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Remote Product Support Manager Jobs in Florida (NOW HIRING)

Carrier

Light Commercial Product Support Engineer

FL · On-site +1

$79K - $158K/yr

Area of Expertise Product technical support to assist internal Carrier/Bryant/ICP staff, field ... Management Systems is a benefit. This is a full-time, remote position operating on a standard ...

AJAIA

Product Success Manager

Fort Lauderdale, FL · On-site +1

Our products are already supporting one of the largest K-12 school networks in the United States ... As the Product Success Manager, you will own the customer journey after the sale, from onboarding ...

Danaher

Channel Sales Manager

Miami, FL · Remote

$145K/yr

The Channel Sales Manager is a leadership role to manage and optimize the partnership and ... remote product demonstrations, and ongoing technical support that enhances customer satisfaction ...

BenefitHub

Product Manager (Remote)

Tampa, FL · On-site +1

BenefitHub is seeking a Product Manager to support the strategy, development, and optimization of ... Remote-friendly work arrangements * Employee discount program * Flexible Spending Account program

BenefitHub

Product Manager (Remote)

Tampa, FL · On-site +1

BenefitHub is seeking a Product Manager to support the strategy, development, and optimization of ... Remote-friendly work arrangements * Employee discount program * Flexible Spending Account program

Blossom

Lead Client Support Specialist, Card Operations

FL · On-site +1

$75K - $85K/yr

Provide structured updates to the Client Support Manager on escalations, risks, and operational concerns. * Partner with Engineering, Product, and Network Operations to turn recurring client pain ...

ITW Avery Weigh-Tronix

Dillon Product Manager

FL · Remote

$80K - $121K/yr

The Dillon Product Manager is responsible for providing support and driving development of the ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

Stryker

Senior Product Manager - Remote

Weston, FL · On-site +1

$133K - $222K/yr

Remote or Hybrid or Onsite The Sr. Product Manager, AI/Digital formyMakosits at the forefront of transformingorthopaediccare through intelligent, connected digital solutions. This role owns the ...

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Remote Product Support Manager information

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.
What are popular job titles related to Remote Product Support Manager jobs in Florida? For Remote Product Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Product Support Manager jobs in Florida look for? The top searched job categories for Remote Product Support Manager jobs in Florida are:
What cities in Florida are hiring for Remote Product Support Manager jobs? Cities in Florida with the most Remote Product Support Manager job openings:
Remote Product Support Manager jobs near you
Infographic showing various Remote Product Support Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Support & Success Manager

AJAIA

Fort Lauderdale, FL • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Product Support & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience supporting EdTech or K-12 education technology platforms.
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply