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Remote Desktop Support Jobs in Philadelphia, PA (NOW HIRING)

Magna5 MS LLC

Tier 1 Engineer, End User Support

Bristol, PA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description About the Role As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need

White Tiger Connections

Staff Accountant (Remote)

Wilmington, DE · On-site +1

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position. About the Firm Our client is a well-established wealth management firm with a robust in-house tax practice, built through the acquisition of a large CPA firm and supported

White Tiger Connections

Bookkeeper

Wilmington, DE · On-site +1

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position. About the Firm Our client is a well-established wealth management firm with a robust in-house tax practice, built through the acquisition of a large CPA firm and supported

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Apply now: Technical Analyst, location is Glenside. Start date is ASAP for this Contract position. Job Title: Technical Analyst Location-Type: Onsite in Glenside, PA Start Date: ASAP Duration:

Mondo

Project Manager

Middle City West, PA · Remote

$52 - $66/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Apply now: Project Manager, Remote. Start date is end of August for this 1-year contract (potential to extend) position. Job Title: Project Manager Location-Type: Remote (occasional travel required

White Tiger Connections

Staff Accountant

Wilmington, DE · On-site +1

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Firm Our client is a well-established wealth management firm with a robust in-house tax practice, built through the acquisition of a large CPA firm and supported by its sister company. The

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

  • Medical

  • Dental

  • Vision

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health,

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Philadelphia, PA

Remote Desktop Support information

See Philadelphia, PA salary details

$10

$27

$45

How much do remote desktop support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote desktop support in Philadelphia, PA is $27.02, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote desktop support specialist?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What is remote desktop support?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by remote desktop support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Philadelphia, PA? The most popular types of Desktop Support jobs in Philadelphia, PA are:
What are popular job titles related to Remote Desktop Support jobs in Philadelphia, PA? For Remote Desktop Support jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Philadelphia, PA look for? The top searched job categories for Remote Desktop Support jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Remote Desktop Support jobs? Cities near Philadelphia, PA with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,193 per year, or $27 per hour.

Tier 1 Engineer, End User Support

Magna5 MS LLC

Bristol, PA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Description

About the Role 

As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. The Help Desk Technician will work closely with the other staff members under the manager's direction with responsibilities including, but not limited to: 

  • Responding to customer support requests that come in via phone, email, chat, or customer portal 
  • Interacting with clients using professionalism and promptness 
  • Jointly solving problems through collaboration with team members. 
  • Providing quality customer service skills in all forms of communication 
  • Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests 
  • Documenting resolutions and building knowledge base articles 
  • Tracking time and activity in the Magna5 ticketing system 
  • Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms 
  • What You Bring to the Team - the ideal candidate will possess the following: 



Requirements

 Required Experience 

  • Minimum of 1 year administering/supporting the following: 
  • Remote-Desktop/Remote-App Environments 
  • Remote troubleshooting of printers/scanners/scan-to-fax 
  • Remote troubleshooting of VPN issues 
  • Active Directory/Azure AD 
  • Office365/Microsoft365 
  • LAN/WAN environments 
  • Experience with PSA and RMM Tools 

Preferred Experience 

  • 1+ year in a Managed Service Provider environment 
  • Experience remotely supporting Apple products including MacOS & iOS 
  • Electronic Health Record (EHR) software including Allscripts, Greenway 
  • Preferred Skills 
  • Microsoft Windows Server 2012/2016/2019 
  • Active Directory 
  • Fundamental understanding of DNS, DHCP and TCP/IP 
  • Microsoft Exchange and SQL Server 
  • VMware vSphere 
  • Knowledge of back up technologies 
  • Knowledge of security practices and policies 

Education Expectations Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement. 

Preferred Certifications 

  • Engaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5. As a Tier 1 Support Technician candidate, we are looking for: 
  • A+ 
  • Microsoft 365 Certified: Modern Desktop Administrator Associate 
  • MD100 
  • MD101  
  • Microsoft 365 Fundamentals 
  • Network+ 

Hours & Schedule The Magna5 Support Center operates 24/7/365. All technicians will be required to work an occasional holiday shift.  


Work Perks 

  • Paid time off including paid holidays and float holidays 
  • Competitive and flexible medical, dental, and vision benefits plans to suit your needs 
  • 401(k) with generous employer match 
  • Tailored Life and Disability insurance plans 
  • Full reimbursement for approved professional certification and career enriching opportunities 

What We Do Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at?www.magna5global.com  

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