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Product Support Manager Jobs in Florida (NOW HIRING)

Coldesi, Inc.

Product Support Specialist

Tampa, FL · On-site

$35K - $70K/yr

Customer Service - Manages difficult or emotional customer situations; Responds promptly to ... Supports everyone's efforts to succeed. * Oral Communication - Speaks clearly and persuasively in ...

Lever Demo 2

Support Specialist

Jacksonville, FL · On-site

$75K - $110K/yr

Reporting to Product Support Manager, the Product Support Specialist will be trained as the product champion on our proprietary SaaS platform and tasked with the front line support services within ...

Bruker

Product Support Engineer

Delray Beach, FL · On-site

The Product Support Engineer is a visible and key customer facing role; responsible to provide ... Manage service tickets and timely report service events * Work with materials group to ensure ...

UNAVAILABLE

Product Support Engineer

Delray Beach, FL · On-site

$76.50 - $137/hr

The Product Support Engineer is a visible and key customer facing role; responsible to provide ... Manage service tickets and timely report service events * Work with materials group to ensure ...

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Florida

Product Support Manager information

See Florida salary details

$29.5K

$68.8K

$122.6K

How much do product support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for product support manager in Florida is $68,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $78,800.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Florida?

The most popular types of Product Support jobs in Florida are:

What are popular job titles related to Product Support Manager jobs in Florida?

For Product Support Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Florida look for?

The top searched job categories for Product Support Manager jobs in Florida are:

What cities in Florida are hiring for Product Support Manager jobs?

Cities in Florida with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $68,800 per year, or $33.1 per hour.

Manager of Engineering and Product Support

Indianriverchamber

Vero Beach, FL • On-site

$120 - $150/hr

Other

Posted 2 days ago

New

Job description

Manager of Engineering and Product Support

Manager of Engineering and Product Support
About KLUS
At KLUS, we engineer and manufacture award-winning lighting solutions that are unique, elegant, and efficient, enhancing public, commercial, and residential interior and exterior spaces. We Inspire Solutions.
We are seeking a hands-on Manager of Engineering and Product Support to lead our Engineering team and oversee all engineering support functions, including quotations, technical support, sales support, product implementation coordination, certifications, documentation, and cross-functional project execution.
This individual will work closely with Sales, Operations, and our Product Engineering team in Poland to ensure successful product launches, technical support, and continuous process improvement. This role requires a strong engineering background combined with exceptional leadership, project management, and organizational skills.

Responsibilities
  • Lead and develop the Engineering/Quotations team.
  • Drive continuous improvement of the quotation process to improve accuracy, turnaround time, and customer experience.
  • Establish departmental KPIs and provide monthly performance reporting to senior management.
  • Coordinate activities related to new product introductions, engineering changes, and product discontinuations in partnership with the Product Engineering team in Poland.
  • Develop and maintain departmental procedures, standards, and policies to ensure efficient and consistent processes.
  • Manage product certifications and regulatory compliance, including ETL listings, Closet Rating, NSF, Turtle Friendly, and other applicable certifications. Coordinate certification updates and support certification audits.
  • Support and attend trade shows, customer visits, and technical presentations as required.
  • Coordinate technical training programs, webinars, and educational sessions for customers and internal departments.
  • Serve as the Voice of the Customer by gathering technical feedback, identifying market needs, and communicating opportunities to the Product Engineering team in Poland.
  • Monitor competitive products and industry trends, maintaining competitive product information to support sales and product positioning.
  • Coordinate product lifecycle activities including engineering change notifications, product transitions, and discontinuation planning.
  • Work closely with Sales & Marketing to develop and maintain technical documentation, product specifications, installation instructions, application guides, and competitive comparison materials.
  • Lead cross-functional projects by developing project schedules, coordinating stakeholders, tracking milestones, and ensuring successful execution.
  • Partner closely with Production, Purchasing, Quality, Customer Service, and Sales to resolve technical issues and improve operational efficiency.
  • Support RMA investigations and technical root cause analysis, coordinating corrective actions with internal and external teams.
Education & Experience
  • Bachelor's degree in Engineering required.
  • Minimum of five years of engineering leadership or engineering support experience within the lighting industry.
  • Strong leadership, organizational, and project management skills.
  • Excellent analytical and problem-solving abilities.
  • Experience managing cross-functional projects and technical teams.
  • Knowledge of product certifications and regulatory compliance preferred.
  • Strong communication and customer relationship skills.
  • Willingness to travel approximately 25%.
  • Experience building high-performing teams through coaching, performance management, and employee development.

The role may transition into a Director level upon meeting performance milestones

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