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Entry Level Tech Support Jobs in Seattle, WA (NOW HIRING)

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Entry Level Tech Support information

See Seattle, WA salary details

$30.7K

$49.5K

$75.1K

How much do entry level tech support jobs pay per year?

As of Sep 15, 2026, the average yearly pay for entry level tech support in Seattle, WA is $49,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $53,500.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What are the most commonly searched types of Tech Support jobs in Seattle, WA?

The most popular types of Tech Support jobs in Seattle, WA are:

What are popular job titles related to Entry Level Tech Support jobs in Seattle, WA?

For Entry Level Tech Support jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Seattle, WA look for?

The top searched job categories for Entry Level Tech Support jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Entry Level Tech Support jobs?

Cities near Seattle, WA with the most Entry Level Tech Support job openings:

Infographic showing various Entry Level Tech Support job openings in Seattle, WA as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,482 per year, or $23.8 per hour.

IT Support Technician I

Seattle, WA • On-site

Adaptive Biotechnologies
Biotechnology Research and Development • 501 - 1,000 employees
Learn more about Adaptive Biotechnologiesexternal

$27.17 - $40.72/hr

Full-time

Re-posted 10 days ago

Job description

Position Overview

The IT Support Technician I provides front-line end-user support to Adaptive employees, including onsite and remote users.  In this role, you will serve as a key point of contact for end users, assisting with hardware, software, mobile devices, Microsoft 365, and other workplace technologies while following established support processes and procedures.

Working as part of the IT Support team, you will troubleshoot and resolve routine technical issues, document your work in the IT service management system, and escalate more complex issues when needed. You will also assist with workstation deployments, inventory management, user onboarding and offboarding activities, and ongoing improvements to support documentation and processes.

This role is ideal for someone who enjoys helping others, has a strong interest in technology, and is looking to build a foundation in IT support, troubleshooting, and enterprise technology operations.

Key Responsibilities and Essential Functions

  • Provide front-line technical support to employees by responding to incidents and service requests in a timely and professional manner.
  • Troubleshoot and resolve common hardware, software, mobile device, and peripheral issues, escalating more complex issues when appropriate.
  • Support Mac and Windows workstations, Microsoft 365, Teams phones, and other approved workplace technologies.
  • Manage assigned tickets through fulfillment or escalation while maintaining accurate documentation and user communication.
  • Assist with workstation deployments, equipment moves, onboarding and offboarding activities, and other end-user support tasks.
  • Follow documented processes to support user access management and maintain compliance with company policies and security requirements.
  • Maintain accurate inventory records for company hardware and related assets.
  • Contribute to support documentation and knowledge articles to improve the employee support experience.
  • Identify opportunities to improve support processes, documentation, and service delivery.
  • All other duties as assigned.

Position Requirements

Required:

  • High school diploma or equivalent required
  • 1+ year(s) of related experience
  • Strong customer service mindset with a willingness to help others.
  • Basic understanding of computer hardware, operating systems, and common business applications.
  • Some technical support experience, coursework, internship experience, hands-on lab experience, or equivalent practical exposure.
  • Ability to follow documented procedures and ask questions when clarification is needed.
  • Strong attention to detail and ability to manage assigned work in a timely manner.
  • Clear verbal and written communication skills, including the ability to explain basic technical information to non-technical users.
  • Ability to work well in a team environment and accept coaching and feedback.
  • Demonstrated willingness to learn new technologies, troubleshooting methods, and enterprise support processes.

Preferred:

  • CompTIA A+, Network+, or similar entry-level certification.
  • Experience supporting Mac and/or Windows devices.
  • Basic understanding of computer networking concepts.
  • Familiarity with Microsoft 365 for Windows and Mac platforms.
  • Exposure to Active Directory, Entra ID, or similar identity/access tools.
  • Previous experience using ServiceNow or another ITSM/ticketing system.
  • Experience providing customer service in a professional, retail, help desk, or technical environment.

Working Conditions

Climate-controlled office environment, with occasional work in biological laboratories.

On-Site position

Physical Requirements

Able to lift 15+ pounds

Sufficient dexterity to assemble/repair computer hardware, peripherals, and associated furniture.

Compensation

Hourly Rate: $27.17 - $40.72

Possible "other compensation" elements to include:

  • equity grant
  • bonus eligible

Apply