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Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
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ITSC
6 Itsc Support Manager Jobs Hiring Near You
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Quick apply
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Quick apply
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Quick apply
Be Seen First
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Be Seen First
Help Desk Manager In-Office
Broomall, PA · On-site
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Quick apply
Be Seen First
Help Desk Manager In-Office
Broomall, PA · On-site
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Be Seen First
Help Desk Manager In-Office
Broomall, PA · On-site
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
Quick apply
Be Seen First
Help Desk Manager In-Office
Broomall, PA · On-site
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support. WHY IS THIS JOB SPECIAL: You get to manage a group of 20-30 techs that you select, hire ...
ITSC Jobs Information
What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What does a Support Manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What other companies are hiring for Support Manager jobs?
Full-time
Medical, PTO
Posted 10 days ago
Job description
OPPORTUNITY:
Become part of a seasoned team of Support Managers leading IT techs in the delivery of world class IT Support.
WHY IS THIS JOB SPECIAL:
You get to manage a group of 20-30 techs that you select, hire & train. This is YOUR team. Enjoy the sense of purpose and fulfillment one gets in helping others reach their career goals as a result of your mentorship, leadership and support.
DESCRIPTION:
Our firm is growing and hiring an on-site Support Team Manager that will be responsible for recruiting, hiring, training and managing their own individual group of IT support techs in the delivery of technical support for Fortune 1000 organizations.
WHO WE ARE:
theITSupportCenter, LLC is an industry-leading provider of expert technical support for Fortune 1000 organizations. Organizations around the world trust theITSupportCenter, LLS for providing high-touch, white-glove support for their employees' corporate IT, business software and mobile devices. Our support covers technical details, client access questions, remote configurations as well as "how-to" questions for a variety of topics including Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc.
OPPORTUNITY:
The responsibilities of each Support Manager includes:
- Conducting interviews of potential techs
- Extending video offers to new techs
- Designing documentation for standardized support procedures
- Identifying and documenting opportunities for process improvement
- On-Boarding newly hired techs
- Mentoring & managing a group of 20-30 IT techs providing remote support
LOCATION:
We are located at the intersection of 476 & 76. This position requires in-office participation 5 days per week.
HOURS:
Choices include 8am to 5pm or 9am to 6pm with the understanding that management responsibilities don't always align with standard hours. After-hours responsibilities are required.
COMPENSATION
- Salary
- Benefits (Paid Time-Off & Healthcare)
- Annual Bonus
REQUIREMENTS (no exceptions):
- Management/leadership:
- Prior management experience
- Hire/fire experience
- Personality/General Skills:
- Comfort speaking to customers
- Strong attention to detail is critical
- Strong writing skills
- Technical background:
- CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS
- Lover of all things tech
Company Description
theITSC is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSC to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.