Remote Technical Support Manager Jobs in Kilgore, TX

Hibbs-Hallmark & Co. Insurance is a diversified risk management company providing a complete portfolio of services including custom-designed traditional insurance and self-insurance programs, loss control, and claims administration. Our ability to be innovators in the industry has enabled us to become one of the largest risk management firms in the Southwest, with offices in Tyler, Dallas, Forney, Austin, Houston, and San Antonio. We will continue to work hard to earn business and provide our clients with the highest possible level of service and expertise. www.hibbshallmark.com

With roots back to the 1800s, Hibbs-Hallmark & Co. Insurance was the founding entity for Heartland Security Insurance Group in 2001. Heartland is comprised of eight different insurance and risk management businesses, providing products and services globally. Each of the companies offers solutions to distinct client groups in the federal, state, and private sectors. The organization has been under continuous private family ownership for 50 years. Today, it has over 60 stockholders as well as ESOP ownership. In addition to providing an important retirement benefit to associates, the ESOP assures that everyone in the organization has a vested interest in providing the very highest level of service to the client.

Hibbs-Hallmark & Co. Insurance, and the parent organization, Heartland Security Insurance Group, have a long history of philanthropy to the local, national, and international communities.

Hibbs-Hallmark & Co. Insurance is licensed in all fifty (50) states.

Commercial Lines Account Manager

The Commercial Lines Account Manager will be primarily responsible for servicing and handling commercial accounts with a total book between $300,000 to $500,000 in revenue.

Provide technical support for the producer in maintaining existing commercial accounts in accordance with the objectives and procedures outlined in the agency procedures and workflows

Responsible for coordinating the renewal process, account development and retention of existing customers

Collect necessary renewal marketing information such as supplemental applications, schedules and loss runs

Provide quotes for new and existing business, update applications, assist with marketing process, prepare proposals/summaries and/or premium comparisons

Ability to handle insured and underwriting questions

Ability to create and process finance agreements

Orders and issues binders, certificates, policies, endorsements, and other related items

Complete all billings and invoicing on new business, renewals, endorsements, audits, and monthly reports

Proficient in all Account Processor and Associate Account Manager essential functions & responsibilities

Responsible for maintaining the integrity of client and policy information in the agency management system

Establish and build relationships with customers and carriers

Prepare and maintain reports that may be required by management.

Provide backup and support for other team members.

Pursue a designation program of personal and professional development

High school diploma or equivalent and/or college degree

Hold a valid Texas General Lines Agent license

At least three years of commercial lines insurance experience

Preferred Qualifications

A minimum of one of the following designations: QCLS, ACLS, PCIA, ACSR, CISR, AAI, CPCU, CIC or CRIS

Intermediate to advanced-level proficiency with Microsoft Office

Ability to learn the agency management software.

Ability to work with internal and external clients at all levels.

Ability to follow directions.

High level of organizational skills.

Ability to work independently self-motivated and meets timed deadlines.

Ability to follow processes and procedures set forth by the agency.

Strong attention to detail and the ability to work with a high degree of accuracy.

Ability to work with a team.

Ability to communicate professionally, both oral and written.

Ability to build and maintain client relationships.

Competitive Pay Commensurate Upon Experience

Medical, Dental, Vision & Life Insurance

401(k) and Employee Stock Ownership Plan

Generous Paid Time Off & Paid Holidays

Free Employee Assistance Program

Remote, On-Site & Hybrid Availability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.