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Director Game Player Support Jobs (NOW HIRING)

Aristocrat

Player Support Representative

Tulsa, OK · On-site

$18 - $24.70/hr

Player Support Representative At Aristocrat, our mission is to bring happiness to life through the ... If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for ...

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Director Game Player Support information

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How much do director game player support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director game player support in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Game Player Support vs Customer Support Manager?

AspectDirector Game Player SupportCustomer Support Manager
CredentialsExperience in gaming industry, leadership skillsCustomer service experience, management skills
Work EnvironmentGaming companies, online platformsVarious industries, call centers, online services
Industry UsagePrimarily in gaming and entertainmentBroad, across multiple sectors
Search IntentUnderstanding leadership roles in gaming supportManaging customer support teams

The main difference is that the Director Game Player Support oversees strategic support operations specifically within the gaming industry, focusing on player experience and team leadership. In contrast, a Customer Support Manager manages customer service teams across various industries, emphasizing day-to-day support and customer satisfaction. Both roles require leadership and communication skills but differ in industry focus and scope.

What cities are hiring for Director Game Player Support jobs?

Cities with the most Director Game Player Support job openings:

What are the most commonly searched types of Game Player Support jobs?

The most popular types of Game Player Support jobs are:

What states have the most Director Game Player Support jobs?

States with the most job openings for Director Game Player Support jobs include:

Director Game Player Support jobs near you

Player Support Representative

Aristocrat

Tulsa, OK • On-site

$18 - $24.70/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Player Support Representative

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

This position will be from 3 pm to midnight, Monday through Friday.

What You'll Do
  • Provide accurate information and support regarding customer accounts, products, and services
  • Troubleshoot technical issues across computers, tablets, and mobile devices
  • Handle live chat, email communications, inbound calls, as well as occasional outbound calls
  • Communicate promotional offers and updates to VIP customers
  • Identify, advance, and provide feedback on service issues or customer concerns
  • Maintain strict customer confidentiality and data security standards
  • Uphold what we value and remain current on internal processes and protocols
  • Meet daily performance targets (approximately 70 customer contacts across channels)
  • Adhere to SLAs, including responding to chats and calls within 45 seconds
What We're Looking For
  • 0-2 years of customer support or call center experience preferred
  • Be at least 21 years of age
  • High school graduate or equivalent experience required; some college coursework preferred
  • Strong problem-solving skills with the ability to think critically and resolve issues efficiently
  • Excellent written and verbal communication skills
  • Strong interpersonal skills with a customer-first approach
  • Comfortable being camera-ready while working
  • Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred
  • Experience troubleshooting computers, smartphones, and tablets
  • Diligent with strong grammar, typing, and data entry accuracy
  • Ability to work independently with good judgment and discretion
  • Highly organized with strong time management skills
  • Capacity to excel in a dynamic, high-demand setting
  • Previous technical support experience is a plus

Pay Range: $18.00 - $24.70 per hour

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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