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Remote Player Support Jobs in Florida (NOW HIRING)

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

... player support, community management, and datasets. About This Opportunity This is a talent pool ... Experience managing co-development, outsourcing, or remote teams is a plus. * Passion for games and ...

HelloTeam

Customer Support Specialist

Naples, FL · Remote

$17 - $22.75/hr

Team player, resourceful, flexible Preferred Skills: * Previous professional customer and/or ... This is a remote position and will require working from home.

HelloTeam

Customer Support Specialist

Naples, FL · On-site +1

$17.75 - $24/hr

Team player, resourceful, flexible Preferred Skills: * Previous professional customer and/or ... This is a remote position and will require working from home.

Nymbus, Inc.

Product Support Analyst

Jacksonville, FL · On-site +1

$60K - $65K/yr

We're excited to consider you a key player in this transformative chapter. Thank you for ... We are a remote first company with the exception of a few positions being onsite in our designated ...

Agent Integration

Remote Sales Associate

Hollywood, FL · On-site +1

$60K - $65K/yr

They think like entrepreneurs and are committed team players. Job Requirements: * Reach out to ... Provide attentive customer service and any necessary administrative support in response to members ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Florida

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What are the most commonly searched types of Player Support jobs in Florida? The most popular types of Player Support jobs in Florida are:
What are popular job titles related to Remote Player Support jobs in Florida? For Remote Player Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Player Support jobs in Florida look for? The top searched job categories for Remote Player Support jobs in Florida are:
What cities in Florida are hiring for Remote Player Support jobs? Cities in Florida with the most Remote Player Support job openings:
Remote Player Support jobs near you
Infographic showing various Remote Player Support job openings in Florida as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Games Producer- Talent Pool

Games Producer- Talent Pool

Side

Fort Lauderdale, FL • On-site, Remote

Contractor

Posted 15 days ago

Job description

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

About This Opportunity

This is a talent pool for experienced Video Game Producers who may be considered for future opportunities within our co-development projects. This is not an active job opening, but rather a repository for prospective candidates as we anticipate hiring needs based on upcoming projects. If you're interested in being considered for future producer roles, we encourage you to submit your application to stay connected.

How We Keep You Engaged

We maintain strong relationships with our talent pool by providing regular updates, industry insights, and information on upcoming opportunities. We will check in to confirm your availability and interest.

Our hiring teams carefully vet and select top candidates who best meet project needs, ensuring that you are matched with the right opportunity when it becomes available.

Next Steps

If you are passionate about contributing to cutting-edge projects and want to be considered for future co-development opportunities, we encourage you to apply to this listing. While there may not be an immediate opening, your application ensures that you will be part of our ongoing talent review for upcoming roles.

Key Responsibilities

  • Oversee game development pipelines, from pre-production to launch.
  • Work closely with design, art, and engineering teams to maintain project timelines and deliverables.
  • Identify and mitigate risks to keep production on track.
  • Facilitate communication between internal teams and external partners.
  • Manage budgets, resource allocation, and production schedules.
  • Drive sprint planning, task prioritization, and milestone reviews.
  • Ensure alignment between creative vision, technical feasibility, and business goals.
  • Track KPIs and project health metrics to optimize workflows and improve efficiency.

Requirements

Experience:

  • Experience in AAA, AA, or mobile game development as a Producer, Associate Producer, or similar role.
  • Strong project management skills, with experience using Agile, Scrum, or Kanban methodologies.
  • Proficiency with production tools like Jira, Confluence, Asana, or ShotGrid.
  • Ability to communicate effectively across disciplines and with external stakeholders.
  • Experience managing co-development, outsourcing, or remote teams is a plus.
  • Passion for games and a deep understanding of the game development lifecycle.

Note: Specific requirements may vary depending on project needs.

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