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Remote Troubleshooting Jobs in New York (NOW HIRING)

Woodard & Curran

SCADA Services Engineer

New York, NY · On-site +1

Day-to-day responsibilities include remote and on-site troubleshooting, break/fix support, system optimization, patch management, and implementing upgrades and enhancements on existing systems across ...

Inspiroz

School Technology Specialist - NYC

New York, NY · Remote

$50K - $75K/yr

Provide detailed information and documentation to facilitate remote troubleshooting and support. * Works closely with the remote service desk team to resolve technical issues. * Stay up-to-date with ...

ZT Systems

Service Desk Technician

Secaucus, NJ · Remote

$30/hr

Remote troubleshooting * Experience in reading and interpreting enterprise log files * BIOS and Flash ROM updates * Installation of new application software * Produce detailed test and failure ...

Qcells

New Homes Service Manager

Teaneck, NJ · On-site +1

$98K - $117K/yr

Manage system underperformance cases from intake to resolution, including but not limited to remote troubleshooting, diagnosis, field service dispatch, RMA submission, billing ...

YO AI Labs

CNC Machinist Expert - Remote

New York, NY · Remote

$50 - $100/hr

Remote Job Overview We are seeking experienced CNC Machinists to support a project focused on ... Troubleshoot issues such as tool wear, chatter, and dimensional variation. * Use calipers ...

Northern Base

Nextthink Engineer (Remote)

Newark, NJ · Remote

$100K - $120K/yr

Develop and manage Remote Actions (Act Engine) for automated endpoint remediation. * Monitor ... Support Windows 10/11 administration, troubleshooting, and performance optimization. * Design self ...

Aniesispharma

Remote Software Engineer

New York, NY · Remote

This is a remote position open to residents of the United States only.  About Us Welcome to ... Troubleshoot, debug, and resolve software defects and issues. - Contribute to the improvement of ...

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Remote Troubleshooting information

See New York salary details

$24.6K

$79.5K

$180.9K

How much do remote troubleshooting jobs pay per year?

As of Aug 30, 2026, the average yearly pay for remote troubleshooting in New York is $79,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,730.00 and $103,314.00 per year, depending on experience, location, and employer.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in New York?

For Remote Troubleshooting jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in New York look for?

The top searched job categories for Remote Troubleshooting jobs in New York are:

What cities in New York are hiring for Remote Troubleshooting jobs?

Cities in New York with the most Remote Troubleshooting job openings:

Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Temporary. Highlights an 100% Remote job distribution, with an average salary of $79,523 per year, or $38.2 per hour.

Junior Helpdesk Support

Manhattan, NY • Remote

Cantor Fitzgerald Securities
See more jobs at Cantor Fitzgerald Securitiesexternal

$58K - $65K/yr

Full-time

Re-posted 3 days ago

Job description

As a Junior Helpdesk Support, you will be the first point of contact for IT-related queries and issues. Your primary goal is to deliver exceptional customer service and timely resolutions. You will manage tickets, perform remote troubleshooting, and maintain Active Directory operations. Additionally, you will contribute to our knowledge base, assist with user onboarding, and ensure smooth communication regarding service disruptions.
  • Proficiency in Active Directory user & group management is a must.
  • 1+ year of experience in a helpdesk or IT support role is preferred.
  • Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint) is essential.
  • Familiarity with ITSM tools like ServiceNow or Jira Service Management is an asset.
  • Excellent written and verbal communication skills in English are required.
  • Experience supporting remote users across multiple time zones is advantageous.
  • Strong analytical and problem-solving abilities are key.
  • Basic understanding of networking concepts (DNS, VPN, DHCP) is preferred.
  • Relevant certifications such as CompTIA A+ or ITIL Foundation are desirable.
  • Experience in the financial services industry is a plus.

Compensation Expectations: $58,000-$65,000

#LI-JM3

  • Serve as the primary IT support contact via phone, email, and MS Teams, aiming for first-contact resolution.
  • Log and manage tickets using the Service Desk ticketing system, ensuring thorough descriptions and necessary approvals.
  • Troubleshoot remote access issues and guide end users through problem-solving steps.
  • Maintain clear work queues by adhering to SLA timeframes for ticket resolution.
  • Administer Multi-Factor Authentication (MFA) for various applications and services.
  • Manage Active Directory operations, including user account management and permission updates.
  • Configure shared drive mappings and maintain distribution lists and Microsoft 365 groups.
  • Document recurring issues and resolutions to reduce repeat incidents and contribute to the knowledge base.
  • Participate in shift rotations or on-call duties to support global time zones as needed.
  • Assist with user onboarding and offboarding processes, ensuring smooth hardware provisioning and account management.

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