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Remote Technical Support Manager Jobs in Austin, TX

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site

$18 - $21/hr

Effective management of multiple cases using the Zoho Desk ticketing system * Providing support to ... Ability to explain technical issues to technical and nontechnical employees and customers * Strong ...

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$116K - $159K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... Manage difficult situations in stressful environments. Business Expertise: Has knowledge of best ...

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering ... Position is remote within the US * Minimal travel * Limited physical demands This is an incredible ...

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... Range of Technical Skills: * AD/Azure experience * MyApplications/Microsoft Experience * MFA ...

Zund America

Field Service Technician I

Austin, TX · Remote

... remote technical support · Prepare and complete all service reports, warranty documentation ... Salesforce CRM · Follow up on open service issues to ensure full resolution and proper ...

Rechat

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

Addison Group

IT Support Specialist II

Austin, TX · Remote

$75K - $80K/yr

... technical knowledge, excellent problem-solving skills, and the ability to manage multiple ... Install, configure, and deploy hardware, software, and peripherals for onsite and remote users.

RCS Staffing

Principal I&C Engineer

Austin, TX · On-site +1

... remote technical support with approximately 15% travel YOU are the ideal Principal I&C Engineer ... Our Recruiting Specialties consist of all Engineering Disciplines, Project Management, Project ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Austin, TX

Remote Technical Support Manager information

See Austin, TX salary details

$29.2K

$85.2K

$146.2K

How much do remote technical support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote technical support manager in Austin, TX is $85,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Austin, TX?

For Remote Technical Support Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Austin, TX look for?

The top searched job categories for Remote Technical Support Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Technical Support Manager jobs?

Cities near Austin, TX with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,158 per year, or $40.9 per hour.

Technical Support, Tier 1

Austin, TX • On-site, Remote

American Innovations LTD
Oil and Gas Extraction • 51 - 200 employees
Learn more about American Innovations LTDexternal

$37K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Description

About American Innovations

American Innovations helps customers keep their field operations running - our technology and support teams are the front line for the people who rely on our products and services every day. We're looking for people who take ownership, communicate clearly, and enjoy solving problems for others.


About the Role

As a Technical Support Representative, Tier 1, you'll be the first point of contact for customers troubleshooting tablet, connectivity, and account issues - by phone and chat. You'll resolve issues directly, document them clearly, and help spot patterns that make the product and knowledge base better over time. This is a hands-on, high-contact role: your work shapes how customers experience American Innovations.


What You'll Do
  • Provide responsive, high-quality customer support over phone and chat to both external customers and internal teams [JL1]
  • Create and maintain detailed, accurate support tickets to ensure clean case history and data integrity
  • Troubleshooting rugged field tablets, Bluetooth peripherals, wireless connectivity, and American Innovations software applications.
  • Configure and pair Bluetooth peripheral hardware devices
  • Resolve common login and multi-factor authentication (MFA) issues
  • Support tablet devices remotely using remote console tools
  • Use the knowledge base to deliver fast, accurate solutions to customer requests
  • Triage technical issues effectively and route them to the right team when needed
  • Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager
  • Identify gaps in support documentation and contribute new or improved knowledge base articles
  • Collaborate cross-functionally with other teams to resolve and close customer cases
  • Contribute ideas for improving team processes and the broader customer support experience
  • Meet or exceed established service level, quality, and customer satisfaction goals
What We Can Offer You
  • Competitive Medical/Dental/Vision Insurance
  • Company Provided Life and Disability Insurance
  • Paid Family Leave
  • Matching 401k
  • Supportive and collaborative work environment
  • A rewarding culture with a focus on positive business practices and protecting the environment

Requirements

What You'll Bring
  • 2+ years of experience in technical support or a help desk environment
  • 2+ years of experience in a customer-facing service role
  • Strong written and verbal communication skills
  • Hands-on experience with help desk / ticketing software
  • Experience using remote support tools (e.g., TeamViewer, LogMeIn, or similar)
  • Practical experience troubleshooting common network connectivity issues
  • Working familiarity with Windows and iOS operating systems
  • Curiosity and willingness to learn new technologies
  • A collaborative, team-oriented approach to problem-solving


Nice to Have

Bilingual in English and Spanish

Experience in the oil, gas, or electrical industry


Location & Schedule

This role is based in Austin, TX, on a hybrid schedule.

Monday, Tuesday, and Thursday: Onsite

Wednesday and Friday: Remote


Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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