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Director Game Player Support Jobs (NOW HIRING)

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

For nearly 30 years, Firaxis Games has built the strategy games players don't just play; they ... The Director of UX/UI will deliver world class experiences for our players, while also improving ...

For nearly 30 years, Firaxis Games has built the strategy games players don't just play; they ... The Director of UX/UI will deliver world class experiences for our players, while also improving ...

About The Role SIDE is looking for Senior Player Support Specialists to support the highest complexity player cases within a confidential gaming support programme. This role is designed for ...

For nearly 30 years, Firaxis Games has built the strategy games players don't just play; they ... The Director of UX/UI will deliver world class experiences for our players, while also improving ...

For nearly 30 years, Firaxis Games has built the strategy games players don't just play; they ... The Director of UX/UI will deliver world class experiences for our players, while also improving ...

Showing results 41-60

Director Game Player Support information

See salary details

$49K

$95K

$165.5K

How much do director game player support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for director game player support in the United States is $95,021.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Game Player Support vs Customer Support Manager?

AspectDirector Game Player SupportCustomer Support Manager
CredentialsExperience in gaming industry, leadership skillsCustomer service experience, management skills
Work EnvironmentGaming companies, online platformsVarious industries, call centers, online services
Industry UsagePrimarily in gaming and entertainmentBroad, across multiple sectors
Search IntentUnderstanding leadership roles in gaming supportManaging customer support teams

The main difference is that the Director Game Player Support oversees strategic support operations specifically within the gaming industry, focusing on player experience and team leadership. In contrast, a Customer Support Manager manages customer service teams across various industries, emphasizing day-to-day support and customer satisfaction. Both roles require leadership and communication skills but differ in industry focus and scope.

What cities are hiring for Director Game Player Support jobs?

Cities with the most Director Game Player Support job openings:

What are the most commonly searched types of Game Player Support jobs?

The most popular types of Game Player Support jobs are:

What states have the most Director Game Player Support jobs?

States with the most job openings for Director Game Player Support jobs include:

Head of Customer Support

Pulse Games

Los Angeles, CA • On-site

Full-time

Re-posted 24 days ago


Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/