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Remote Troubleshooting Jobs (NOW HIRING)

Diverse Lynx LLC

UCM Engineer

Houston, TX · Remote

Remote Work Emp Type: Contract (C2C/W2) Interview: Phone/Skype UCM engineers who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but ...

Gotham Biotech

Technical Support Agent

Portland, ME · Remote

$30 - $35/hr

Conduct remote troubleshooting sessions using secure remote access tools. * Maintain up-to-date knowledge of company systems, policies, and emerging technologies to deliver accurate support.

Diverse Lynx LLC

UCM Engineer

Houston, TX · On-site +1

Remote Work Emp Type: Contract (C2C/W2) Interview: Phone/Skype § UCM engineers who have experience managing and troubleshooting Ribbon SBCs. ( experience with Oracle and Ribbon SBCs is a plus ) but ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations. * Guide customers through safe corrective actions to restore operation whenever ...

Leaf Home

Installation Support Specialist

Responsibilities : • Provide remote troubleshooting and diagnostic support for installation and service issues • Guide Install Partners through repair solutions and ensure proper issue resolution ...

cb20 Inc

Field Services Coordinator/Dispatch

Malta, NY · Remote

$23 - $25/hr

This role may also include remote troubleshooting of a customer device, as well as remote access for service validation. All activities will be performed against the contracted requirements and will ...

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Remote Troubleshooting information

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$72.7K

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How much do remote troubleshooting jobs pay per year?

As of Jul 7, 2026, the average yearly pay for remote troubleshooting in the United States is $72,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $94,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

How can I make 2000 a week working from home?

Remote troubleshooting jobs can pay $2000 or more per week if you have strong technical skills, experience, and certifications in areas like IT support or network management. Earning this level often involves taking on multiple clients, working full-time hours, or specializing in high-demand technical fields. Building a reputation and developing expertise with remote collaboration tools can also help increase earning potential.

What is the easiest remote job to get hired for?

Remote troubleshooting roles, such as technical support or help desk positions, are often among the easiest remote jobs to secure due to high demand and lower entry barriers. These jobs typically require basic technical skills, good communication, and sometimes certifications like CompTIA A+ or ITIL, making them accessible for beginners.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

How to make $1000 a week remotely?

Remote troubleshooting jobs can pay $1000 or more per week depending on experience, skill level, and the complexity of issues handled. Professionals often need strong technical skills, certifications, and the ability to work independently, with some roles offering freelance or contract opportunities that pay higher rates for specialized expertise.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What jobs pay 4000 a week without a degree?

Remote troubleshooting roles such as IT support specialists or network technicians can pay around $4,000 weekly for experienced professionals, especially those with certifications like CompTIA or Cisco. These jobs often require technical skills, problem-solving ability, and familiarity with remote tools, and they may offer high pay based on expertise and workload.
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Remote Troubleshooting jobs near you
Help Desk Specialist II (Tier 2 - Advanced Support)

Help Desk Specialist II (Tier 2 - Advanced Support)

Titan Technologies

San Antonio, TX • Remote

$22/hr

Full-time

Posted 13 days ago

Job description

Job description

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist II to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides advanced Tier II technical troubleshooting and resolution for employees, contractors and external customers by responding to hardware, software, network, mobile device, VPN, and access-related issues. The position delivers 24x7x365 support, manages incidents through ServiceNow, performs remote installations and system maintenance, and escalates complex issues when necessary. The ideal candidate should have at least two years of IT support experience, strong knowledge of Windows, Active Directory, Microsoft 365, and remote access technologies, and the ability to work in a fast-paced, customer-focused environment.

Duties and Responsibilities:

  • Provide 24x7x365 Tier II advanced technical support for incidents and requests transferred via ServiceNow ticket or warm-transferred telephone call.
  • Perform advanced (second level) remote troubleshooting for:
    • Mobile device issues, including CBP's mobile service environment (AirWatch)
    • Email and Microsoft Outlook accounts and functionality
    • Personal Identity Verification (PIV) card access to CBP systems
    • Remote VPN access (Global Protect and Zscaler)
    • Remote access using DHS Workplace (WaaS)
    • Microsoft Office products
    • Windows and Active Directory
    • Remote software installations
  • Resolve >=90% of tickets assigned to Tier II (AQL target).
  • Process >=90% of tickets within 4 hours (resolved or escalated to next level).
  • Answer >=80% of transferred calls/chats within 60 seconds.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors).
  • Perform remote installation and troubleshooting of workstations, peripherals (desktops, laptops, tablets, printers, scanners, cameras).
  • Install approved software using Government-provided tools.

You MUST have:

  • Minimum 2 years of IT help desk or technical support experience with Tier II-level troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience with VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

It’s GREAT if you also have:

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with Global Protect VPN and Zscaler.
  • Experience with ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Education:

  • High school diploma or equivalent required.

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC, Titan Facilities, Inc. and Zen Strategics, design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service-Disabled Veteran Owned Business.

Apply