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Product Support Manager Jobs in Florida (NOW HIRING)

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Support Specialist

Jacksonville, FL · On-site

$75K - $110K/yr

Reporting to Product Support Manager, the Product Support Specialist will be trained as the product champion on our proprietary SaaS platform and tasked with the front line support services within ...

Boeing

Experienced Product Support

Davie, FL · On-site

$94K - $143K/yr

... managers/IPT leaders in specific countries and customer/market segments. This support will include but is not limited to market analysis, research, data collection and product line maintenance. This ...

Boeing

Experienced Product Support

Davie, FL

$94K - $143K/yr

... managers/IPT leaders in specific countries and customer/market segments. This support will include but is not limited to market analysis, research, data collection and product line maintenance. This ...

Boeing

Experienced Product Support

Davie, FL

$94K - $143K/yr

... managers/IPT leaders in specific countries and customer/market segments. This support will include but is not limited to market analysis, research, data collection and product line maintenance. This ...

Coldesi, Inc.

Product Support Specialist

Tampa, FL · On-site

$35K - $70K/yr

Customer Service - Manages difficult or emotional customer situations; Responds promptly to ... Supports everyone's efforts to succeed. * Oral Communication - Speaks clearly and persuasively in ...

Avionica

Product Support Engineer

Miami, FL · On-site

... management and communications. With a commitment to innovation and excellence, Avionica has ... Product support. IT. Information Technology. Night Shift. Customer Engineering.

Avionica

Product Support Engineer

Miami, FL · On-site

$57K/yr

... management and communications. With a commitment to innovation and excellence, Avionica has ... Product support. IT. Information Technology. Night Shift. Customer Engineering.

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All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Florida

Product Support Manager information

See Florida salary details

$29.5K

$68.8K

$122.6K

How much do product support manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for product support manager in Florida is $68,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $78,800.00 per year, depending on experience, location, and employer.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

Is product support a stressful job?

Product Support Managers often handle customer issues, technical troubleshooting, and coordinate with teams, which can be demanding and require strong problem-solving skills. The role may involve managing high-pressure situations, especially during product outages or urgent requests, but effective communication and organization can help mitigate stress levels.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What is a typical product support manager salary?

A product support manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles or those in high-demand sectors may offer higher compensation, and the position often requires strong communication and technical skills.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.
What are the most commonly searched types of Product Support jobs in Florida? The most popular types of Product Support jobs in Florida are:
What are popular job titles related to Product Support Manager jobs in Florida? For Product Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Product Support Manager jobs in Florida look for? The top searched job categories for Product Support Manager jobs in Florida are:
What cities in Florida are hiring for Product Support Manager jobs? Cities in Florida with the most Product Support Manager job openings:
Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $68,800 per year, or $33.1 per hour.

Product Support & Success Manager

AJAIA

Fort Lauderdale, FL • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Product Support & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
  • Bachelor's degree or equivalent experience
  • 3-6 years of experience in one or more of the following areas:
    • Customer success or customer support in a SaaS environment
    • Product support or technical customer care
    • EdTech platform support or implementation
  • Strong written communication skills with the ability to clearly explain software functionality to non-technical users
  • Demonstrated ability to troubleshoot product issues and guide users through solutions
  • Experience using SaaS platforms and help desk tools
  • Strong organizational skills and ability to manage multiple customer issues simultaneously
  • Customer-first mindset and commitment to high-quality user experiences

Preferred Requirements:
  • Experience supporting EdTech or K-12 education technology platforms.
  • Familiarity with AI tools or generative AI applications.
  • Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
  • Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
  • Experience creating help center documentation or knowledge bases
  • Ability to reproduce bugs and clearly document technical issues

Benefits
  • Competitive base salary + performance incentives
  • Professional development opportunities

Apply