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Remote Troubleshooting Jobs (NOW HIRING)

Canon Medical Systems

Remote Support Engineer

$86K - $138K/yr

Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs * Escalate complex issues to Tier 2 (TSE/NSE) with ...

Matrix Global

Desktop Support Technician

$20.75 - $26.25/hr

Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical ...

Canon Medical Systems

Remote Support Engineer -XR/VL

$86K - $138K/yr

Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs * Escalate complex issues to Tier 2 (TSE/NSE) with ...

SWITS DIGITAL Private Limited

MySQL DBA

Remote - USA We are seeking an experienced MySQL Database Administrator (DBA) to provide on-demand remote support for database administration, performance optimization, and troubleshooting. The ideal ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system monitoring, device configuration, incident resolution, technical escalation support, and documentation ...

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Remote Troubleshooting information

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How much do remote troubleshooting jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote troubleshooting in the United States is $72,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

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Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $72,739 per year, or $35 per hour.

Service Technician (Boilers and Heaters)

Combustion and Control Solutions

Remote

Full-time

Re-posted 9 days ago

Job description

Location flexible, 80% travel. We are seeking a highly skilled Field Services Technician with extensive experience in boilers, heaters, burners, and ancillary equipment. This role requires expertise in commissioning, burner tuning, and troubleshooting across various industrial applications. The technician will travel 80% of the time to job sites across the U.S., often on short notice, and provide remote troubleshooting to customers when needed.
Responsibilities:
  • Commission industrial boilers, heaters, burners, and ancillary equipment. Commission control systems.
  • Perform precise burner tuning, ensuring optimal combustion efficiency and emissions compliance.
  • Troubleshoot PLC programming issues, including logic errors and integration with control systems.
  • Diagnose and resolve wiring and electrical problems, ensuring safe and reliable equipment operation.
  • Travel extensively (80% of the time) throughout the U.S., with the ability to respond quickly to urgent service requests.
  • Provide remote troubleshooting assistance to customers via phone, guiding them through technical challenges.
  • Ensure strict adherence to safety protocols and industry regulations at all job sites.
  • Deliver exceptional customer service, maintaining professionalism and responsiveness both onsite and over the phone.

Requirements
  • 5+ years of experience in field service within the boiler, heater, or adjacent industrial industry.
  • Expertise in burner tuning, combustion optimization, and emissions control.
  • Strong knowledge of PLC programming, integration, and troubleshooting.
  • Ability to diagnose and resolve wiring and programming errors efficiently.
  • Experience in equipment installation, construction, and commissioning of industrial heating systems.
  • Willingness to travel 80% of the time with the ability to mobilize on short notice.
  • Exceptional customer service skills, ensuring positive client interactions both onsite and remotely.
  • Strong problem-solving and critical-thinking abilities in high-pressure environments.

Apply