Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Los Angeles, CA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Los Angeles, CA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Atlanta, GA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Atlanta, GA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
New York, NY · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
New York, NY · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Head of Customer Support
Seattle, WA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
Quick apply
Head of Customer Support
Seattle, WA · On-site
Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...
GlobalStep is a recognized brand in the gaming space and partners with the world's leading game ... These services include design, development, quality assurance, localization, player support and ...
GlobalStep is a recognized brand in the gaming space and partners with the world's leading game ... These services include design, development, quality assurance, localization, player support and ...
The Senior Director, Game Design & Bid Management is responsible for the strategic leadership ... Support Design Directors and Leads in resolving complex design challenges and maintaining delivery ...
Director of Strategic Engagement
Austin, TX · On-site
Games (needs to have sold and support game developers - preferably AA and AAA, knowledge of game outsourcing services, art/audio/QA/player support/player experience) Skill sets: experienced ...
Director of Strategic Engagement
Austin, TX · On-site
Games (needs to have sold and support game developers - preferably AA and AAA, knowledge of game outsourcing services, art/audio/QA/player support/player experience) Skill sets: experienced ...
Batboy
Washington, DC · On-site
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Batboy
Washington, DC · On-site
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Batboy
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Quick apply
Batboy
$17.50/hr
Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...
Senior Manager, Game Production - League of Legends, Champions & Cosmetics
Los Angeles, CA · On-site
You will report to the Director, Game Production. Responsibilities: * Lead production across ... Whether you're working directly on a new player-facing experience or you're supporting the company ...
Senior Manager, Game Production - League of Legends, Champions & Cosmetics
Los Angeles, CA · On-site
You will report to the Director, Game Production. Responsibilities: * Lead production across ... Whether you're working directly on a new player-facing experience or you're supporting the company ...
Senior Games Tester
Dallas, TX · On-site
... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...
Senior Games Tester
Dallas, TX · On-site
... game studios and innovative brands, bringing compelling and high impact digital experiences to life ... These services include design, development, quality assurance, localization, player support and ...
Senior Manager, Game Production - League of Legends, Champions & Cosmetics
Los Angeles, CA · On-site
You will report to the Director, Game Production. Responsibilities: * Lead production across ... Whether you're working directly on a new player-facing experience or you're supporting the company ...
Senior Manager, Game Production - League of Legends, Champions & Cosmetics
Los Angeles, CA · On-site
You will report to the Director, Game Production. Responsibilities: * Lead production across ... Whether you're working directly on a new player-facing experience or you're supporting the company ...
You will report to the Director, Game Production. Responsibilities: * Lead production across ... Whether you're working directly on a new player-facing experience or you're supporting the company ...
You will report to the Director, Game Production. Responsibilities: * Lead production across ... Whether you're working directly on a new player-facing experience or you're supporting the company ...
HOST-EXEC/PLAYER DEVELOPMENT
Mount Pocono, PA · On-site
$14 - $18.75/hr
Manages all other duties as assigned by the Director of Player Development - Table Games. * Interacts with Casino Marketing Representatives to issue complimentary items based upon specific casino ...
HOST-EXEC/PLAYER DEVELOPMENT
Mount Pocono, PA · On-site
$14 - $18.75/hr
Manages all other duties as assigned by the Director of Player Development - Table Games. * Interacts with Casino Marketing Representatives to issue complimentary items based upon specific casino ...
HOST-EXEC/PLAYER DEVELOPMENT
$14 - $18.75/hr
Manages all other duties as assigned by the Director of Player Development - Table Games. * Interacts with Casino Marketing Representatives to issue complimentary items based upon specific casino ...
HOST-EXEC/PLAYER DEVELOPMENT
$14 - $18.75/hr
Manages all other duties as assigned by the Director of Player Development - Table Games. * Interacts with Casino Marketing Representatives to issue complimentary items based upon specific casino ...
Associate Producer I
El Segundo, CA · Remote
$70K - $83K/yr
... games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're ...
Quick apply
Associate Producer I
El Segundo, CA · Remote
$70K - $83K/yr
... games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're ...
Director Game Player Support information
See salary details
$49K - $59.6K
12% of jobs
$64.9K is the 25th percentile. Wages below this are outliers.
$59.6K - $70.2K
27% of jobs
$70.2K - $80.8K
1% of jobs
The median wage is $86.3K / yr.
$80.8K - $91.4K
20% of jobs
$101K is the 75th percentile. Wages above this are outliers.
$91.4K - $102K
17% of jobs
$102K - $112.5K
5% of jobs
$112.5K - $123.1K
5% of jobs
$123.1K - $133.7K
2% of jobs
$133.7K - $144.3K
1% of jobs
$144.3K - $154.9K
4% of jobs
$154.9K - $165.5K
5% of jobs
$49K
$95K
$165.5K
How much do director game player support jobs pay per year?
As of Jul 13, 2026, the average yearly pay for director game player support in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.
What is the difference between Director Game Player Support vs Customer Support Manager?
| Aspect | Director Game Player Support | Customer Support Manager |
|---|---|---|
| Credentials | Experience in gaming industry, leadership skills | Customer service experience, management skills |
| Work Environment | Gaming companies, online platforms | Various industries, call centers, online services |
| Industry Usage | Primarily in gaming and entertainment | Broad, across multiple sectors |
| Search Intent | Understanding leadership roles in gaming support | Managing customer support teams |
The main difference is that the Director Game Player Support oversees strategic support operations specifically within the gaming industry, focusing on player experience and team leadership. In contrast, a Customer Support Manager manages customer service teams across various industries, emphasizing day-to-day support and customer satisfaction. Both roles require leadership and communication skills but differ in industry focus and scope.
How does a Director of Game Player Support typically collaborate with other departments to enhance the player experience?
A Director of Game Player Support frequently works cross-functionally with development, community management, and product teams to address player feedback and troubleshoot recurring issues. They lead efforts to streamline communication between support agents and game developers, ensuring that player concerns inform future updates and features. This collaboration often includes regular meetings, data sharing, and developing joint initiatives to improve overall game satisfaction and retention. Building strong relationships across departments is essential for proactively resolving issues and delivering a seamless player experience.
What does a Director of Game Player Support do?
A Director of Game Player Support oversees the teams responsible for assisting players with issues, feedback, and inquiries related to a video game or gaming platform. They develop and implement strategies to improve player satisfaction, manage escalations, and ensure timely resolution of support tickets. This role often involves collaborating with other departments, analyzing support data to identify trends, and driving initiatives to enhance the overall player experience. Additionally, they set performance goals for support teams and ensure compliance with company policies and industry standards.
What are the key skills and qualifications needed to thrive as a Director of Game Player Support, and why are they important?
To thrive as a Director of Game Player Support, you need extensive experience in customer service leadership, in-depth knowledge of gaming communities, and a relevant degree, often in business or communications. Familiarity with customer relationship management (CRM) platforms, support ticketing systems, and analytics tools is typically required, along with certifications like ITIL or similar. Outstanding communication, strategic thinking, and team management skills help you motivate teams and resolve complex player issues. These competencies are crucial for delivering exceptional player experiences, maintaining brand loyalty, and ensuring efficient support operations in a fast-paced gaming environment.
What cities are hiring for Director Game Player Support jobs? Cities with the most Director Game Player Support job openings:
What are the most commonly searched types of Game Player Support jobs? The most popular types of Game Player Support jobs are:
What states have the most Director Game Player Support jobs? States with the most job openings for Director Game Player Support jobs include:
Full-time
Re-posted 13 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player's voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support toolsÂ
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United StatesÂ
We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/