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Product Support Manager Jobs in Florida (NOW HIRING)

Experienced Product Support

Davie, FL · On-site

$94K - $143K/yr

... managers/IPT leaders in specific countries and customer/market segments. This support will include but is not limited to market analysis, research, data collection and product line maintenance. This ...

Experienced Product Support

Davie, FL · On-site

$94K - $143K/yr

... managers/IPT leaders in specific countries and customer/market segments. This support will include but is not limited to market analysis, research, data collection and product line maintenance. This ...

Product Support Specialist Bonita Springs, FL, USA, 34134 Employment Status: Full-time Posting ... Monitor and manage open warranty claims to ensure proper disposition, reimbursement, and processing ...

Customer Service - Manages difficult or emotional customer situations; Responds promptly to ... Supports everyone's efforts to succeed. * Oral Communication - Speaks clearly and persuasively in ...

CMS Product & Program Manager, L4B The Team The L4B Global Sales Enablement Team supports the L4B organization in the following areas: Training & Education, Resource Development, Sales Tools ...

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Showing results 1-20

Product Support Manager information

See Florida salary details

$29.5K

$68.8K

$122.6K

How much do product support manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for product support manager in Florida is $68,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $78,800.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Florida?

The most popular types of Product Support jobs in Florida are:

What job categories do people searching Product Support Manager jobs in Florida look for?

The top searched job categories for Product Support Manager jobs in Florida are:

What cities in Florida are hiring for Product Support Manager jobs?

Cities in Florida with the most Product Support Manager job openings:

Infographic showing various Product Support Manager job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $68,800 per year, or $33.1 per hour.

Experienced Product Support

Boeing

Davie, FL • On-site

$94K - $143K/yr

Full-time

Medical, Life, Retirement

Re-posted yesterday


Boeing rating

8.5

Company rating: 8.5 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

32nd of 545 rated manufacturers


Job description

Experienced Product Support

Company:

Boeing Distribution, Inc.

Boeing Global Services, Distribution Business, is looking for a dynamic Experienced Product Support in Davie, FL or Dallas, TX.

This position will assist major engine programs by providing support to program personnel in developing marketing or sales initiatives for a specific product line and providing support to Product Line managers/IPT leaders in specific countries and customer/market segments.

This support will include but is not limited to market analysis, research, data collection and product line maintenance. This position will assist the PLM in developing & expanding business opportunities throughout the worldwide customer marketplace to achieve LRBP targets and other product line/business objectives. This position will travel as needed to execute defined country and customer/market strategies.

Position Responsibilities:

  • Generate reports, analyze results and provide action plan suggestions in support of overall marketing strategies

  • Conduct product line sales & market research for PLM

  • Review actual sales data and provide supportable action plans relating to existing market strategies

  • Communicate with PLM, PM, CSR, and Planners to identify potential market opportunities

  • Work with PLM, PM, CSR, and Planners as well as the client to establish priorities & action plans

  • Execute various tasks (as assigned by PLM and PM) in accordance with instructions and specified completion times

  • Ensure resolution of day-to-day client and internal inquiries

  • Build and maintain strong customer relationships

Basic Qualifications (Required Skills/Experience):

  • 5+ or more years of related work experience

  • 2+ years' experience in Product, Sales, Program and/or P&L Management

  • Experience working directly with customers and/or suppliers

  • 2+ years' experience working for an engine OEM and/or MRO shop

  • Fluent in verbal and written English and Spanish

  • Ability and willingness to travel domestically & internationally up to 25% of the time

This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications (Desired Skills/Experience)2

  • Experience working with Defense/military programs/offices

  • Technical knowledge/experience such as A&P or equivalent certification or training

Credit Check: This position will require a credit check.

Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $94,000.00 - $143,000.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

Safety Sensitive:

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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About Boeing

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At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.

Industry

Aviation and aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US