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Remote Product Support Manager Jobs (NOW HIRING)

Amentum

Product Support Lead

Elizabeth, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and the ... This position is designed to administer the key oversight and management tasks of the Product ...

Pae

Product Support Lead

Elizabeth, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and the ... This position is designed to administer the key oversight and management tasks of the Product ...

Paydex Technologies

Product Manager

Omaha, NE · Remote

Remote Product Manager (US Only - Immediate Start) Company: Paydex Technologies Job Type: Full‑Time, Part time Location: Remote, United States (Required) About the Role We're seeking a highly ...

Nymbus, Inc.

Product Support Analyst

$60K - $65K/yr

We are a remote first company with the exception of a few positions being onsite in our designated ... Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or ...

Amentum

Product Support Integrator (PSI)

Newark, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and qualifications of the candidate. The Product Support Integrator manages the execution of the Life Cycle Sustainment ...

Pae

Product Support Integrator (PSI)

Newark, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and qualifications of the candidate. The Product Support Integrator manages the execution of the Life Cycle Sustainment ...

Nymbus, Inc.

Product Support Analyst

Jacksonville, FL · On-site +1

$60K - $65K/yr

We are a remote first company with the exception of a few positions being onsite in our designated ... Hands-on experience with incident management and monitoring tools such as ServiceNow, JIRA, or ...

Amentum

Product Support Integrator (PSI)

Newark, NJ · On-site +1

This position may be remote, hybrid or on-site based on the needs of the client and qualifications of the candidate. The Product Support Integrator manages the execution of the Life Cycle Sustainment ...

Mechanical Orchard

Head of Product Support

OR · Remote

This role may be hired at the Senior Manager or Director level , depending on the candidate ... remote-first company, with employees working across time zones and locations. This role does not ...

Mechanical Orchard

Head of Product Support

This role may be hired at the Senior Manager or Director level , depending on the candidate ... remote-first company, with employees working across time zones and locations. This role does not ...

Mechanical Orchard

Head of Product Support

OR · On-site +1

This role may be hired at the Senior Manager or Director level , depending on the candidate ... remote-first company, with employees working across time zones and locations. This role does not ...

WebTime

Be Seen First

Product Support Specialist

Fairfield, CT · Remote

$50K - $60K/yr

As a product support specialist you'll assist existing clients as a subject matter expert on our ... Manage implementation project plans for new clients including on-site and remote installs ...

Lorven Technologies

Product Support Analyst

Role: Product Support Analyst Location: 100% Remote, Work Location With-in the United States ... Project Management teams. - Gather and analyze feedback from end users to identify areas for ...

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Remote Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do remote product support manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for remote product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Product Support Manager, and why are they important?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a Remote Product Support Manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a Remote Product Support Manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
More about Remote Product Support Manager jobs
What cities are hiring for Remote Product Support Manager jobs? Cities with the most Remote Product Support Manager job openings:
What states have the most Remote Product Support Manager jobs? States with the most job openings for Remote Product Support Manager jobs include:
What job categories do people searching Remote Product Support Manager jobs look for? The top searched job categories for Remote Product Support Manager jobs are:
Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $92,065 per year, or $44.3 per hour.

Product Support Lead

Amentum

Elizabeth, NJ • On-site, Remote

Full-time

Posted 9 hours ago

Job description

Amentum is seeking an experienced Product Support Lead to support Soldier Lethality Picatinny Arsenal, New Jersey. This position may be remote, hybrid or on-site based on the needs of the client and the qualifications of the candidate. This position is designed to administer the key oversight and management tasks of the Product Support Manager (PSM), with the Director of Logistics providing final sign-off on all inherently governmental functions. This position requires a senior-level expert who can manage complex programs and provide strategic recommendations. This position is not yet funded, position contingent upon funding award. Other duties may be assigned to support client and contract deliverables.
Job Duties and Responsibilities:
  • Develop, update, and maintain the Product Support Strategy (PSS) and Life Cycle Sustainment Plan (LCSP).
  • Develop and provide logistics and product support input for all acquisition documents.
  • Conduct cost-benefit analyses to validate the product support strategy and inform decisions.
  • Manage the implementation of the approved product support strategy across the portfolio.
  • Lead and coordinate a team of product support integrators and providers.
  • Oversee the development of milestone schedules for all Integrated Product Support (IPS) activities.
  • Monitor and analyze reliability, availability, and maintainability (RAM) data to recommend improvements.
  • Serve as the lead advisor to the Director of Logistics on the status of product support and sustainment issues.
  • Chair or co-chair the Product Support Management Integrated Product Team (IPT).
  • Maintain liaison with PEO Soldier, TACOM, CECOM, DEVCOM, and other key organizations.
  • Review and provide recommendations on Engineering Change Proposals (ECPs) and their impact on logistics.
  • Identify and analyze diminishing manufacturing sources and material shortages (DMSMS) and recommend solutions.
  • Prepare briefings and materials for the Director of Logistics to use at milestone reviews and budget hearings.

Required Qualifications:
  • 10+ years of experience in DoD acquisition logistics, with at least 5 years serving in a leadership role such as a senior Product Support Integrator (PSI), Logistics Manager, or Deputy PSM for a major weapon system.
  • Must be able to obtain and maintain a US Government Secret Clearance. Please note that U.S. citizenship is required to obtain a Secret Clearance.
  • Recognized as a technical/functional authority in Army acquisition logistics and life cycle management.
  • Mastery of the policies, concepts, and theories of logistics management (e.g., DoDI 5000 series, AR 700-127).
  • Expertise in developing, updating, and implementing a Life Cycle Sustainment Plan (LCSP) and Product Support Strategy (PSS).
  • Leadership & Stakeholder Management: Proven ability to lead Integrated Product Teams (IPTs), facilitate meetings, and build consensus among a wide variety of stakeholders with competing priorities.
  • Communication: Exceptional written and verbal communication skills, with the ability to succinctly and effectively communicate complex logistics issues to multiple levels of authority.
  • Data Analysis & AI: Experience leveraging AI tools and advanced data analytics to manage large troves of logistics data, improve sustainment strategies, and generate insights.

Preferred Qualifications:
  • Previous familiarity working with a Life Cycle Sustainment Plan.
  • Possess expertise in Microsoft Office suite of products (Word, Excel, PowerPoint, etc.)
  • Prior military experience with new equipment training or fielding.
  • Previous experience as a product support provider.
  • Bachelor's Degree or Defense Acquisition University related to Life Cycle Logistics.

Apply