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Support Manager Jobs in Cottage Grove, OR (NOW HIRING)

RISE INC FAMILY

Direct Support Professional

Eugene, OR · On-site

$19.50 - $24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

RISE INC

$19.50 - $24/hr

RISE provides services for people with disabilities including residential settings, day programs, employment assistance, managed care, and hourly supports. Our mission is to create opportunities for ...

Danaher

Laboratory Support Technician

Eugene, OR · On-site +1

The Laboratory Support Technician is responsible for is responsible for preparing and assembling ... This position reports to the Batch Production Manager and is part of the In-House Manufacturing ...

Danaher

Laboratory Support Technician

Eugene, OR · On-site

The Laboratory Support Technician is responsible for is responsible for preparing and assembling ... This position reports to the Batch Production Manager and is part of the In-House Manufacturing ...

Kelly Services

Operator II - Lab Support

Eugene, OR · On-site

Lab Supply Management - Oversee all lab supply needs for the operations team, including monitoring inventory levels, ordering supplies, stocking, and organizing work areas. * Operational Support ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Cottage Grove, OR

Support Manager information

See Cottage Grove, OR salary details

$23K

$69.3K

$123.5K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Cottage Grove, OR is $69,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,900.00 and $92,900.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Cottage Grove, OR look for?

The top searched job categories for Support Manager jobs in Cottage Grove, OR are:

What cities near Cottage Grove, OR are hiring for Support Manager jobs?

Cities near Cottage Grove, OR with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Cottage Grove, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,330 per year, or $33.3 per hour.

Production Support Specialist

Moss Holding Company

Eugene, OR • On-site

$41K - $43K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

At Moss, a Vomela Company, our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.
Apply now to find your place at Moss.
Salary Range: $41,600 - $43,860 USD
Job Summary
The Production Support Specialist will facilitate efficient production operations as part of the Moss Quality Assurance (QA) and packaging programs as well as package finished goods, and support production and warehousing needs. We are looking for a very detail-oriented, organized individual to fill this role. The work is tedious and repetitive but a key part of our operations. The successful candidate will be able to perform detailed work, sometimes under tight deadlines, and take pride in doing things right the first time to support the team in providing quality client services.
We are seeking a candidate that embraces our core values of caring (for our team, our clients, and our vendors), service-oriented, and solution-focused. Moss is a people first business where we all work together to create and maintain a culture based on trust, authenticity, and responsibility. We are looking for a team player that we can trust and who trusts others.
What You'll Do...
  • Facilitate efficient production operations by participating in Quality Assurance (QA), and support production and warehousing needs
  • Follows all QA Procedures outlined in the Moss Quality Control (QC) Guidebook for consistent throughput
  • Packages finished goods
  • Maintains records of QC logs, test results, defects identified, and other key metrics related to quality control
  • Ceases production when serious product defects or risks arise
  • Maintains a neat workstation
  • Supports the shipping department with packaging
  • Help with suggestions on how we can work to continuously improve operations
  • Adhere to and follow all safety guidelines
  • Participates in meetings as directed by management
  • Performs other related duties as assigned

Requirements
What You'll Bring...
  • Excellent verbal and written communication skills
  • Thorough understanding of quality control standards and methodology
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Experience with fabrics/sewn products a plus
  • Experience working in an MRP environment is a plus
  • Bilingual English-Spanish is a plus

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Wellness Resources

Apply