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Remote Technical Support Manager Jobs in Austin, TX

Steer

Technical Support Specialist - Remote

Austin, TX · On-site +1

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

New

SimpliGov

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGovis a leading government ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US Remote About Us: SimpliGovis a leading government ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 11 am to 8 pm EST, 10-7 CST or 9-6 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is a leading government ...

SimpliGov LLC

Technical Support Specialist

Austin, TX · Remote

Technical Support Specialist Employment Type: Regular, Full-time Team: Customer Success Reports to ... Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is a leading government ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

INNERGY

Technical Support Specialist

Austin, TX · On-site +1

Manage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet ... Work may be performed in a remote or office-based environment, depending on role and location.

New

Amat

Technical Support Engineer (TSE) MDP

Austin, TX · On-site +1

$96K - $132K/yr

TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems ... Manage difficult situations in stressful environments. Business Expertise: Has knowledge of best ...

Addison Group

Remote Support Tech

West Lake Hills, TX · Remote

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... Range of Technical Skills: * AD/Azure experience * MyApplications/Microsoft Experience * MFA ...

New

Addison Group

Remote Support Tech

West Lake Hills, TX · On-site +1

$27/hr

Remote Support Tech Location: Austin, TX Compensation: $27.00 / Per Hour Benefits: This position is ... Range of Technical Skills: • AD/Azure experience • MyApplications/Microsoft Experience • MFA ...

Rechat

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

Rechat Inc

Technical Customer Success Manager

Austin, TX · On-site +1

$75K - $95K/yr

REMOTE (Work may be performed anywhere) We're looking for a Technical Customer Success Manager to ... support. You'll work closely with customers, internal engineering teams, and cross-functional ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Austin, TX

Remote Technical Support Manager information

See Austin, TX salary details

$29.2K

$85.2K

$146.2K

How much do remote technical support manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for remote technical support manager in Austin, TX is $85,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Austin, TX? For Remote Technical Support Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Austin, TX look for? The top searched job categories for Remote Technical Support Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Technical Support Manager jobs? Cities near Austin, TX with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Austin, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $85,158 per year, or $40.9 per hour.

Technical Support Specialist - Remote

Steer

Austin, TX • On-site, Remote

Full-time

Posted 2 days ago

New

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team, helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

  • Own technical support for customers
  • Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
  • Own Level 1 support resolutions.
  • Own Level 2+ ticket creation and internal triage.
  • Set up, transfer, troubleshoot phone number ownership.
  • Maintain data connection stability.
  • Own product retraining
  • Maintain up-to-date documentation on procedures and solutions.
  • Provide feedback internally on user experience, improvements or feature requests.
  • Evaluate system potential through assessing compatibility of new programs with existing programs.
  • Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
  • Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
  • Troubleshoot technical issues and coordinate timely updates to live configurations as needed
  • Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

  • Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
  • Curious by nature and motivated to understand how things work.
  • Customer-first in your approach, showing empathy, clarity, and patience.
  • Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through.
  • Comfortable building relationships with people across different teams and functions.
  • Organized and able to manage multiple tasks or threads at the same time.


You Have

Must-Have:

  • 2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
  • Experience troubleshooting, testing, and training customers across multiple products or features.
  • Experience owning support targets such as ticket completion, response times, or resolution metrics.
  • Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
  • Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

  • Experience working directly with APIs, including basic understanding of how data moves between systems.
  • Experience in the automotive industry or with auto repair shop management tools.
  • Experience working with VoIP or telephony systems.
  • Prior success in a remote work environment.
  • Direct SaaS or startup experience.
  • Highly polished professional communication skills.

Interview Process

  1. Initial Screen - 20min
  2. Wonderlic Assessment
  3. Hiring Manager Interview - 30min
  4. Executive Interview - 30min
    Problem Solving Exercise - 1hr


Salary : 60,000 USD

We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Learning Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.