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Remote Tech Support Jobs in New York (NOW HIRING)

Matrix Global

IT Support Specialist

Jersey City, NJ · On-site +1

Description IT Support Specialist (Onsite/Hybrid) Position Overview We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We have an opening for a Senior IT Support Engineer to join our Service Delivery Team. Senior IT ...

Pivotal Health

IT Support Specialist

New York, NY · Remote

$110K - $130K/yr

Deliver in-office, hands-on IT support and remote support for distributed employees * Manage incidents through full lifecycle: triage, troubleshooting, resolution, and documentation Networking ...

Advocate

Tech Support Specialist

New York, NY · On-site +1

We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$40K - $50K/yr

Previous experience in a call center, helpdesk, or IT support environment. * Familiarity with remote desktop tools and basic networking concepts. * Strong problem-solving skills and the ability to ...

Mondo

IT Support Specialist

Manhattan, NY · Remote

Job Title: IT Support Specialist Location-Type: NYC onsite Start Date Is: ASAP Duration: (contract ... Provide expert-level technical support for end-user workstations for remote and NYC-based employees ...

Inspiroz

School Technology Specialist - NYC

New York, NY · Remote

$50K - $75K/yr

Act as the liaison between on-site operations and the remote IT support team in India ... Communicate technical issues and requirements to the remote team accurately and clearly. * Provide ...

Known

IT Support Administrator

New York, NY · On-site +1

Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment ... Hands-on experience in an IT support or helpdesk role supporting both macOS and Windows.

Cyera

IT Support - US

Manhattan, NY · On-site +1

$90K - $100K/yr

THE OPPORTUNITY We're hiring an IT Support professional to join our global IT team in NYC. This is a generalist role - you'll work hands-on across identity, endpoint management, SaaS administration ...

Hexagon AB

IT Support Senior Engineer

New York, NY · On-site +1

Provide high-quality IT support services for North American internal users, both onsite and via approved remote access tools. * Respond to and resolve incidents and service requests within the ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

Partner with remote IT colleagues to resolve issues and support broader organizational initiatives. * Communicate clearly with nontechnical users and provide timely updates throughout the support ...

ProTouch Staffing

Remote Radiologist

Brooklyn, NY · Remote

$336K - $420K/yr

Remote (New York State) Employment Type: Full-Time Practice Radiology from Home While Making a ... You'll work with advanced imaging technology, support a diverse patient population, and enjoy the ...

TAL Healthcare

Remote Radiologist needed.

New York, NY · Remote

$500K/yr

Remote Musculoskeletal Radiologist Remote (Day Shift) Organization: WCMC - Level 1 Healthcare ... Hospital-provided workstation with 24/7 IT support Work Schedule & Case Volume: * Day Shift: 8:00 ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in New York

Remote Tech Support information

See New York salary details

$29.5K

$47.6K

$72.2K

How much do remote tech support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote tech support in New York is $47,569.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $51,400.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs
What are the most commonly searched types of Tech Support jobs in New York? The most popular types of Tech Support jobs in New York are:
What are popular job titles related to Remote Tech Support jobs in New York? For Remote Tech Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in New York look for? The top searched job categories for Remote Tech Support jobs in New York are:
What cities in New York are hiring for Remote Tech Support jobs? Cities in New York with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,569 per year, or $22.9 per hour.

IT Support Specialist

Matrix Global

Jersey City, NJ • On-site, Remote

Full-time

Posted 25 days ago

Job description

Description
IT Support Specialist (Onsite/Hybrid)
Position Overview
We are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office technology infrastructure.
The ideal candidate will serve as the primary onsite IT resource, collaborating closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity.
Key Responsibilities
Onsite IT Support & Employee Operations
  • Provide onsite IT support for approximately 120+ office-based employees.
  • Troubleshoot hardware, software, SaaS applications, conferencing systems, printers, and office technology issues.
  • Deliver responsive technical support to employees and executives.
  • Support onboarding and offboarding activities, including:Device preparation and deployment
  • User account setup and configuration
  • Equipment assignment and collection
  • Access and permissions support
  • Ensure operational continuity for employee IT services.

