Remote Tech Support Jobs in Seattle, WA (NOW HIRING)

Salary : $64,860.84 - $85,004.04 Annually
Location : Main County Campus-3000 Rockefeller Ave, Everett, WA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-00190
Department: Information Services
Division: INF-CUST-WKST
Opening Date: 06/23/2026
Closing Date: 7/5/2026 11:59 PM Pacific
Description
** This opportunity is open to current Snohomish County Government employees only. If you are not currently employed with Snohomish County, please do not proceed with this application.
The Snohomish County Department of Information Technology (IT) has an opportunity for a motivated team player with a positive professional attitude. If you are an IT Support professional who values working within a supportive structure that emphasizes standards and continuous improvement, this could be just the job for you! Our ideal candidate will have the ability to work collaboratively, and communicate effectively with a diverse group of operational, support, and IT professionals. You must possess excellent verbal and written communication skills and be comfortable working independently in a structured team environment.
NOTE: This position is not considered for a fully remote assignment but does have the potential for a hybrid work schedule. This position can be considered for a hybrid work assignment after a defined training period and has the potential for a combination of remote and on-site work.
We are establishing an eligibility list of candidates who successfully complete interview phases of the selection process but are not initially selected for this vacancy. Placement on this list does not guarantee a job offer or future contact.
BASIC FUNCTION
Responsible for support, coordination, communication, and maintenance of hardware, software, systems, and/or electronic records. This position applies industry standard PC concepts and skills, to provide solutions to problems of limited scope; accepting responsibility, leading by example, and communicating effectively. This work is performed at the client level using industry standard remote tools, or at the clients location/workspace.
Job Duties
STATEMENT OF ESSENTIAL JOB DUTIES

1. Applies standard trouble-shooting tools to resolve problems related to technology support, maintenance of PC/laptop/tablets, printers and other end-point devices operating in the client/user work environment.
2. Records events reported to the Service Desk related to customer problems, issues, and Service Requests in a standard Information Services Incident/Request tracking system as required by management. Creates knowledge-based articles to facilitate knowledge transfer when appropriate.
3. Performs basic user administration tasks related to USER ID's, e-mail, voicemail, file security and applications as assigned. Runs production jobs as required by customers.
4. Performs low level tasks relating to IT-device deployment and configuration for which specific instructions are provided.
5. Accepts responsibility and leads peers by conduct and example in work correlated with technology support, maintenance, operation and administration of business applications, systems, networks, and personal productivity devices and network appliances.
6. Interprets task assignments from standard project plans and direct assignments, meets assigned deadlines in projects that incorporate technology support, maintenance, and operation of devices operating in the users environment. Closely supervised, follows a variety of written and oral instructions and specialized procedures.
7. Routinely applies general knowledge and familiarity with information technology to deliver work in support of continuous delivery of services in the area of technology support.

STATEMENT OF OTHER JOB DUTIES

1. May perform any of the duties and responsibilities of all lower level positions. May perform duties at the same level from other specialty areas. Performs other duties as assigned.

Minimum Qualifications
High school diploma or G.E.D.; AND one (1) year of general work experience that includes support and maintenance of computer and PC/laptop systems; OR any equivalent combination of training and/or experience that provides the required knowledge and abilities. Must pass criminal background check, including fingerprinting. Must pass job related tests. Must meet special requirements.
SPECIAL REQUIREMENTS
A valid Washington State Driver's License is required.
Additional Information
KNOWLEDGE AND ABILITIES
Knowledge of:

• tools, standards, methods, best practices and industry trends applicable to this specialty
• interpreting task assignments from standard project plans

Ability to:

• understand and follow county and state regulations, policies, etc.
• use personal computer technologies to enhance job proficiency
• maintain knowledgeable of current and emerging technologies
• demonstrate strong written and verbal communication skills
• participate in groups and teams as assigned to bring general technical knowledge across multiple specialties
• work well with others
• take direction
• use/follow existing documentation
• facilitate resolution of process and procedural issues
• communicate with others regarding potential and actual technical problems
• communicate with co-workers and clients with respect, courtesy, and tact

