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Remote Product Support Manager Jobs in Austin, TX

Fyxer

Product Support Specialist

Austin, TX · Remote

$75K - $85K/yr

You operate independently and with high judgment - managing your own time, priorities and output ... This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must ...

Rethink

Product Support Specialist, Tier II

Austin, TX · On-site

The Product Support Specialist (Tier II) at Rethink is a client-facing, technical, and resourceful ... Partner with Client Success Managers to continuously improve our clients' experience * Proactively ...

YO AI Labs

Product Manager - Remote

Austin, TX · Remote

$80 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are seeking experienced Product Management Experts to contribute to a project focused on shaping the future ...

TE Connectivity

PRODUCT MANAGER III (Remote)

Austin, TX · Remote

$109K - $164K/yr

PRODUCT MANAGER III (Remote) Posting Start Date: 5/5/26 Job Posting Title: PRODUCT MANAGER III (Remote) Job ID: 152040 Job Code: 30004313 Business Unit: ((businessUnit)) Building: Non-TE facility ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

You'll resolve issues directly, document them clearly, and help spot patterns that make the product ... Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ...

Sageworks

Support Analyst

Austin, TX · On-site +1

... Manager, Support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do: * Maintain expert domain knowledge in bank and accounting products, as well as any ...

Continued

Senior Product Manager (Remote)

Austin, TX · On-site +1

$125K - $165K/yr

Remote Work anywhere in the US, must live in the US ABOUT CONTINUED A leader in EdTech, Continu ed ... Product management in the AI era We are seeking a Senior Product Manager who will be responsible ...

Continued

Senior Product Manager (Remote)

Austin, TX · Remote

$129K - $170K/yr

Remote Work anywhere in the US, must live in the US ABOUT CONTINUED A leader in EdTech, Continu ed ... Product management in the AI era We are seeking a Senior Product Manager who will be responsible ...

continued

Senior Product Manager (Remote)

Austin, TX · On-site

$125K - $165K/yr

Remote Work anywhere in the US, must live in the US ABOUT CONTINUED A leader in EdTech, Continu ed ... Product management in the AI era We are seeking a Senior Product Manager who will be responsible ...

Amat

Product Line Management IV - (E4)

Austin, TX · On-site +1

$128K - $176K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Owns product change management (PCM) and control * Unreleased product approval and control * ECO ...

YO AI Labs

Product Management Expert -Remote

Austin, TX · Remote

$60 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are seeking experienced Product Management Experts to contribute to a project focused on shaping the future ...

JLL

Product Implementation Team Manager

Austin, TX · Remote

Oversee the end-to-end support ticket lifecycle * Implement best practices for ticket ... Location: Remote -Albany, NY, Andover, MA, Atlanta, GA, Austin, TX, Baltimore, MD, Boston, MA ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Miro

Manager, Customer Support AMER

Austin, TX · On-site +1

Collaborate cross-functionally with Support Excellence, Product, and Engineering to align on ... Experience managing or working alongside outsourced or BPO support teams is a plus * Strong ...

Applied Materials

Product Line Mgmt

Austin, TX · On-site +1

$108K - $148K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Key Responsibilities Owns product change management (PCM) and control Unreleased product approval ...

Amat

Product Line Mgmt

Austin, TX · On-site +1

$108K - $148K/yr

We're committed to providing programs and support that encourage personal and professional growth ... Owns product change management (PCM) and control * Unreleased product approval and control * ECO ...

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All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Austin, TX

Remote Product Support Manager information

See Austin, TX salary details

$39.2K

$91.3K

$162.6K

How much do remote product support manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote product support manager in Austin, TX is $91,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,900.00 and $104,600.00 per year, depending on experience, location, and employer.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What are popular job titles related to Remote Product Support Manager jobs in Austin, TX?

For Remote Product Support Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Product Support Manager jobs in Austin, TX look for?

The top searched job categories for Remote Product Support Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Product Support Manager jobs?

Cities near Austin, TX with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Austin, TX as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $91,256 per year, or $43.9 per hour.

Product Support Specialist

Fyxer

Austin, TX • Remote

$75K - $85K/yr

Full-time

Re-posted 13 days ago

Job description

This might just be the best support job in the world.

 
About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 
What You’ll Be Doing

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

  • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

  • You consistently resolve complex technical issues with confidence and speed

  • You proactively refine key support processes

  • You're a trusted cross-functional partner who people actively seek out

  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters


What You Bring

  • 5+ years in customer or technical support, within a B2B SaaS environment

  • Strong written and verbal communication skills

  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

  • Curious, coachable, and driven to exceed goals

  • Startup-ready: adaptable, fast-moving, and hands-on

  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

  • A genuine opinion and interest in AI and the future of work

Salary and other bits:

  • Salary: $75,000 + $85,000 Equity

  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.

  • Private medical, pension and lunch provided everyday

The Hiring Process

  1. Submit your CV (no need for a cover letter)

  2. We’ll review it

  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

  4. Customer case study with a panel (45 minutes)

  5. Meet more of the team (30 minutes)

 
The Fyxer Reality: Why We Win

  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

  • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.

  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

 

Compensation Range: $75K - $85K