ZipRecruiter

Log In

2

Entry Level Support Jobs in Massachusetts (NOW HIRING)

Fisher Organization

Entry-Level Remote Sales

Lowell, MA · On-site

Join a Purpose-Driven Team Making a Real Impact - Entry-Level Leadership Career Opportunity About ... Coach and support a team of agents to reach and exceed performance goals Lead by example through ...

previous pagenext page

Showing results 21-40

All JobsSupport JobsEntry Level Support JobsEntry Level Support Jobs in Massachusetts

Entry Level Support information

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in Massachusetts?

The most popular types of Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level Support jobs?

Cities in Massachusetts with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

RESIDENTIAL - Direct Care Support - Will Train! Entry Level!

Brien Center for Mental Health

Williamstown, MA • On-site

$16.75 - $18.75/hr

Full-time, Part-time, Per diem

Re-posted 15 days ago

Job description

2nd and 3rd Shift Differential!!!

Will Train! Entry Level! No experience needed! 

Residential and outreach provides assistance in the population living with a chronic behavioral health disorder with daily living activities, passing medications in accordance with MAP, while providing outreach as needed. Available in our Acute Services, Addiction Services, Family Services and Adult Community Services. Positions available full and part-time and on-call/per-diem.

Job requirements: 

  • High School Diploma or GED required
  • 2 or 4-year Degree in related field preferred
  • Relevant experience preferred, will train
  • MAP and CPR and First Aid Certified, or obtain MAP and CPR and First Aid certification within first 3 months of employment
  • For Adult Day Health, Program Assistants are required to have 3 years of recent experience working with elder population or chronically disabled
  • Valid Driver's License with a reliable, properly insured vehicle required for business use (not required for Program Assistant at Adult Day Health) 


Apply