THE OPPORTUNITY We are searching for a Remote Diesel Troubleshooting Technician to join our growing operations at our Prairieville, Louisiana location. YOU The Remote Services Technician is ...
THE OPPORTUNITY We are searching for a Remote Diesel Troubleshooting Technician to join our growing operations at our Prairieville, Louisiana location. YOU The Remote Services Technician is ...
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Product Surveillance Technician
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S., often on short notice, and provide remote troubleshooting to customers when needed. Responsibilities: * Commission industrial boilers, heaters, burners, and ancillary equipment. Commission ...
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$19.75 - $27.25/hr
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Quick apply
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Managed Services Delivery Manager, Network Security
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... remote troubleshooting and problem resolution on multiple network environments • Participate in an escalation on-call rotation • Team Manager • Configure, manage, and upgrade NGFW, IPS, UTM ...
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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando
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The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ... Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ...
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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando
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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando
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$48K - $65K/yr
The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ... Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ...
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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando
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$48K - $65K/yr
The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ... Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ...
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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando
Orlando, FL · Remote
$48K - $65K/yr
The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ... Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ...
Quick apply
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Bilingual IT Help Desk Specialists - Remote near Ashburn or Orlando
Orlando, FL · Remote
$48K - $65K/yr
The positions are primarily remote. * Candidates must reside within commuting distance, which is 50 ... Daily tasks include performing initial investigation, triage, troubleshooting, resolution, and ...
Remote Troubleshooting information
See salary details
$22.5K - $35.5K
16% of jobs
$40.2K is the 25th percentile. Wages below this are outliers.
$35.5K - $48.5K
25% of jobs
The median wage is $55K / yr.
$48.5K - $61.5K
18% of jobs
$61.5K - $74.5K
11% of jobs
$84.3K is the 75th percentile. Wages above this are outliers.
$74.5K - $87.5K
7% of jobs
$87.5K - $100.5K
5% of jobs
$100.5K - $113.5K
5% of jobs
$113.5K - $126.5K
4% of jobs
$126.5K - $139.5K
3% of jobs
$139.5K - $152.5K
3% of jobs
$152.5K - $165.5K
2% of jobs
$22.5K
$72.7K
$165.5K
How much do remote troubleshooting jobs pay per year?
What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?
Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.
How can I make 2000 a week working from home?
What job makes 10,000 a month without a degree?
What is a Remote Troubleshooting job?
A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.
How to make $80,000 a year working from home?
How to make $1000 a week remotely?
What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?
To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 11 days ago
Louisiana CAT rating
8.0
Based on 5 frontline employees who took The Breakroom Quiz
51st of 142 rated vehicle equipment hire
Job description
Full-time
Description
POWER UP YOUR CAREER WITH LOUISIANA CAT
Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!
THE OPPORTUNITY
We are searching for a Remote Diesel Troubleshooting Technician to join our growing operations at our Prairieville, Louisiana location.
YOU
The Remote Services Technician is responsible for analyzing product issues primarily through Remote Services and facilitating parts and service sales based on the information. The role requires frequent communication with external customers and service department staff. The role requires accurate and efficient exchange of information with customer satisfaction in mind.
Essential Functions:
- Provide support to the Service Department and external customers through Remote Flash and Remote Troubleshoot.
- Provide diagnostic and technical assistance to the Parts, Service, and Sales departments in support of daily operations.
- Research product issues using Caterpillar resources provide solutions.
- Communicates solutions to internal and external customers in an accurate and timely manner.
- Escalates product issues to Tier 2 technical communicator as required.
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- Models company values and safety culture.
- Performs other duties as required.
Knowledge and Skills:
- Knowledge and ability to explain safety practices, mechanical repair, service procedures, and troubleshooting process.
- Knowledge of Cat models, safe operating procedures, and maintenance practices.
- Basic knowledge in system operation and troubleshooting electrical and hydraulic systems.
- Knowledge of Caterpillar Electronic Technician and service software files.
- Intermediate computer skills.
- Ability to communicate clearly and effectively both verbally and in writing.
- Ability to think logically for interpreting and analyzing problems encountered.
- Ability to manage time and work independently.
Education and Experience:
- High school diploma or equivalent required.
- Bachelor's degree in mechanical or electrical engineering or a related field.
- Caterpillar Heavy machinery troubleshooting experience.
- Must be willing to travel as needed.
LOUISIANA CAT BENEFITS
- Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
- Short- and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
- 401K Plan with Company Match
- Paid Holidays & Vacation
- Technician Tool Loan Program up to $2,000
- Safety Boot / Safety Prescription Glasses Allowances
- Employee Discounts
- Credit Union
- Technician Career Development Program - Shop & Field Service Training
SAFETY IN ALL WE DO
- We require strict compliance with PPE (personal protective equipment) safety regulations.
- We maintain compliance with all Federal, State and Local safety and company regulations.
- All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
- Louisiana Cat is a drug-free workplace, including marijuana and THC products.
WHY PEOPLE JOIN LOUISIANA CAT
- We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
- We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
- We are committed to the long-term growth and success of both our employees and customers.
- We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
- We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
- We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
- We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.
WHO WE ARE
We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.
ADDITIONAL INFORMATION
- Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
- Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
- Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
- Pay Transparency Nondiscrimination Provision: click here for more information
- Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
About Louisiana CAT
Sourced by ZipRecruiter
Industry
Machinery manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Reserve, LA, US
Year founded
1928