1

Support Manager Jobs in Cottage Grove, OR (NOW HIRING)

Store Support

Eugene, OR

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Eugene, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Eugene, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Store Support

Eugene, OR · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Executive Support Specialist

Eugene, OR · On-site

$20.98 - $31.63/hr

Executive Support Specialist Apply now Job no: 536779 Work type: Classified Staff Location: Eugene ... The ESS manages the schedule and calendar of the dean and acts on their behalf when scheduling and ...

Be Seen First

Lab Support Technician

Eugene, OR · On-site

$17 - $21.25/hr

Support lab safety and compliance activities by managing chemical and biological waste, and completing routine inspections of safety equipment such as eyewash stations and safety showers. Assist with ...

New

... management • Complete and adhere to all required documentation Requirements • 18 years of age or older • 1+ years experience providing support for an I/DD individual and/or family member • ...

Direct Support Professional (DSP) - This client prefers males! Location: Sutherlin and surrounding ... management * Encourage and model life skills and independence * Promote positive self-esteem and ...

next page

Showing results 1-20

Support Manager information

See Cottage Grove, OR salary details

$23K

$69.3K

$123.5K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Cottage Grove, OR is $69,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Cottage Grove, OR look for?

The top searched job categories for Support Manager jobs in Cottage Grove, OR are:

What cities near Cottage Grove, OR are hiring for Support Manager jobs?

Cities near Cottage Grove, OR with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Cottage Grove, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,330 per year, or $33.3 per hour.

Regional Support Manager (Legal Support Services Supervisor 2)

Oregon Department of Fish and Wildlife

Eugene, OR • Hybrid

$5.9K - $9.1K/mo

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago


Oregon Youth Authority rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

56th of 855 rated public administrative organizations


Job description

Initial Posting Date:

08/24/2026

Application Deadline:

08/31/2026

Agency:

Department of Justice

Salary Range:

$5,907 - $9,143

Position Type:

Employee

Position Title:

Regional Support Manager (Legal Support Services Supervisor 2)

Job Description:

This work matters! The Child Advocacy and Protection Division (CAPD) is seeking an experienced leader to join our team of passionate and skilled professionals as a Regional Support Manager (Legal Support Services Supervisor 2). Our ideal candidate shares a commitment to innovation and excellence and is comfortable working with high-performing teams. This leadership position manages employees in our Medford, Eugene, and Salem Legal Offices and ensures that smooth and efficient legal support services are provided in assistance of division Assistant Attorneys General and legal processes.

The successful candidate will serve as the Southern Oregon Regional Support Manager, a part of the CAPD leadership team, and will play an essential role in the division to provide legal services to Oregon Department of Human Services Child Welfare Division branches served in the region. In support of a positive work/life balance for the successful candidate, this position offers an opportunity for a hybrid work schedule (remote and in office work).

What You Will Do (in part)

As the Southern Oregon Regional Support Manager (Legal Support Services Supervisor 2) you will act as an integral member of the CAPD Statewide Leadership Team whose contributions make a difference in the lives of Oregon's children and families.

  • Provide clear, transparent, and accountable leadership to a diverse workforce that recognizes the value of individual and cultural differences.

  • Apply knowledge of local, state, and federal juvenile laws, regulations and policies pertaining to division work to analyze and interpret operational policies, procedures, and guidelines and make recommendations for improvement.

  • Lead, help develop, and motivate employees, to recognize the important role they each play in achieving CAPD goals and priorities while empowering them to pursue professional goals.

  • Strategize new initiatives, problem solving, and operational improvements to accomplish division goals and priorities.

  • Build teams, supervise, and mentor staff across regional CAPD offices including hiring, discipline, and positive performance counseling.

Desired Skills, Experiences, and Attributes

  • Develop and maintain an effective, collaborative, and positive staffing environment including workforce development, conflict resolution, and managing staff and offices through periods of change.

  • Possess excellent written, verbal, organization, and presentation skills, with the ability to concisely, clearly, and effectively communicate information to a range of audiences.

  • Demonstrated ability to be self-directed and adaptable, in a muti-faceted and sometimes ambiguous environment; ability to track, prioritize and manage multiple issues and competing priorities.

  • Experience maintaining positive working relationships and communicating effectively with internal and external partners at all levels.

  • Effectively lead individuals and teams in a fast-paced environment, working with diverse populations including race, ethnicity, gender, ability, age, sexual orientation, and socio-economic status in a culturally competent manner.

  • Predictable and reliable attendance, including the ability to work after hours to accommodate project schedules and requirements, as well as regular travel in-state between regional offices for supervisory purposes.

  • Proficiency with MS Office Suite, SharePoint, Teams, and other appropriate technology.

What's in It for You

  • Permanent, full-time employment in vibrant Eugene or Medford Oregon.

  • Become a valued member of the State's management team.

  • A workplace where individual contribution matters and is recognized, where creativity and accomplishment are rewarded.

  • Vacation, sick leave, paid holidays, in addition to special paid time off.

  • Excellent health insurance, and very low premiums: 95-99% employer-paid medical, vision, and dental for you and your family.

  • Pension and retirement programs.

For more information about our benefits, you can learn here.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

  • Four years of lead work, supervision, or progressively related experience.

OR

  • One year of related experience and a bachelor's degree in a related field.

AND

  • Possession of a valid Oregon driver's license.

About the Child Advocacy and Protection Division

Child Advocacy and Protection Division attorneys and support team members work out of offices in Portland, Salem, Eugene, Medford, Bend and Pendleton. Attorneys regularly appear in juvenile and circuit court hearings and trials in all 36 Oregon counties to achieve permanency for children. If the reunification of a child with a parent or guardian is not safe or legally possible, division attorneys provide litigation services to ODHS Child Welfare to help achieve safe and permanent placements for those children, including guardianship, legally freeing children for adoption subsequent to termination of parental rights, and other appropriate alternatives.

In addition to daily court representation of ODHS Child Welfare statewide, a smaller number of CAPD attorneys provide legal advice and representation in administrative proceedings related to foster care home certification and licensing matters. Further, a number of attorney supervisors and managers provide legal advice to the ODHS Child Welfare Director and program leadership related to issues of statewide significance, legislation, legal sufficiency rule review, court issues, system partner collaboration and relationships, and other legal issues.

Application Process

Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

  • Click "Apply" and complete the online application and all supplemental questions.

  • Attach your resume.

  • Attach your cover letter.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and required cover letter. Drag and drop both resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.state.or.us. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Career Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem OR, 97301
DOJ.recruitment@doj.state.or.us

Phone: (503) 947-4328
Fax: (503) 373-0367


What Oregon Youth Authority employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom