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Support Manager Jobs in Portland, OR (NOW HIRING)

iM3 Inc

Support Manager

Vancouver, WA · On-site

$78K - $82K/yr

POSITION SUMMARY The Support Manager plays a central role in maintaining customer satisfaction and ensuring that repaired products meet required quality standards before returning to clients. This ...

New

Building Champions

Support Manager

Lake Oswego, OR · On-site

The Support Manager provides essential executive assistance to the VP of Coaching Services and comprehensive operational support to the team of coaches. This role is critical for ensuring the smooth ...

iM3 Inc

Support Manager

Vancouver, WA · On-site

$78K - $82K/yr

POSITION SUMMARY The Support Manager plays a central role in maintaining customer satisfaction and ensuring that repaired products meet required quality standards before returning to clients. This ...

New

Tory Burch LLC

Support Supervisor

Woodburn, OR · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch

Support Supervisor

Woodburn, OR · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Autodesk

Technical Support Specialist, BIM

Portland, OR · Remote

$60K - $107K/yr

Reporting to a Support Manager, you would actively engage with Autodesk customers to provide solutions, direction, and general troubleshooting for BIM 360 and Forma products via phone, chat, and web.

iM3 Inc

Senior Support Technician

Vancouver, WA · On-site

Track and manage customer support tickets with detailed documentation. * Evaluate equipment issues, identify potential upgrades, and recommend additional products to enhance the user experience.

iM3 Inc

Senior Support Technician

Vancouver, WA · On-site

Track and manage customer support tickets with detailed documentation. * Evaluate equipment issues, identify potential upgrades, and recommend additional products to enhance the user experience.

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Portland, OR

Support Manager information

See Portland, OR salary details

$23.9K

$72K

$128.3K

How much do support manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for support manager in Portland, OR is $72,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Portland, OR? The most popular types of Support jobs in Portland, OR are:
What cities near Portland, OR are hiring for Support Manager jobs? Cities near Portland, OR with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Portland, OR as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $72,007 per year, or $34.6 per hour.

Support Manager

iM3 Inc

Vancouver, WA • On-site

$78K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

iM3 has become a leader in veterinary dental products, known for innovation, industry firsts, and education. With locations in Sydney, Vancouver, and Co Meath, iM3 supplies affordable, high-quality dental equipment worldwide. We design, develop, and manufacture advanced veterinary dental machines, instruments, X-rays, and consumables, with a strong focus on continuing education. iM3 offers expert after-sales support, and our specialized team ensures reliable advice. Trusted by leading dental specialists globally, iM3 products are highly recommended worldwide.


POSITION SUMMARY

The Support Manager plays a central role in maintaining customer satisfaction and ensuring that repaired products meet required quality standards before returning to clients. This role oversees the daily operations of a facility handling the repair and maintenance of products or equipment, monitors quality control, addresses customer inquiries and concerns, and ensures compliance with safety and regulatory standards. The Support Manager supervises staff and interacts directly with customers, addressing concerns and ensuring satisfaction throughout the repair process.

COMPENSATION & POSITION DETAILS

Compensation

$78,000 - $82,000

Schedule

Full-Time M-F

Effective Date

To be determined

Benefits

Medical, vision, and dental coverage • 401(k) with up to 3% match after 12 months • 9 paid holidays + 1 floating holiday • 1 week paid vacation at the 1-year mark

DUTIES AND RESPONSIBILITIES

  • Manage the Support Department’s service tickets using task management software, ensuring calls and repairs in the queue are processed by the Support Team in a timely manner.
  • Generate repair and warranty-related return authorizations, and inspect equipment returns for defects or usage — including evaluating turbines returned under warranty, documenting findings, and keeping the Production Manager informed of defective inventory.
  • Manage the determination of warranty coverage on replacement parts and expedited shipping, consulting with the management team as needed.
  • Produce and maintain updated versions of Service SOPs and other documentation relevant to the Service Department or parts (e.g., reference points used by Sales and Support).
  • Maintain the Support Department’s loaner equipment digitally within the company’s ERP system, in addition to physical maintenance and inspection of all company loaner equipment.
  • Keep the Production, Warehouse & Support Manager apprised of customer escalations related to the Support Department, serving as first point of contact and escalating as necessary.
  • Work with the Production, Warehouse & Support Manager to set repair documentation standards in accordance with company policies and procedures.
  • Perform weekly audits of the Support Department’s orders within the ERP system to ensure timely processing, and notify relevant employees of items requiring attention.
  • Assist the Production, Warehouse & Support Manager in updating company-wide documentation, such as customer instructions or user manuals.
  • Act as the primary point of contact for challenging repairs, repair follow-ups, and unique customer cases via phone, email, and/or video call.
  • Serve as first point of contact for Distribution Reps, Technicians, and Territory Managers on technical inventory questions, including pricing and part compatibility.
  • Provide one-on-one follow-up with Support Department team members on order errors, coaching on ERP procedures and customer service as needed.
  • Perform additional tasks as assigned by the Production, Warehouse & Support Manager.

QUALIFICATIONS

Required

  • 1–2 years of related experience or equivalent.
  • Basic competence in the duties and tasks of supervised employees.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to manage priorities and workflow.
  • Excellent customer service and interpersonal skills.
  • Demonstrated ability to supervise and motivate staff.
  • Good judgment with the ability to make timely, sound decisions.
  • Creative, flexible, and innovative team player.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Versatility and flexibility to work within changing priorities and enthusiasm for doing so.
  • Proficiency in Microsoft Office.
  • Working knowledge of basic principles, theories, concepts, and practices within the applicable engineering/technical specialization.

Preferred

  • Production experience, preferably in the precision equipment industry.
  • Familiarity with Microsoft Office (Word/Excel/Outlook) and Microsoft 365.
  • Small equipment or electrical repair experience.
  • Phone support or call center experience.

COMPETENCIES

  • Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to a positive team spirit; supports everyone’s efforts to succeed.
  • Professionalism – Approaches others tactfully; reacts well under pressure; treats others with respect regardless of status or position; accepts responsibility for own actions; follows through on commitments.
  • Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; continuously builds knowledge and skills; shares expertise with others.
  • Managing People – Includes staff in planning and decision-making; takes responsibility for subordinates’ activities; provides regular performance feedback; develops subordinates’ skills; fosters a quality focus and continually improves processes.
  • Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports unsafe conditions; uses equipment and materials properly.
  • Adaptability – Adapts to changes in the work environment; manages competing demands; adjusts approach to fit the situation; handles frequent changes, delays, or unexpected events.
  • Attendance/Punctuality – Consistent and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Occasionally required to stand, walk, climb, balance, bend, stoop, kneel, or crawl.
  • Continually required to sit.
  • Continually required to utilize hand and finger dexterity.
  • Continually required to talk or hear.
  • Continually required to use visual acuity to operate equipment, read technical information, and/or use a keyboard.
  • Occasionally required to lift/push/carry items up to 50 pounds