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Director Game Player Support Jobs (NOW HIRING)

Spectrum High School

Game Worker

Elk River, MN · On-site

$17.50/hr

Athletic Director / Game Manager Employment Type: Part-Time / Seasonal (Per Game Basis) Position ... This position supports the success of Spectrum Athletics by assisting with game-day operations and ...

Spectrum High School

Game Worker

Elk River, MN · On-site

$17.50/hr

Athletic Director / Game Manager Employment Type: Part-Time / Seasonal (Per Game Basis) Position ... This position supports the success of Spectrum Athletics by assisting with game-day operations and ...

Sony Pictures

Art Director - Game Shows

Culver City, CA

$117K - $153K/yr

Art Director Game Show Group The Art Director is a key creative leader responsible for shaping ... Support the Executive Creative Director in defining and maintaining the brand expression and visual ...

Sony Pictures

Art Director - Game Shows

Culver City, CA · On-site

$117K - $153K/yr

Art Director Game Show Group The Art Director is a key creative leader responsible for shaping ... Support the Executive Creative Director in defining and maintaining the brand expression and visual ...

Globalstep

QA Game Tester

Dallas, TX · On-site

GlobalStep is a recognized brand in the gaming space and partners with the world's leading game ... These services include design, development, quality assurance, localization, player support and ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

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Director Game Player Support information

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$49K

$95K

$165.5K

How much do director game player support jobs pay per year?

As of Jul 13, 2026, the average yearly pay for director game player support in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Game Player Support vs Customer Support Manager?

AspectDirector Game Player SupportCustomer Support Manager
CredentialsExperience in gaming industry, leadership skillsCustomer service experience, management skills
Work EnvironmentGaming companies, online platformsVarious industries, call centers, online services
Industry UsagePrimarily in gaming and entertainmentBroad, across multiple sectors
Search IntentUnderstanding leadership roles in gaming supportManaging customer support teams

The main difference is that the Director Game Player Support oversees strategic support operations specifically within the gaming industry, focusing on player experience and team leadership. In contrast, a Customer Support Manager manages customer service teams across various industries, emphasizing day-to-day support and customer satisfaction. Both roles require leadership and communication skills but differ in industry focus and scope.

How does a Director of Game Player Support typically collaborate with other departments to enhance the player experience?

A Director of Game Player Support frequently works cross-functionally with development, community management, and product teams to address player feedback and troubleshoot recurring issues. They lead efforts to streamline communication between support agents and game developers, ensuring that player concerns inform future updates and features. This collaboration often includes regular meetings, data sharing, and developing joint initiatives to improve overall game satisfaction and retention. Building strong relationships across departments is essential for proactively resolving issues and delivering a seamless player experience.

What does a Director of Game Player Support do?

A Director of Game Player Support oversees the teams responsible for assisting players with issues, feedback, and inquiries related to a video game or gaming platform. They develop and implement strategies to improve player satisfaction, manage escalations, and ensure timely resolution of support tickets. This role often involves collaborating with other departments, analyzing support data to identify trends, and driving initiatives to enhance the overall player experience. Additionally, they set performance goals for support teams and ensure compliance with company policies and industry standards.

What are the key skills and qualifications needed to thrive as a Director of Game Player Support, and why are they important?

To thrive as a Director of Game Player Support, you need extensive experience in customer service leadership, in-depth knowledge of gaming communities, and a relevant degree, often in business or communications. Familiarity with customer relationship management (CRM) platforms, support ticketing systems, and analytics tools is typically required, along with certifications like ITIL or similar. Outstanding communication, strategic thinking, and team management skills help you motivate teams and resolve complex player issues. These competencies are crucial for delivering exceptional player experiences, maintaining brand loyalty, and ensuring efficient support operations in a fast-paced gaming environment.
What cities are hiring for Director Game Player Support jobs? Cities with the most Director Game Player Support job openings:
What are the most commonly searched types of Game Player Support jobs? The most popular types of Game Player Support jobs are:
What states have the most Director Game Player Support jobs? States with the most job openings for Director Game Player Support jobs include:
Director Game Player Support jobs near you
Director, Game Presentation

Director, Game Presentation

Los Angeles Rams

Los Angeles, CA • On-site

$120K - $140K/yr

Full-time

Re-posted 24 days ago

Job description

Director, Game Presentation
The Director of Game Presentation leads the strategic vision and execution of all in-stadium entertainment, fan engagement, and live event production initiatives. This role oversees the development and delivery of immersive game-day experiences that strengthen brand identity, elevate fan satisfaction, and maximize sponsor integration opportunities across large-scale live entertainment at SoFi Stadium.
The position is responsible for end-to-end production leadership, including scripting, creative storytelling, show flow management, technology integration, vendor oversight, talent coordination, operational planning, and execution of live game presentation elements across stadium platforms, LED/Infinity Screen systems, and entertainment.
Key Responsibilities
Strategic Leadership & Creative Direction
  • Develop and create comprehensive game presentation strategies and execution of live shows designed to elevate fan engagement, entertainment value, sponsor integrations, and organizational brand storytelling.
  • Lead annual production planning, innovation initiatives and emerging technology integration (AR, immersive video, interactive activations, and advanced LED/IPTV environments).
  • Establish KPIs and operational benchmarks to measure success across fan experience, production quality, sponsorship integration, and entertainment impact.

