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Virtual Support Jobs in Alberta (NOW HIRING)

Xylem

Customer Support Specialist

Calgary, AB

Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource ...

Xylem

Customer Support Specialist

Nisku, AB

Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource ...

FBCFCN

SSLP Mentors (Virtual)

Edmonton, AB

In this role, you will work as a Mentor for High School students in our Students Supports for Learning Program. Responsibilities Mentors will connect in person or virtually with youth in the program ...

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Virtual Support information

What are the key skills and qualifications needed to thrive as a Virtual Support Specialist, and why are they important?

To thrive as a Virtual Support Specialist, you need strong problem-solving abilities, customer service skills, and proficiency in written and verbal communication, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk tools like Zendesk or Freshdesk, and basic office applications is typically required. Outstanding organizational skills, patience, and the ability to multitask set top performers apart in this role. These skills ensure timely and effective support for clients, leading to higher satisfaction and efficient remote service delivery.

What is a Virtual Support specialist?

A Virtual Support specialist is a professional who provides customer service, technical assistance, or administrative support remotely, typically via email, chat, or phone. They help clients or customers resolve issues, answer inquiries, and ensure a smooth digital experience without being physically present in an office. Virtual Support roles are common in various industries, including tech, retail, healthcare, and finance. This job requires strong communication skills, technical aptitude, and the ability to multitask effectively in a remote environment.

What is the difference between Virtual Support vs Virtual Assistant?

AspectVirtual SupportVirtual Assistant
CredentialsVaries; often general administrative or technical skillsTypically administrative certifications or experience
Work EnvironmentRemote, often for multiple clients or projectsRemote, usually supporting individual entrepreneurs or small businesses
Employer UsageUsed by companies needing diverse support servicesHired by entrepreneurs or small business owners for administrative tasks
Common Search IntentLooking for broad support roles or technical assistanceSeeking personal or business administrative help

Virtual Support and Virtual Assistant roles often overlap, but Virtual Support typically encompasses a wider range of services, including technical and specialized support, while Virtual Assistants mainly focus on administrative tasks. Both roles are remote and serve clients across industries, but their scope and skill requirements can differ based on client needs.

What Are Virtual Support Jobs?

Virtual support jobs assist clients with questions or problems they may have with a product or service. You find these positions in a variety of industries, including business, insurance, retail, and technology. As a virtual support professional, you work from home or another remote location with internet accessibility. You provide support to customers who contact them through online portals such as live chat applications, email, or over the phone. Your duties and responsibilities vary, depending on the company and industry. For example, remote retail support staff answer questions about products, assist with completing orders, and record complaints from customers. IT support specialists help software and hardware customers set up their products or troubleshoot when problems arise.

What are some common challenges faced by Virtual Support professionals, and how can they be managed effectively?

Virtual Support professionals often encounter challenges such as managing multiple client requests simultaneously, ensuring clear communication across digital channels, and maintaining productivity in a remote environment. To address these, it's important to utilize robust organizational tools, set clear boundaries for response times, and prioritize tasks effectively. Regular team check-ins and ongoing training in communication tools can also help foster collaboration and reduce misunderstandings, leading to smoother workflows and a more supportive virtual environment.
More about Virtual Support jobs
What are the most commonly searched types of Support jobs in Alberta? The most popular types of Support jobs in Alberta are:
What are popular job titles related to Virtual Support jobs in Alberta? For Virtual Support jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Virtual Support jobs in Alberta look for? The top searched job categories for Virtual Support jobs in Alberta are:
Virtual Support jobs near you
Coordinator, Virtual Design & Construction

Coordinator, Virtual Design & Construction

PCL Construction

Edmonton, AB

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

PCL Construction rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The future you want is within reach. Let's build it together.

At PCL Industrial Management Inc., part of the PCL Family of Companies (PCL), we don't just build projects --  we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry.

We're a team of builders who care deeply about what we create and who we build with. That includes you. We are not only shaping the future of construction, we are also committed to shaping the future of your career.