SUPERVISION
The employee works under general supervision.
WORKING CONDITIONS
The work is generally performed in a typical office environment. Customers are primarily internal County departments/employees. Job requires regular contact outside the Department of Information Technology (DoIT). Entails frequent repetitive movements at a computer. Requires frequent lifting and moving of up to 50 pounds, kneeling, bending, working under desks, tables and other office furnishings, walking and climbing. May be assigned work shifts consistent with 24 hours/day, 7 days/week production or coverage. May be asked to occasionally attend off-shift meetings or project activities.
Snohomish County is an Equal Employment Opportunity (EEO) employer.
Accommodations for individuals with disabilities are provided upon request.
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
Visit to learn more about the following benefits.
County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these for medical insurance. The County pays the for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay for medical, dental, vision, and basic life insurance. The County's contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the County's to learn more.
01
Are you a current employee with Snohomish County Government?

• Yes
• No

02
Following are a series of supplemental questions designed to assess your job related experience and qualifications. Please note that as part of the screening process your responses will be reviewed in conjunction with your general online application. The employment history and education detailed in your general application must validate/support your responses to the supplemental questions. Although a resume is required, it will not substitute for the general online application or supplemental questions; responses such as "see resume" or "see application" will not be considered. This supplemental will be scored on presentation, thoroughness and clarity of response. Do you agree to answer each question truthfully, and that your responses can be supported by your general application/work history and by your references?

• Yes
• No

03
Note: Employees must reside in Washington state and within a reasonable distance to the Snohomish County worksite in downtown, Everett, WA. This position is not considered for a fully remote assignment but does have the potential for a hybrid work schedule. This position can be considered for a hybrid work assignment after a defined training period and has the potential for a combination of remote and on-site work. Do you understand that this position requires you to report to, and work within an in-person IT shop environment in Everett, WA., and can you agree to a non-remote, or hybrid work assignment?

• Yes, I understand and agree
• No, I cannot meet hybrid work requirements

04
How many years directly related work experience do you have?

• No related work experience
• One to less than two years directly related work experience
• Two or more years directly related work experience

05
Do you possess, or can you obtain within 30 days of appointment, a valid Washington State driver's license, unrestricted except as to vision?

• Yes
• No

06
Describe your proficiency level with Microsoft Windows 11 Operating System

• Beginner
• Intermediate
• Expert

07
Describe your proficiency level with Microsoft Outlook

• Beginner
• Intermediate
• Expert

08
Describe your proficiency level with Microsoft Excel

• Beginner
• Intermediate
• Expert

09
Describe your proficiency level with Microsoft Teams

• Beginner
• Intermediate
• Expert

10
Describe your experience building, installing, maintaining and troubleshooting desktop, laptop and tablet PCs. Be sure to include specifics about the type and size of the environment, with the number of clients and devices and operating systems supported.
11
Detail your work experience providing end-user support for the Microsoft Office and Adobe Creative Cloud software suites of products. Be sure to include specific information about the software products and versions you supported and include the size and type of environment you provided the support for.
12
Detail your work experience creating and managing domain user and resource accounts. Include experience with Office 365 Admin Center and Active Directory as well as the size and type of environment. Be specific.
13
Describe your experience configuring, installing and troubleshooting mobile devices, monitors, printers, copiers, scanners and other computer peripherals. Be sure to include the size and type of the environment, with the number of clients and devices supported.
14
Describe your experience providing end-user support in an IT Service Desk work environment. Be specific, and include details about your communication methods, the size and type of environment, the tools or applications used, ticket volume and your specific responsibilities.
15
Describe other education and training that could provide the knowledge and skills necessary for this position. Include any certificates earned.
Required Question