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Remote Troubleshooting Jobs in Seattle, WA (NOW HIRING)

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

This role requires a strong networking, infrastructure, systems, and software background and will focus heavily on designing, deploying, managing, securing, and troubleshooting enterprise remote VPN ...

Windows 11: Basic Installation, Troubleshooting and Remote Access methods (Remote Desktop, Remote Help) Position Summary The Systems Administrator plays a crucial role within the organization ...

Excellent troubleshooting, communication, and customer service skills. Work Environment Fully remote with a quiet, secure workspace. Must meet data privacy and confidentiality standards. Reliable ...

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Showing results 1-20

Remote Troubleshooting information

See Seattle, WA salary details

$24.4K

$78.7K

$179.1K

How much do remote troubleshooting jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote troubleshooting in Seattle, WA is $78,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,292.00 and $102,278.00 per year, depending on experience, location, and employer.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Seattle, WA? For Remote Troubleshooting jobs in Seattle, WA, the most frequently searched job titles are:
What cities near Seattle, WA are hiring for Remote Troubleshooting jobs? Cities near Seattle, WA with the most Remote Troubleshooting job openings:
Infographic showing various Remote Troubleshooting job openings in Seattle, WA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $78,726 per year, or $37.8 per hour.

Hiring Our Heroes 26-3: Buildings Controls Operations Specialist

McKinstry

Seattle, WA • Remote

$3/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago


McKinstry rating

9.7

Company rating: 9.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz


Job description

Hiring Our Heroes Cohort 26-3: Building Controls Operations Specialist

Note: If you are not an active duty service member participating in the Hiring Our Heroes Corporate Fellowship Program, you are not eligible for this opportunity.If you're not a military fellow but want to work with us, check out our other job opportunities onour careers website!

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

  • renewables and energy services
  • engineering and design
  • construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are seeking aBuilding Controls Operations Specialistto join our Remote Operations Center team as a part of our growing Facility Operations division located in Seattle, WA. McKinstry has a unique perspective on the life of a building, andourTechnical Services suite of owner-direct offeringsassists clients in making the best decisions to improve the efficiency, comfort, sustainability, and lifespan of their building.
The Remote Operations Center(ROC) provides solutions for building mechanical & automation systems and operations support. Our team focuses on optimizing the performance, efficiency, and longevity of systems within the built environment. We perform various services like occupant comfort & IAQ issue diagnosis & resolution, UI graphics enhancement, systems engineering & standardization, integration, and technical support.
As a Building Controls Operations Specialist, you will provide remote troubleshooting support for BAS performance issues. You will also provide technical support and oversight of BAS contractors and client technicians for BAS-related workflow. Another important task will be to leverage your knowledge of BAS networks to ensure that remodeled systems are optimized to maximize data throughput. Ensuring stable architectures to support the demanding needs of healthcare, critical facilities, higher education and K-12.

To be successful in this role, you must have 3-5+ years of commercial HVAC experience including chilled water systems as well as BAS control experience with priority on Tridium (Niagara), Alerton, KMC, and JCI-Metasys systems. The ability to troubleshoot and resolve issues related to BAS field device, code, and sequence of operation will also take you far in this role. Additionally, knowledge of building commission, optimization, facility O&M, and energy-saving programs is a plus.

Key responsibilities for this position include:

  • Client Deliverable Review/Generation.

  • Building Connect/Data feed Acquisition, Analysis, and Reporting.

  • Drive best in class deliverables and standard Remote Operations for team.

  • Mentors & Elevates tier 1 staff technical skills.

What You Need to Succeed at McKinstry

  • Technical Degree / Bachelor's or Data / Engineering Degree (desired) Relevant Work Experience Required.

  • 3-5+ years of experience in building controls preferred

  • Experience with visualization tools like Excel, Tableau and PowerBI.

  • Advanced understanding of building systems and Building Automation Systems (BAS) and programming.

  • Proficient in building data acquisition and analysis and reporting.

  • Communication/Teaming/Internal and External Interaction.

  • Project Management/Leadership Skills/Business Acumen preferred.

  • Ability to triage and diagnose root cause.

  • Change and manage portfolio wide schedules and overrides.

  • Intermediate knowledge of multiple controls systems (Alerton, Distech, Honeywell, Siemens, Tolon, Tridium, etc.).

  • Ability to manage highly technical issues and document findings.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

  • Competitive pay
  • 401(k) with employer match and profit-sharing plan
  • Paid time off and holidays
  • Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

  • Family formation benefits, including adoption and IVF assistance
  • Up to 16 weeks paid parental leave
  • Transgender inclusive benefits
  • Commuter benefits
  • Pet insurance
  • "Building Good" paid community service time
  • Learning and advancement opportunities via McKinstry University
  • McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $30.55 - $47.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.

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