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Game Player Support Remote Jobs (NOW HIRING)

Side

Freelancer Korean Player Support Agent

Korean Player Support Agent Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world.

Pulse Games

Head of Customer Support

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Pulse Games

Head of Customer Support

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Pulse Games

Head of Customer Support

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Pulse Games

Head of Customer Support

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Pulse Games

Head of Customer Support

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Amber Studio

Customer Support Agent with English

$19.25 - $25.50/hr

Player Support Agent At Amber, we're always on the hunt for the most talented individuals in the ... Constantly keeping yourself updated in terms of game/features/design/procedural changes. * Be in ...

side

Games Producer- Talent Pool

Fort Lauderdale, FL · Remote

$126K - $129K/yr

... player support, community management, and datasets. About This Opportunity This is a talent pool ... Oversee game development pipelines, from pre-production to launch. * Work closely with design, art ...

Side

Games Producer- Talent Pool

Fort Lauderdale, FL · On-site +1

$118K - $120K/yr

... player support, community management, and datasets. About This Opportunity This is a talent pool ... Oversee game development pipelines, from pre-production to launch. * Work closely with design, art ...

side

Games Producer- Talent Pool

Charleston, SC · Remote

$126K - $129K/yr

... player support, community management, and datasets. About This Opportunity This is a talent pool ... Oversee game development pipelines, from pre-production to launch. * Work closely with design, art ...

Side

Games Producer- Talent Pool

$126K - $129K/yr

... player support, community management, and datasets. About This Opportunity This is a talent pool ... Oversee game development pipelines, from pre-production to launch. * Work closely with design, art ...

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All JobsGame Player Support Remote Jobs

Game Player Support Remote information

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How much do game player support remote jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for game player support remote in the United States is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.88 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a remote Game Player Support specialist?

As a remote Game Player Support specialist, your primary responsibilities include responding to player inquiries through email, chat, or ticketing systems, troubleshooting technical and account issues, and escalating complex problems to higher-level support teams as needed. You’ll also document player interactions, provide feedback to internal teams regarding recurring issues, and stay up-to-date on game updates and company policies. Collaboration with fellow support agents and community managers is common to ensure consistent and high-quality service. Your work helps create a positive gaming experience and builds lasting relationships with players in a dynamic, virtual environment.

What are the key skills and qualifications needed to thrive in the Game Player Support Remote position, and why are they important?

To thrive as a Game Player Support Remote, you need strong customer service abilities, excellent written and verbal communication, and a passion for gaming, typically supported by prior experience in technical support or customer care. Familiarity with ticketing systems, live chat platforms, and knowledge base tools, along with basic troubleshooting for gaming platforms, is often required. Outstanding problem-solving skills, patience, and the ability to work independently in a remote team environment make candidates stand out. These qualities are essential to ensure players receive prompt, accurate, and positive support experiences, fostering customer satisfaction and brand loyalty.

What is a Game Player Support Remote job?

A Game Player Support Remote job involves assisting players with in-game issues, troubleshooting technical problems, and responding to inquiries via chat, email, or tickets. Support agents help ensure a positive gaming experience by providing solutions, reporting bugs, and enforcing community guidelines. Strong communication skills, knowledge of the game, and customer service experience are often required. Since it's a remote role, agents work from home while staying connected with the support team and players online.

More about Game Player Support Remote jobs
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Game Player Support Remote jobs near you
Freelancer Korean Player Support Agent

Freelancer Korean Player Support Agent

Side

Remote

Other

Posted 4 days ago

Job description

Korean Player Support Agent

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues.

Responsibilities
  • Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
  • To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
  • Identifying correcting and advising on technical issues in the customer's computer, mobile app, and/or video game console.
  • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
  • Escalating real-time issues to client/supervisor.
  • Translate Korean to English and vice versa.
  • Report and minutes writing in Korean and/or English

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