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Remote Player Support Jobs (NOW HIRING)

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and ... Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Keywords Studios

Social Support Specialist

Boston, MA · Remote

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and ... Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Keywords Studios

Social Support Specialist

Boston, MA · On-site +1

$38K - $45K/yr

The Social Support Specialist is responsible for delivering high-quality community management and ... Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote

Side

Games Producer- Talent Pool

$126K - $129K/yr

Experience managing co-development, outsourcing, or remote teams is a plus. * Passion for games and ... player support, community management, and datasets. Help us bring stories to the world! Join a ...

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

$118K - $120K/yr

Experience managing co-development, outsourcing, or remote teams is a plus. * Passion for games and ... player support, community management, and datasets. Help us bring stories to the world! Join a ...

Side

Games Producer- Talent Pool

Charleston, SC · On-site +1

$116K - $117K/yr

Experience managing co-development, outsourcing, or remote teams is a plus. * Passion for games and ... player support, community management, and datasets. Help us bring stories to the world! Join a ...

side

Games Producer- Talent Pool

Fort Lauderdale, FL · Remote

$126K - $129K/yr

Experience managing co-development, outsourcing, or remote teams is a plus. * Passion for games and ... player support, community management, and datasets. Help us bring stories to the world! Join a ...

ACI Infotech

MuleSoft Developer

$51.50 - $68.25/hr

C2C Remote 10+ Years Mulesoft Developer * Over all 9+ years of experience in the integration space ... Player Support, HR, IT and Sales & Supply Chain, and other business areas, troubleshooting ...

side

Games Producer- Talent Pool

Charleston, SC · Remote

$126K - $129K/yr

Experience managing co-development, outsourcing, or remote teams is a plus. * Passion for games and ... player support, community management, and datasets. Help us bring stories to the world! Join a ...

Voice 8 System

Non-Profit Support

Houston, TX · On-site +1

$17.25 - $23.25/hr

Position: Remote Non-Profit Support This position offers the chance to support a wide range of ... Flexible and a team player * Ability to provide excellent customer service * Call center experience ...

First Citizens Bank

Systems Engineer III

Raleigh, NC · Remote

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... TEAM PLAYER - Acts as a team player supporting peers, department management, and business unit ...

First Citizens Bank

Systems Engineer III

Raleigh, NC · Remote

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... TEAM PLAYER - Acts as a team player supporting peers, department management, and business unit ...

First Citizens Bank

Systems Engineer III

Carolina, RI · Remote

Overview This is a remote role that may only be hired in the following location(s): Arizona, North ... TEAM PLAYER - Acts as a team player supporting peers, department management, and business unit ...

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All Jobsremote JobsRemote Player Support Jobs

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

More about Remote Player Support jobs

What cities are hiring for Remote Player Support jobs?

Cities with the most Remote Player Support job openings:

What are the most commonly searched types of Player Support jobs?

The most popular types of Player Support jobs are:

What states have the most Remote Player Support jobs?

States with the most job openings for Remote Player Support jobs include:

What job categories do people searching Remote Player Support jobs look for?

The top searched job categories for Remote Player Support jobs are:

Remote Player Support jobs near you
Infographic showing various Remote Player Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Social Support Specialist

Keywords Studios

Boston, MA • Remote

$38K - $45K/yr

Full-time

Medical, Dental

Re-posted 8 days ago

Keywords Studios rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

9th of 78 rated media

Job description

Role Overview:

The Social Support Specialist is responsible for delivering high-quality community management and Player Support across multiple social media platforms, including Discord, X (Twitter), Facebook, and other digital communities. This role plays a critical part in maintaining a safe, respectful, and inclusive online environment while supporting positive community engagement and brand trust.

Key Responsibilities:

Act as a subject matter expert on all supported titles, maintaining a deep technical understanding of game mechanics to provide high-tier troubleshooting and guidance.

Actively engage with community members to encourage constructive dialogue and positive participation

Accurately assess user-generated content, distinguishing between sarcasm, humor, criticism, and genuine harassment or policy violations

Respond to community inquiries, concerns, and reports in a professional and empathetic manner

Identify emerging community trends, risks, or recurring issues and communicate insights to internal stakeholders

Support incident response and sensitive situations with sound judgment and discretion

Requirements and qualifications:

3+ years in high-tier community support or player support, specifically within the gaming industry.

Deep familiarity with Western gaming culture and social media nuances

Relevant knowledge of Discord server management and Steam community tools.

Proficiency in Zendesk and Sprout Social is a significant plus.

Native-level English proficiency with a deep, nuanced understanding of Western culture and social media etiquette.

Demonstrated ability to remain neutral and objective while handling sensitive or emotionally charged content

Attention to detail and consistency in decision-making

Ability to foster inclusive, respectful, and welcoming online spaces

Preferred Qualifications:

Knowledge of online harassment patterns, hate speech policies, and community governance best practices

Ability to work time zones or flexible schedules including weekends, if required.

Benefits:

Salary $38,000 - $45,000 yearly gross

Full-time schedule, plus employee benefits, including health and dental care, when eligible.

Employee Assistance Program.

Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, United States

Area of Work: Business Development, Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote

What Keywords Studios employees say

Workplace

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About Keywords Studios

Sourced by ZipRecruiter

Whatever the scale of your project, whatever the time frame, whatever your location: Keywords is here for you, bringing our network of 13,000+ people and 70+ studios together to deliver the unified solutions you need. We offer everything necessary to ensure your project achieves its full potential and that strategic opportunities are turned into long-term growth. The games industry is complex and fast-moving. Working with Keywords allows you to remain lean and agile, and to remain focused on creating the world’s most immersive playing experiences. Our network of studios brings best-in-class experience, expertise, technology and capacity across the full development, release and player-support lifecycle.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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