Endpoint & Identity Management
  • Support and maintain MacOS and Windows environments.
  • Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using:Kandji
  • Microsoft Intune
  • Manage user lifecycle operations, including:Account provisioning and deprovisioning
  • Access management
  • Permission administration
  • Identity-related troubleshooting
  • Provide support for:Google Workspace
  • Okta
  • Cato VPN
  • Zoom

Office Infrastructure & Technology Support
  • Support office technology and infrastructure, including:Wireless networking
  • Conference rooms and collaboration technologies
  • Zoom Rooms and Neat devices
  • Audio/Visual systems
  • Printers and peripherals
  • Employee hardware and office technology equipment
  • Perform onsite troubleshooting and issue resolution.
  • Coordinate with vendors, service providers, and internet service providers when needed.
  • Ensure office technology readiness and uninterrupted business operations.

Project & Infrastructure Support
  • Participate in IT infrastructure and operational projects.
  • Assist with:Office relocations and expansions
  • Network infrastructure deployments
  • Data center setup and support
  • Hardware refresh and rollout initiatives
  • Office cabling and technology installations
  • Support occasional after-hours maintenance activities when required.

Collaboration & Reporting
  • Work closely with internal IT, Infrastructure, Security, and Engineering teams.
  • Escalate and coordinate complex technical issues as needed.
  • Maintain clear communication regarding incidents, support requests, and operational activities.
  • Track and manage work through ticketing and project management platforms such as Jira, SuperOps, monday.com, or similar tools.
  • Follow established IT operational procedures, standards, and documentation.

Required Qualifications
  • 5+ years of experience in onsite IT support, desktop support, or corporate IT operations.
  • Strong hands-on experience supporting MacOS and Windows environments.
  • Experience administering and supporting:Kandji
  • Microsoft Intune
  • Google Workspace
  • Okta
  • Cato VPN
  • Strong troubleshooting and problem-solving skills.
  • Experience supporting office infrastructure, end-user devices, and collaboration technologies.
  • Excellent customer service and communication skills.
  • Ability to work independently while collaborating effectively with distributed global teams.

Preferred Qualifications
  • Experience supporting high-growth technology, fintech, or SaaS organizations.
  • Familiarity with Fortinet and UniFi/Ubiquiti networking environments.
  • Experience managing onboarding and offboarding processes.
  • Experience supporting infrastructure, network, or office technology projects.
  • Knowledge of SaaS management platforms such as Torii or similar tools.
  • Experience with office relocations, data center operations, and network implementations.

Technical Environment
  • MacOS
  • Windows
  • Kandji
  • Microsoft Intune
  • Google Workspace
  • Okta
  • Cato VPN
  • Zoom & Zoom Rooms
  • Neat Devices
  • Jira
  • SuperOps
  • monday.com
  • Fortinet (Preferred)
  • UniFi/Ubiquiti (Preferred)

Work Arrangement
Full-Time Option
  • 5 days per week
  • Onsite: Tuesday-Thursday
  • Remote: Monday and Friday

Part-Time Option
  • 3 days per week
  • Onsite: Tuesday-Thursday

Additional Information
  • Occasional evening or weekend support may be required.
  • This position requires a hands-on, customer-focused professional who thrives in a dynamic and fast-paced environment.
  • The successful candidate will work closely with global IT, Infrastructure, Security, and Engineering teams to ensure a seamless technology experience for employees.

Matrix is a global, dynamic, and fast-growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.
We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world's leading software vendors.
With deep expertise across both the private and public sectors-spanning Finance, Telecom, Healthcare, Hi-Tech, Education, Defense, and Security-Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.
At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee's contribution is critical to our continued growth and future success.
Matrix's success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth-together.
Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.
To learn more, visit: www.matrix-ifs.com
EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.

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