As a Coordinator, Virtual Design & Construction for PCL Industrial Management Inc. in Edmonton, Alberta (Ind Mgmt), you'll have the opportunity to support virtual design and construction initiatives by developing and managing BIM models, construction visuals, and innovative VDC tools that enhance project planning and execution.

Why Choose PCL?

Choose a career with rewards that matter. PCL's total rewards are designed to support your growth, well-being and future success -- because when you succeed, we all do. Our offerings could include:

  • Employee ownership opportunities that build long-term value
  • Annual discretionary performance bonuses
  • RRSP, TFSA, Pension Contribution Options
  • Flexible medical, dental and vision benefits
  • Prescription drug coverage and virtual care services
  • Life, AD&D and disability insurance
  • Paid parental leave and family care support
  • Health and lifestyle spending account options
  • Mental health and wellness support, including Employee Assistance Programs
  • Career growth pathways, leadership development and mentorship programs
  • Access to world-class training through PCL's College of Construction and professional development courses
  • Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

Here's how a Coordinator, Virtual Design & Construction for PCL Industrial Management Inc. within Edmonton Industrial Management contributes to our team:

Responsibilities

•    Assist in the development of best practices for virtual construction processes and strategies 
•    Analysis, modification and management of Building Information Models (BIM) such as: 
        BIM project execution plan 
        4D simulation/schedules and marketing proposal animations 
        Site logistics plans 
        Construction Execution Plans 
        Excavation models 
•    Develop Heavy Crane lift drawings 
•    Model quantity takeoff 
•    3D Drafting of in-house designs  
•    The ability to translate 2D drawings and specs into a complete 3D/4D Models.  
•    Knowledge and practical understanding of heavy industrial construction practices. This could include design construction management experience, field experience, trade experience, etc  
•    Provide support and training with the systems used in Virtual Design & Construction  
•    Research and development with new technologies and processes that will benefit the business, such as 4D scheduling / animations, quantification of 3D Model, virtual reality, augmented reality  
•    Assist with the production of project pursuit models, animations, and rendered walkthrough videos. 
•    Plan, coordinate, and attend virtual design construction related conferences  
•    Read and review construction documents; contracts, drawings and specifications

Qualifications

•    Diploma in engineering technology, architecture or construction management considered an asset
•    Minimum of 2-3 years’ experience in virtual design & construction, heavy industrial or a related field
•    Strong computer skills, including hands on experience with AutoCAD, Navisworks and 3DS Max
•    Knowledge of P6, InfraWorks, Databases, Camtasia, and Virtual Reality are a plus.
•    Experience with the creation/modification of BIM and virtual design construction standards, manuals, and training
•    Strong knowledge and understanding of current construction best practices and proven field experience in the heavy industrial industry
•    Excellent time management, verbal and written communication and presentation skills
•    Strong customer service and solution provider abilities
•    Exceptional networking and relationship development skills with internal and external clients
•    Demonstrated ability to take initiative and proactively address challenges or gaps in the virtual construction process
•    Flexibility to work non-traditional hours, when necessary
•    Willing to visit project locations if necessary
•    Experience using additional technologies such as: Tekla, Synchro, Civil 3D, BIM 360 Glue and Field, would be considered an asset 

Your Work Has Purpose Here

PCL projects are where life happens, where communities connect, careers begin, and progress is made. Regardless of the type of project, we are building something bigger: a future that's inclusive, resilient and full of opportunity.

At PCL Industrial Management Inc., we are committed to creating a workplace where everyone belongs. We value the diverse experiences, identities and perspectives our employees bring. Employment decisions are based on merit, potential and the drive to make a difference, regardless of race, gender, age, ability or background.

We know everyone's needs are different, if you require accommodation during the application process, please contact careers@pcl.com and include the position and location of interest.

This recruitment process does not involve the use of artificial intelligence (AI) to screen, assess, or select applicants. All hiring decisions are made by human reviewers.

Company: PCL Industrial Management Inc.

Primary Location: Edmonton, Alberta (Ind Mgmt)

Job Title: Coordinator, Virtual Design & Construction

Requisition ID: 12309

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