat, and remote tools * Assist ...

Flywire

Software Support Specialist I

Boston, MA · Hybrid

... and chat. Due to the complex nature of our software, these replies are rarely templated. Agents ... The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits.

Flywire

Software Support Specialist I

Boston, MA · On-site

... and chat. Due to the complex nature of our software, these replies are rarely templated. Agents ... The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits.

Flywire

Software Support Specialist I

Boston, MA · Hybrid

... and chat. Due to the complex nature of our software, these replies are rarely templated. Agents ... The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits.

Swing Design

Be Seen First

Customer Service & Product Support Specialist Craft & DIY Industry

Concord, MA · On-site

$22 - $28/hr

Customer Experience Employment Type: Full-Time In Office (No Remote) About Swing Design Swing ... Provide exceptional customer service via email, phone, chat, and social media platforms * Own ...

Cox Engineering

IT Specialist I

Randolph, MA

$55K - $65K/yr

... Type Full-Time, Exempt Work Arrangement Onsite Level Level 1 (Entry) Position Summary The ... Ticket Support * Serve as point of contact for incoming help desk tickets via phone, email, chat ...

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All JobsChat Support JobsFull Time Chat Support JobsFull Time Chat Support Jobs in Boston, MA

Full Time Chat Support information

See Boston, MA salary details

$15

$28

$48

How much do full time chat support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for full time chat support in Boston, MA is $28.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.82 per hour, depending on experience, location, and employer.

What is full time chat support?

Full time chat support jobs involve assisting customers or clients through online chat platforms, typically for a company’s website or app. Employees in this role answer questions, resolve issues, and provide information about products or services in real-time via text-based communication. Unlike phone support, chat support allows for multitasking and often requires fast typing and strong written communication skills. These positions may be remote or in-office and usually require working a standard number of hours per week, such as 35–40 hours. Full time chat support roles are popular in industries like e-commerce, technology, and customer service.

What are the key skills and qualifications needed to thrive as a full time chat support specialist?

To excel as a Full Time Chat Support specialist, you need strong written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and ticketing tools is typically required. Patience, active listening, and adaptability are crucial soft skills that help build rapport and resolve customer issues efficiently. These skills and qualities are vital for delivering timely, accurate, and positive customer experiences in a fast-paced digital environment.

What are some common challenges faced in a full time chat support role, and how can they be managed?

A common challenge in Full Time Chat Support is handling multiple conversations simultaneously while maintaining accuracy and a positive customer experience. Managing high volumes during peak times can be stressful, but using canned responses and staying organized can help. Building familiarity with common issues and internal resources improves efficiency, and regular collaboration with team members ensures consistency in responses. Proactively seeking feedback and participating in training sessions also helps in overcoming challenges and improving performance.

What is the difference between Full Time Chat Support vs Part Time Chat Support?

AspectFull Time Chat SupportPart Time Chat Support
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsBasic customer service skills, sometimes specific certificationsSame as full-time, often less strict
Work EnvironmentRemote or office-based, fast-paced customer service settingRemote or flexible, similar environment
Employer UsageCommon in customer service departments of various industriesUsed by companies needing flexible support staffing

Full Time Chat Support involves working standard hours with consistent schedules, often providing comprehensive customer assistance. Part Time Chat Support offers flexible hours with fewer weekly hours, suitable for students or those seeking supplemental income. Both roles require similar skills but differ mainly in hours and commitment level.

What are the most commonly searched types of Chat Support jobs in Boston, MA?

The most popular types of Chat Support jobs in Boston, MA are:

What are popular job titles related to Full Time Chat Support jobs in Boston, MA?

For Full Time Chat Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Full Time Chat Support jobs in Boston, MA look for?

The top searched job categories for Full Time Chat Support jobs in Boston, MA are:

Full Time Chat Support jobs near you

Customer Support Specialist

Holliston, MA • On-site

Pure Hockey
Retail • 51 - 200 employees

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

404th of 739 rated retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Pure Hockeyexternal

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Job Type
Full-time
Description
Title: Customer Support Specialist
Location: Holliston, MA (hybrid; 3 days in office)
Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and dynamic customer service team. As the largest retailer of hockey equipment in the U.S., we take pride in delivering exceptional service and support to our valued customers.
In this role, you will serve as a key liaison between our company and both current and prospective customers. The ideal candidate will take full ownership of resolving customer inquiries, concerns, and complaints with professionalism and efficiency.
At Pure Hockey, we are committed to providing effective solutions and creating meaningful, long-term relationships with our customers.
Responsibilities
  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solution.
  • Process orders, returns, exchanges, and warranty claims accurately and efficiently.
  • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively.
  • Document all customer interactions in our CRM system and escalate issues when necessary.
  • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues.
  • Strive to exceed customer expectations and contribute to customer loyalty and retention.
  • Identify trends in customer feedback and report them to help improve products and services.

Requirements
  • 1+ years of experience in customer service or support role
  • Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus.
  • Advanced sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Strong phone, verbal & written communication skills along with active listening.
  • Pleasant, patient, and friendly attitude
  • A passion for hockey or sporting goods is a plus but not required.
  • Must be able to work one weekend day and some holidays

Benefits
  • Medical, Dental, Vision & Disability Insurance
  • Life and Long-Term Disability Insurance
  • Flexible Spending Plan
  • 401(k) with match
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • Employee Discount

$20-$30 per hour
Salary Description
$20.00 - $30.00 per hour

What Pure Hockey employees say

Pay

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