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Mobile Support Jobs in Alberta (NOW HIRING)

As a Mobile Dispensing Optician, you will work across different stores within a defined ... Role model, lead and deliver exceptional care, supporting patients and customers to make ...

As a Mobile Dispensing Optician, you will work across different stores within a defined ... Role model, lead and deliver exceptional care, supporting patients and customers to make ...

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on-site locations. Core Duties * Prepare orders * Stock shelves with various six boxes ...

Configure, deploy, and support business-class equipment onsite and remotely using a variety of ... Mobile devices Excellent communication and people skills are as important to us as technical skills ...

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Mobile Support information

See Alberta salary details

$10

$30

$63

How much do mobile support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for mobile support in Alberta is $30.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $37.26 per hour, depending on experience, location, and employer.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What is mobile support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are the key skills and qualifications needed to thrive as a mobile support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by mobile support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.
What are the most commonly searched types of Support jobs in Alberta? The most popular types of Support jobs in Alberta are:
What cities in Alberta are hiring for Mobile Support jobs? Cities in Alberta with the most Mobile Support job openings:
Infographic showing various Mobile Support job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,209 per year, or $30.9 per hour.

Manager of Mobile Software Development

Modaxo, Inc.

Calgary, AB โ€ข On-site

Full-time

Re-posted 9 days ago


Job description

Job Summary:

The Manager of Mobile Software Development role is responsible for managing and leading a team of Engineering professionals. Responsible for managing and helping to prioritize their work, ensure workloads are appropriate to support business goals, drive continuous improvements focused on ensuring quality products are developed, as well as focus on the team's professional development in their current role and further progression at Vontas.
In addition to these core responsibilities, this role will be working with our Business Analysts to ensure the Mobile Software Development team's metrics are current and shared across the organization.
This role reports to the Director, Hardware and On-Vehicle Solutions.

Job Description:

Supervisory Duties/Responsibilities:

  • Coach, support, guide, and direct your Mobile Software Development team. This will include:
    • Talent reviews and personnel development plans
    • Managing all Mobile Software Development metrics and monitoring the performance of these key metrics.
    • Keeping up on training and use of new tools and technologies to be leveraged in development.
    • Lead in talent acquisition systems and processes, including recruitment activities and decisions on selections.
    • Identify and nurture talent within the team for future leadership roles.
    • Collaborate with the team to drive, develop, and execute innovation in our current products and solutions.
    • Establish and communicate performance expectations.
    • Identify performance gaps and monitor performance to ensure development plans are met.
    • Ensure fair and equal treatment of employees, avoiding favoritism, addressing difficult issues (with assistance from Human Resources), and practices empathy and compassion.
    • Promote Company policies, procedures, mission, and values by training and providing direction to direct reports in their use and application.

Duties/Responsibilities:

  • Effectively manage your Mobile Software Development team to achieve workloads and efficiency that will meet business goals.
    • Resource planning
    • Take an agile approach to workload planning using tools such as JIRA administratively.
    • Work in collaboration with the Mobile Software Development Team Lead on
      • Retrospectives
      • Sprint planning
      • Backlog grooming
      • Roadmap planning
      • Reporting
      • Story Definition -in coordination with the Product Management Team
      • Managing priority of tasks
  • Work closely with Professional Services, Product Management, Sales, and Marketing to define detailed solutions for sales opportunities.
  • Manage multiple internal and external stakeholders across various product areas.
    • Close and consistent interaction with the System Integration and Test Team
  • Coordinate cross-functionally with other Team Managers to develop comprehensive solutions for our customers with a focus on the end user, quality, longevity, and market trends.
  • Utilize industry best practices to challenge current processes and ensure that all Development work is delivered with high standards of quality.
  • Assist with ad hoc requests and take on required initiatives related to improving efficiency and quality of work across the "design and build" cycle.
  • Other duties as assigned.

Required Skills/Abilities:

  • Familiarity with .NET, C#, C++, Embedded Windows, and Linux
  • Ability to quickly develop a comprehensive understanding of the Company's solutions and project delivery methodology to propose, estimate and scope services to best meet our customer needs.
  • Invested in continuous improvements and being a part of solutions that will improve the state of business.
  • Well versed in the latest tools and technologies to support development initiatives.
  • Highly proficient in creating comprehensive solutions taking serviceability, quality, longevity, and end user experience into account during development.
  • Knowledge of automated testing, regression, and pipeline-based quality gates.
  • Professionally develop employees for individual career growth
  • Excellent communicator and active listener capable of influencing team outcomes.
  • Ability to guide teams in reliability engineering practices.
  • Proficient in Microsoft Office Suite and related software(s).

Education and Experience:

  • Bachelor's degree in computer science, Engineering, or related field; equivalent experience accepted.
  • 4+ years in software engineering or development.
  • 3+ years in leadership roles managing engineering teams.
  • Understanding of the North American Transit Industry and Agencies is preferred.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer/laptop.
  • Ability to travel up to 15% of the time (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations.
  • Must be able to lift up to 10 pounds at a time.
  • Must be able to handle high utilization of hand and wrist dexterity.

Disclaimers:

  • All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees.
  • This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
  • Vontas remains and actively participates as an Equal Opportunity Employer/Affirmative Action Employer.

Worker Type:

Regular

Number of Openings Available:

1

We thank all applicants for their interest; however, only those who qualify for an interview will be contacted. *Professional recruiting agents or consultants need not call.