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Director Game Player Support Jobs (NOW HIRING)

TT UKoffer

Customer Service/Player Support

$17.50 - $22.25/hr

Direct gaming, player support, online platform or KYC experience is preferred. * Strong written and spoken English. * Good problem-solving and critical-thinking skills. * Patient and empathetic when ...

Aristocrat

Player Support Representative

Tulsa, OK · On-site

$18 - $24.70/hr

Player Support Representative At Aristocrat, our mission is to bring happiness to life through the ... If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for ...

TransPerfect

Player Support Agent (German) - Remote

TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation ...

TransPerfect

OVERVIEW Great player support is part of what keeps games alive. As a Player Support Agent, you are often the fi rst person a player reaches when something goes wrong. Whether they are locked out of ...

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Director Game Player Support information

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$49K

$95K

$165.5K

How much do director game player support jobs pay per year?

As of Sep 12, 2026, the average yearly pay for director game player support in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Game Player Support vs Customer Support Manager?

AspectDirector Game Player SupportCustomer Support Manager
CredentialsExperience in gaming industry, leadership skillsCustomer service experience, management skills
Work EnvironmentGaming companies, online platformsVarious industries, call centers, online services
Industry UsagePrimarily in gaming and entertainmentBroad, across multiple sectors
Search IntentUnderstanding leadership roles in gaming supportManaging customer support teams

The main difference is that the Director Game Player Support oversees strategic support operations specifically within the gaming industry, focusing on player experience and team leadership. In contrast, a Customer Support Manager manages customer service teams across various industries, emphasizing day-to-day support and customer satisfaction. Both roles require leadership and communication skills but differ in industry focus and scope.

What cities are hiring for Director Game Player Support jobs?

Cities with the most Director Game Player Support job openings:

What are the most commonly searched types of Game Player Support jobs?

The most popular types of Game Player Support jobs are:

What states have the most Director Game Player Support jobs?

States with the most job openings for Director Game Player Support jobs include:

What are popular job titles related to Director Game Player Support jobs?

For Director Game Player Support jobs, the most frequently searched job titles are:

Director Game Player Support jobs near you

Customer Service/Player Support

Remote

TT UKoffer
See more jobs at TT UKofferexternal

$17.50 - $22.25/hr

Other

PTO

Posted 7 days ago

Job description

Customer Service/Player Support

We are looking for English-speaking Customer Service professionals to provide player support for an international online gaming platform.

The successful candidate will respond to player enquiries, resolve account and gameplay issues, provide product guidance and maintain a high standard of customer service across online support channels.

Key responsibilities include:

  • Respond promptly and professionally to player enquiries.
  • Provide accurate information regarding game features, gameplay, promotions and platform rules.
  • Assist users with account, payment, verification and technical issues.
  • Troubleshoot common gameplay difficulties and escalate complex cases when necessary.
  • Handle player complaints with patience, empathy and professionalism.
  • Document customer interactions accurately using the designated support system.
  • Coordinate with technical, development and quality-assurance teams to resolve recurring issues.
  • Monitor player feedback and identify common problems or service trends.
  • Maintain up-to-date knowledge of product changes, promotions and platform updates.
  • Support the continuous improvement of customer-service processes and resources.

Candidate requirements include:

  • Previous customer service, chat support, email support or technical support experience.
  • Direct gaming, player support, online platform or KYC experience is preferred.
  • Strong written and spoken English.
  • Good problem-solving and critical-thinking skills.
  • Patient and empathetic when handling complaints or frustrated customers.
  • Comfortable using ticketing, CRM or online customer-support tools.
  • Able to work independently in a remote environment.
  • Willing to work rotating shifts, including midnight shifts, weekends and public holidays.
  • Interest in online gaming and awareness of gaming culture is an advantage.
  • Comfortable working under an Independent Contractor agreement.

Compensation and schedule details include:

  • Monthly package of up to PHP 30,000, depending on experience and performance.
  • PHP 500 allowance for each eligible midnight shift.
  • The first month will normally be scheduled on the day shift for onboarding and training.
  • Rotating shifts will begin from the second month.
  • Five working days per week, based on the assigned roster.

This is an Independent Contractor engagement and does not include standard employee benefits or paid leave.

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