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Game Customer Support Jobs (NOW HIRING)

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

... their game. We're backed by top investors, trusted by leading clubs, and scaling fast - and we're ... As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ...

Playbypoint

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get ... Apply now and let's change the game together.

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Manhattan, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

New York, NY · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

NCSOFT

Customer Support Lead

Irvine, CA · On-site

Customer Support Lead Location: Irvine, CA (On-site) | Type: Full-Time ROLE OVERVIEW We are seeking ... You are a seasoned CS professional who has operated in live-service gaming environments ...

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Game Customer Support information

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$12

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How much do game customer support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for game customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a game customer support?

A Game Customer Support job involves assisting players with issues related to a game, such as technical problems, account inquiries, or gameplay questions. Support agents communicate through various channels like chat, email, or phone to resolve concerns promptly. They also gather feedback, report bugs, and ensure a positive player experience. Strong communication skills, patience, and knowledge of the game are essential for success in this role.

What are the typical daily responsibilities of a game customer support?

As a Game Customer Support representative, your daily tasks usually include responding to player inquiries via chat, email, or forums, troubleshooting technical issues, and escalating more complex problems to specialized teams. You may also document player feedback, update support resources, and assist with account or payment issues. Collaboration with other departments, such as development or community management, is common to ensure accurate solutions and continuous improvement of the gaming experience. This role often involves a blend of routine support tasks and dynamic problem-solving, making every day unique.

What are the key skills and qualifications needed to thrive in game customer support?

To thrive as a Game Customer Support professional, you need strong problem-solving abilities, excellent verbal and written communication skills, and a solid understanding of gaming platforms. Familiarity with customer service software (such as Zendesk or Freshdesk), ticketing systems, and knowledge base tools is often required. Patience, teamwork, and a passion for gaming help candidates excel in interacting with both customers and colleagues. These skills ensure prompt, effective assistance and contribute to a positive gaming experience for users.

More about Game Customer Support jobs

What states have the most Game Customer Support jobs?

States with the most job openings for Game Customer Support jobs include:

What are popular job titles related to Game Customer Support jobs?

For Game Customer Support jobs, the most frequently searched job titles are:

Game Customer Support jobs near you
Infographic showing various Game Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Remote Customer Support - Ticket Support - Gaming

Remote

ModSquad
Software Development • 201 - 500 employees
Learn more about ModSquadexternal

Other

Posted 8 days ago

Job description

Join Our Crew as a Ticket Customer Support Mod

Are you a gamer passionate about delivering exceptional customer service to other gamers? Are you eager to network with talented professionals on one of the most well-known gaming brands? We're seeking dedicated, customer-focused individuals to join our dynamic talent network of Ticket Customer Support Mods!

Project Hours (All Times Pacific):

  • 4:00 AM - 7:00 PM PT (Monday - Sunday)
  • 9:30 AM - 1:00 PM PT REQUIRED

Please note: Times are subject to change based on specific client needs.

Commitment:

  • Self-schedule 20 hours per week. 7 of those 20 hours must be self scheduled on weekends (Saturday and/or Sunday) within the required time slot.

What We Are Looking For:

  • A person with a great personality and team player attitude
  • Comes to work ready to go and fully committed to surpassing expectations
  • Has a knack for solving problems quickly and efficiently
  • Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
  • Customer-friendly demeanor with a flexible attitude
  • Reliable, trustworthy, and dependable
  • Experience with high volume customer service
  • Experience and fluency in English writing
  • Advanced typing skills - minimum 40 wpm
  • Experience with web-based research
  • Experience working with company escalation policy

Workspace Requirements

To be considered for this opportunity, you must have:

  • A dedicated desktop or laptop computer running Windows 11 or later
  • At least 16 GB of RAM
  • One of the following processors or newer:
    • Intel: 13th Gen Intel Core or Intel Core Ultra
    • AMD: Ryzen 7000 Series or Ryzen 8000 Series
  • Dual monitors
  • A reliable, high-speed internet connection with a minimum download speed of 40 Mbps
  • A high-quality headset with a noise-canceling microphone
  • A quiet, distraction-free workspace suitable for handling customer calls
  • Willingness to install required ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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