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Support Manager Jobs in Albany, OR (NOW HIRING)

Home Depot

Store Support

Albany, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Salem, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Salem, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Albany, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Salem, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Salem, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Corvallis, OR · On-site

$15.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Corvallis, OR · On-site

$15.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Albany, OR

Support Manager information

See Albany, OR salary details

$22.5K

$67.8K

$120.7K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Albany, OR is $67,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $90,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Albany, OR are hiring for Support Manager jobs?

Cities near Albany, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Albany, OR as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,756 per year, or $32.6 per hour.

Manager-Oncology Support Services

Corvallis, OR • On-site

Samaritan Health Services
See more jobs at Samaritan Health Servicesexternal

Full-time

Re-posted 21 days ago

Samaritan Health Services rating

6.8

Company rating: 6.8 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

Job description

  • JOB SUMMARY/PURPOSE
    • Provides strategic, operational, and clinical program leadership for oncology support services across the cancer continuum.  Responsible for the leadership, development, and operations of supportive care services within the cancer program. Oversees coordinated, patient-centered care across the cancer continuum by integrating psychosocial, financial, nutritional, rehabilitative, survivorship, navigation, and supportive services that address the holistic needs of patients and families. Oversees the Mario Pastega House. Working collaboratively with oncology leadership, clinical teams and community partners, drives program development, quality improvement, access to care, and equity initiatives aligned with organizational and accreditation standards.   
  • DEPARTMENT DESCRIPTION
    • The Samaritan Cancer Resource Centers partner with anyone touched by cancer to provide the support we need to live with strength, determination and hope into the future. Services are provided to patients, caregivers, families and loved ones.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • Associate degree or equivalent experience required.
    • One (1) of the following required, preferably in a healthcare setting:
      • Three (3) years leadership experience and two (2) years business process experience.
      • Two (2) years leadership experience and four (4) years business process experience.
    • Experience in oncology, patient support services, care coordination, psychosocial care, and navigation programs preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Leadership - Inspires, motivates, and guides others toward accomplishing goals. Achieves desired results through effective people management.
    • Conflict resolution - Influences others to build consensus and gain cooperation. Proactively resolves conflicts in a positive and constructive manner.
    • Critical thinking – Identifies complex problems. Involves key parties, gathers pertinent data and considers various options in decision making process. Develops, evaluates and implements effective solutions.
    • Communication and team building – Leads effectively with excellent verbal and written communication. Delegates and initiates/manages cross-functional teams and multi-disciplinary projects.
  • PHYSICAL DEMANDS

    • Rarely
      (1 - 10% of the time)

      Occasionally
      (11 - 33% of the time)

      Frequently
      (34 - 66% of the time)

      Continually
      (67 – 100% of the time)

      CLIMB – LADDER

      LIFT (Floor to Waist: 0"-36") 20-40 Lbs

      SQUAT Static (hold >30 sec)

      STAND

      WALK – LEVEL SURFACE

      WALK – INCLINE

      CLIMB – STAIRS

      BEND FORWARD at waist

      SQUAT Repetitive

      ROTATE TRUNK Standing

      PUSH (40-60 pounds force)

      PULL (40 - 60 pounds force)

      SIT

      ROTATE TRUNK Sitting

      REACH – Forward

      REACH - Upward

      FINGER DEXTERITY

      GRASP Hand/Fist

      PINCH Fingers

      MANUAL DEXTERITY Hands/wrists

      LIFT (Floor to Waist: 0"-36") 0-20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

      LIFT (Overhead: 54" and above) 0 - 20 Lbs

      CARRY 2-handed, 0 - 20 pounds

      CARRY 1-handed, 0 - 20 pounds

What Samaritan Health Services employees say

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