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Support Manager Jobs in Amherst, MA (NOW HIRING)

Imperial

Sales Support Merchandiser

Springfield, MA · On-site

$20 - $22.50/hr

Additional duties include generating sales orders, managing inventory levels, interpreting ... IDI supports over 50 regional and independent retail grocery banners with products from major ...

DSI

Field Support Representative

Springfield, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Chicopee, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Westfield, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Holyoke, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Westfield, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Springfield, MA

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Chicopee, MA

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

DSI

Field Support Representative

Holyoke, MA · On-site

$65K/yr

We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experience, and uphold the highest standards of ...

Almadan Inc.

Direct Support Professional

Amherst, MA · On-site

$20.50 - $21/hr

To provide direct support care to individuals residing in community-based settings. To ensure the ... Personal care, community integration, meal preparation, funds management, and social skills Review ...

CN Wood

Sales Support Specialist

Whately, MA · On-site

$30 - $33/hr

Sales Manager Exempt/Non-exempt: Non Exempt Union (Y/N): No Department: Sales Location(s): Woburn MA, Whately MA, or North Haven CT JOB SUMMARY A Sales Support Administrator is aligned with the Sales ...

CN Wood

Sales Support Specialist

Whately, MA · On-site

$30 - $33/hr

Sales Manager Exempt/Non-exempt: Non Exempt Union (Y/N): No Department: Sales Location(s): Woburn MA, Whately MA, or North Haven CT JOB SUMMARY A Sales Support Administrator is aligned with the Sales ...

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Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Amherst, MA

Support Manager information

See Amherst, MA salary details

$22.2K

$66.9K

$119.2K

How much do support manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for support manager in Amherst, MA is $66,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Amherst, MA?

The most popular types of Support jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Support Manager jobs?

Cities near Amherst, MA with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $66,872 per year, or $32.1 per hour.

Recovery Support Specialist: Community Support Program- 6972

Community Health Resources

Enfield, CT • On-site

Part-time

Retirement, PTO

Re-posted 29 days ago

Job description

A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.
JOB TITLE: Recovery Support Specialist
EMPLOYMENT TYPE: Part-time, 20 hours/week
SCHEDULED HOURS: Monday-Friday, 9AM-5PM
PROGRAM/LOCATION: CSP, Enfield, CT
PC#: 2350
ABOUT THE PROGRAM: Community Support Program
The Community Support Program is a community based rehab model designed to assist persons with serious mental illness to live independently. Community Support Specialists provide assistance with learning skills to live independently, accessing community resources, finding appropriate and affordable housing, receipt of entitlements, linking with appropriate treatment sources, coordination of care with collateral providers, assistance with money management (including representative payee or conservatorship, if necessary) and any other goals they have for their recovery. Community Support Specialists can function as a liaison with services to the state acute care facility as well as general hospitals as necessary. Community Support Specialists attempt to teach clients the skills necessary for that individual to meet their own needs. Community Support Specialists provide advocacy services for their clients to receive appropriate clinical services, housing benefits and human rights. The Community Support Program can be time limited or long-term, based on the needs/LOCUS score of the client.
DUTIES & RESPONSIBILITIES:
  • Conducts Clinical and Risk Assessments, LOCUS, Co-occurring Screens and Functional Assessments.
  • Collaborates with individuals to create individualized, person centered treatment plans and documents clients progress during treatment.
  • Use Motivational Interventions to assist clients in meeting their goals and moving along their paths to recovery, utilizing stage wise interventions
  • Provide psycho-educational rehabilitation services group and individual for recovery from psychiatric and substance abuse disorders
  • Support individual with linking and engaging with natural (family, friends) or community supports
  • Develop crisis plans(WRAP) for clients and work with other staff to respond to crisis situations as needed
  • Provide skills teaching, such as assisting clients in obtaining/ maintaining housing and utilities; learning how to use transportation services, planning and preparing nutritional meals, engage and communicate with family and friends, be safe in the community, care for children and other family members, and solve everyday problems that arise.
  • Provide intensive skill building interventions and support for self-management, self-advocacy, health and well-being, relapse prevention, and using community resources
  • Participate in family education and support activities
  • Assist clients how to identify and combat negative self-talk. Utilize personal lived experience in Recovery to model hope for clients
  • Maintains documentation in compliance with agency and program standards.
  • Participates in staff meetings, supervision, trainings and other meetings as assigned.
  • Additional duties as required.

QUALIFICATIONS:
Education: Valid Recovery Support Certification: High School Diploma required, Life experience.
Experience: RSS 2+ years working with identified populations; self identifies as an individual with Mental Health and or Substance use disorder in long term Recovery. Individuals who identify themselves as having a mental illness or substance abuse are encouraged to apply.
Licensure/Certification/Registration: Advocacy Unlimited: Recovery Support Specialist Certification required or must obtain within one year of hired. Valid Driver's License required, Use of personal vehicle required for position
Training: Basic computer skills required.
Why Join CHR?
Award-Winning Workplace:
  • Proudly recognized as a Top Workplace for 13 consecutive years!

Generous Time Off:
  • Enjoy ample paid time off, including a special day off for your birthday!

Retirement Savings:
  • Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance:
  • Competitive premiums with added discounts on pet, auto, and home insurance!

Education & Tuition Support:
  • Tuition reimbursement and professional development programs.
  • Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
  • Exclusive tuition discounts for CHR employees at several local colleges/universities.

Career Development:
  • FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
  • Clinical supervision and/or mentoring available at many programs.
  • Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

Wellness Program:
  • Annual wellness stipend.
  • FREE premium subscription to the Calm app, for employees and their families.
  • Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
  • Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

Employee Involvement:
  • Participate in leadership luncheons with our CEO and various agency committees!

Stay Informed:
  • Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More:
  • Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!
COMPENSATION*:
$19.00/hour min, and up commensurate upon experience.
*Actual rates are determined at the time of offer and are based off relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is an equal opportunity employer, and we encourage all to apply.
Take the first step to a meaningful career and apply to CHR today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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