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Remote Support Jobs in Amherst, MA (NOW HIRING)

Dutch

Virtual Care Veterinarian (Remote)

Springfield, MA · Remote

$50 - $80/hr

Backed by leading investors, Dutch has the stability and resources to support our doctors in ... This is a flexible, remote opportunity ideal for veterinarians looking to pick up additional work ...

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Amherst, MA

Remote Support information

See Amherst, MA salary details

$14

$25

$44

How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Amherst, MA is $25.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $27.93 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Amherst, MA?

The most popular types of Support jobs in Amherst, MA are:

What are popular job titles related to Remote Support jobs in Amherst, MA?

For Remote Support jobs in Amherst, MA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Amherst, MA look for?

The top searched job categories for Remote Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Remote Support jobs?

Cities near Amherst, MA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,359 per year, or $25.7 per hour.

Remote Mental Health Counselor - Full-Time Position

LifeLong Health Care Inc.

Springfield, MA • Remote

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

Job description

Position Overview

LifeLong Health Care Inc. is seeking dedicated and compassionate Mental Health Counselors to join our remote team. This full-time position offers the opportunity to provide tailored mental health counseling services to low-acuity adults in a supportive virtual environment. Our counselors assist clients in developing strategies to improve their mental health, enhance their coping mechanisms, and transform their lives.

About the Organization

LifeLong Health Care Inc. is a community-oriented health clinic located in Springfield, Massachusetts, committed to enhancing the well-being of our community members. We pride ourselves on delivering accessible and effective mental health services while fostering an inclusive workplace that values diversity and collaboration. Our mission is to promote mental wellness through evidence-based practices and compassionate care, making a meaningful difference in the lives of those we serve.

Work Environment

This role is fully remote, allowing you to work from the comfort of your home. With a flexible schedule tailored to your availability, you will have the opportunity to set your own hours while meeting the needs of our clients effectively. LifeLong Health Care Inc. provides a supportive remote work environment, ensuring you have the necessary technical resources and a user-friendly counseling platform to facilitate therapeutic interventions.

Key Responsibilities
  • Conduct virtual therapy sessions using video chat, providing ethical and empathetic counseling to clients.
  • Perform thorough initial assessments to understand clients' mental health needs and develop customized treatment plans.
  • Facilitate ongoing sessions to help clients cultivate essential coping strategies and enhance their problem-solving and communication skills.
  • Document client progress accurately while maintaining confidentiality and adhering to ethical standards.
  • Engage in continuous professional development to stay informed on best practices and advancements in mental health counseling.
Patient Population / Client Focus

Your primary focus will be on supporting stable, low-acuity adults who are experiencing a variety of mental health challenges. This role requires a sensitive and individualized approach to address their unique circumstances, fostering an environment where clients feel safe and empowered to share their experiences. You will play a vital role in helping them build resilience and improve their overall quality of life.

Qualifications
  • A Master’s degree or higher in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Current independent state licensure as LMFT, LMHC, LICSW, or PsyD, with no disciplinary actions on record.
  • Proven interpersonal skills and proficiency with digital communication platforms.
  • A reliable and stable Wi-Fi connection to facilitate uninterrupted counseling sessions.
Preferred Experience
  • Experience in providing mental health counseling in a remote setting.
  • Familiarity with telehealth tools and platforms used in virtual therapy.
  • Background in working within community health settings or with underserved populations is a plus.
Compensation and Benefits

The position offers a competitive salary range of USD 90,000 – 100,000 annually, commensurate with experience and hours worked. Additionally, we provide a sign-on bonus for qualified candidates, along with weekly direct deposit of your salary. Employees receive comprehensive health insurance coverage, including health, dental, and vision benefits. We aim for a streamlined onboarding process, which can be completed in as little as 3 days, allowing you to start making an impact quickly.

Career Growth Opportunities

At LifeLong Health Care Inc., we believe in fostering the professional growth of our counselors. The supportive environment allows for opportunities to pursue further training and specialization in areas of interest within mental health. Our team regularly engages in training sessions, workshops, and peer supervision to enhance clinical skills and integrate the latest evidence-based practices.

Why Join Our Team

Joining LifeLong Health Care Inc. means becoming part of a mission-driven organization dedicated to improving community mental health. We value collaboration, respect, and a strong commitment to ethical practices. By offering a flexible work environment, comprehensive support, and opportunities for professional growth, we empower our mental health counselors to thrive while making a difference in the lives of clients.

Application Information

If you are passionate about providing exceptional mental health support and are looking for a fulfilling position at an organization that values your skills, we encourage you to apply. Please submit your CV now to join our dedicated team and help us shape the future of mental health care.

Apply