Live Event Production & Game Day Operations
  • Lead end-to-end execution of live game presentation including scripting, show flow, timing, programming, rehearsals, and situational entertainment strategy.
  • Manage comprehensive game-day scripts utilizing show-calling platforms (ShoFlo) and direct live coordination across production teams including replay, graphics, audio, social integration, talent operations, and control room workflows.
  • Oversee production planning meetings, technical walkthroughs, and live execution elements such as stage logistics, celebrity integrations and in-game/halftime entertainment.

Creative Content & Entertainment Production
  • Provide executive oversight for the creation and production of in-game content, storytelling features, interactive content, etc., to drive crowd energy and emotional connection in partnership with live music and performers.
  • Collaborate with music producers, creative vendors, and entertainment partners to develop custom edits, thematic audio strategies, and integrated live entertainment experiences.
  • Collaborate with on-camera talent to develop scripted segments (pregame, in-game, and halftime), provide game storylines and thematic direction, and ensure alignment with key organizational messaging and interactive sponsored features.

Sponsorship & Partner Integration
  • Lead strategic execution of sponsor activations and branded entertainment integrations across stadium programming utilizing interactive technologies, social integrations, AR experiences, and premium branded content.
  • Manage sponsored asset workflows, inventory tracking, quality control, and fulfillment processes for all in-stadium partner deliverables.
  • Partner with corporate partnerships to develop new monetizable presentation assets and experiential opportunities.

Technology & Vendor Management
  • Direct integration and operational execution of LED systems, AR platforms, social engagement platforms, replay systems, and immersive entertainment.
  • Lead production planning with stadium operations, engineering teams, and technical crews to oversee testing, implementation, quality assurance, and operational readiness of all game-day systems.
  • Manage relationships with external vendors, technology partners, production agencies, and entertainment providers.

Team Leadership & Operations
  • Lead and develop game presentation staff, contractors, vendors, freelancers, and live event personnel to optimize consistency of workflows and production standards.
  • Oversee production schedules, content organization systems, asset management platforms, and post-event archival processes.
  • Partner closely with senior leadership to oversee departmental budgets, operational planning, cross-functional initiatives, vendor management, resource allocation, and day-to-day organizational operations while supporting strategic decision-making and long-term business objectives.

Qualifications
  • 10+ years of progressive leadership experience in live sports entertainment, game presentation, broadcast production, or live event operations.
  • Proven expertise leading large-scale live productions within professional sports, entertainment venues, or broadcast environments.
  • Advanced understanding of live show execution, scripting, control room operations, and in-stadium entertainment systems.
  • Strong leadership experience managing cross-functional teams, vendors, creative partners, and production personnel.
  • Demonstrated success in fan engagement strategy, sponsorship integration, and live entertainment innovation.
  • Experience with game presentation systems and platforms including ShoFlo, Ross Xpression, AR technologies, Tagboard, and live replay systems.
  • Exceptional organizational, communication, and project management skills in high-pressure live event environments.

Preferred Qualifications
  • NFL, collegiate athletics, or major live entertainment industry experience.
  • Experience managing large-scale LED environments and immersive stadium technologies.
  • Background in creative storytelling, brand entertainment, or fan experience strategy.
  • Familiarity with production collaboration tools including Asana, Frame.io, and Adobe Creative Suite.

Work Environment
  • The Los Angeles Rams is a professional, fast-paced business environment which requires 4 days in office per week (Monday - Thursday). In-office days will fluctuate in-season based on home game scheduling.
  • Housing within 45 miles of Woodland Hills, CA is preferred and reliable transportation is required for periodic local travel (work-related mileage will be reimbursed).
  • Ability to work irregular hours, including Rams Home Games, special events, nights, weekends and holidays.

Core Competencies
  • Executive Leadership, Team Development, Cross-Functional Collaboration, and Operational Planning.
  • Live Event Production, Creative Direction, Entertainment Programming, Fan Engagement Strategy, and Technology Integration.
  • Sponsorship Activation, Vendor Management, and Brand Storytelling.

Salary Range: $120,000 - $140,000/year + annual discretionary bonus.
The Los Angeles Rams are proud to be an Equal Opportunity Employer.
We strive to create a sense of belonging for all employees by fostering a culture of respect and inclusion, empowering everyone to be their true selves.
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Pay Range: $120,000 - $140,000 per year

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