Role: Desktop Support
Mode: On-Site
Location: Everett, WA
Seasoned desktop / Service Desk technician:
- Exceptional customer service, communication and writing skills.
- Detail-oriented, thorough and willing/able to follow established processes and procedures.
- Responsible, organized, and able to self-direct under with minimal guidance.
This position will be involved in the following activities:
- Responding to all issues or requests received at the Information Technology Service Desk. Identifying and assessing nature of issue/request and providing resolution based on research, existing technical knowledge, and documentation.
- Referring incidents and requests that require additional subject matter expertise to the appropriate IT staff person. Ensuring that appropriate troubleshooting has been performed and that issue/request documentation has been collected and documented prior to work order hand-off.
- Troubleshooting and resolving workstation, printer, phone and other computer-related support calls for software, hardware or connectivity issues. Diagnosing the cause of the problem, taking appropriate remedial action, and following-up to perform any other long-term actions that may be required.
- Following established process, image and deploy/install end-point hardware/software solutions for both physical and virtual desktop environments.