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Freelance Game Player Support Jobs (NOW HIRING)

Globalstep

QA Game Tester

Dallas, TX · On-site

GlobalStep is a recognized brand in the gaming space and partners with the world's leading game ... These services include design, development, quality assurance, localization, player support and ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Washington Nationals

Batboy

Washington, DC · On-site

$17.50/hr

Collect equipment and ensure the dugout is organized after the game. Player Support: * Be attentive to players' needs and assist them with any requests within the scope of the role. * Maintain a ...

Pulse Games

Head of Customer Support

Seattle, WA

Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

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How much do freelance game player support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for freelance game player support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.
What cities are hiring for Freelance Game Player Support jobs? Cities with the most Freelance Game Player Support job openings:
What are the most commonly searched types of Game Player Support jobs? The most popular types of Game Player Support jobs are:
What states have the most Freelance Game Player Support jobs? States with the most job openings for Freelance Game Player Support jobs include:
What job categories do people searching Freelance Game Player Support jobs look for? The top searched job categories for Freelance Game Player Support jobs are:
Freelance Game Player Support jobs near you
Infographic showing various Freelance Game Player Support job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 25% Full Time, 47% Part Time, 2% Temporary, 24% Contract, and 1% Summer. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.
Player Support Producer

Player Support Producer

AgreeYa Solutions

Mercer Island, WA • On-site

Other

Posted 11 days ago

Job description

Role : Player Support Producer

Location : Mercer Island, WA / Los Angeles ,CA

Work Mode: Hybrid

Duration: 12 Month

Objective:
As a Player Support Producer, you will be the bridge between Player Support (PS) and client, ensuring that player experiences are seamless, effective, and impactful. By acting as the voice of the player, you'll collaborate with cross-functional teams across Operations, Product, Technology, and Publishing to shape product design, manage projects, and resolve live incidents. Your role is pivotal in driving PS initiatives, optimizing processes, and ensuring our products deliver the best player experiences.
Responsibilities
Represent Player Support (PS) to internal teams, acting as a trusted consultant on the player impact of their work based on historical data and expertise.
Participate in early product design discussions to anticipate and mitigate player pain points, driving improvements in schedules, costs, and outcomes.
Proactively collaborate with Product Operations and PS Initiative teams to identify optimization opportunities, resolve inefficiencies, and enhance product and team outcomes.
Act as the product owner for key focus areas, setting priorities and strategic objectives for projects.
Manage projects, allocate resources, and oversee scope changes to ensure timely delivery of objectives.
Escalate live incidents or degraded services to appropriate teams and coordinate the resolution process.
Serve as the subject matter expert for assigned projects or initiatives, ensuring alignment with PS goals and providing strategic input on tools and resources.
Provide data analysis and reporting to Product teams and PS initiatives to inform decisions and improvements.
Required Qualifications Education:
Bachelor's degree or equivalent work experience (technical, business, or social sciences background is a plus).
Experience:
Minimum 5 years of professional experience.
Strong background in the Player Support space.
3+ years in a Project Management, Product Management, or Production role.
Experience working with engineering teams directly.
Proven track record of shipping or managing customer service for multiple games/software products, ideally in a gaming environment.
Skills and Certifications:
Agile and project/product management certifications are a plus (e.g., CSPO, CSM, PMP).
Technical product management certifications are desired.
Experience working in Agile teams and frameworks.
Familiarity with supporting game teams or managing agent operations.
Key Competencies
Strong problem-solving skills with the ability to analyze player-impacting issues and propose data-driven solutions.
Exceptional communication and stakeholder management skills to build trust and alignment across teams.
Passion for player experience and deep understanding of its significance in product development.
Ability to work independently and as part of cross-functional teams in a fast-paced environment

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