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Game Customer Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Las Vegas, NV

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Los Angeles, CA

Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

OTK Media

Customer Support Representative

$16.50 - $22.25/hr

Customer Support Representative Starforge Systems is looking for a Customer Support Representative ... While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · On-site

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

OTK Network

Customer Support Representative

Austin, TX · Remote

$18.50 - $19.50/hr

While this is not primarily a technical support position, Starforge sells enthusiast gaming PCs and ... Respond to customer inquiries regarding orders, shipping, billing, returns, exchanges, and account ...

Peak Support LLC

Tier 1 Customer Support - Trailguide

$17.50 - $22.25/hr

As a Customer Support Representative for an innovative, All-American electric vehicle startup , you ... We don't do this with ping pong tables or video games. We do it by creating a positive, encouraging ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...

Fanatics

Customer Support Associate

Manhattan, NY · On-site

$20 - $25/hr

... Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans ... Customer Support Associates act as a liaison between Fanatics Collectibles, Inc. and our Collectors ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active ... The Opportunity As a Customer Support Specialist, you will be the first point of contact for ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active ... The Opportunity As a Customer Support Specialist, you will be the first point of contact for ...

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All JobsGame Customer Support Jobs

Game Customer Support information

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How much do game customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for game customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a game customer support?

A Game Customer Support job involves assisting players with issues related to a game, such as technical problems, account inquiries, or gameplay questions. Support agents communicate through various channels like chat, email, or phone to resolve concerns promptly. They also gather feedback, report bugs, and ensure a positive player experience. Strong communication skills, patience, and knowledge of the game are essential for success in this role.

What are the typical daily responsibilities of a game customer support?

As a Game Customer Support representative, your daily tasks usually include responding to player inquiries via chat, email, or forums, troubleshooting technical issues, and escalating more complex problems to specialized teams. You may also document player feedback, update support resources, and assist with account or payment issues. Collaboration with other departments, such as development or community management, is common to ensure accurate solutions and continuous improvement of the gaming experience. This role often involves a blend of routine support tasks and dynamic problem-solving, making every day unique.

What are the key skills and qualifications needed to thrive in game customer support?

To thrive as a Game Customer Support professional, you need strong problem-solving abilities, excellent verbal and written communication skills, and a solid understanding of gaming platforms. Familiarity with customer service software (such as Zendesk or Freshdesk), ticketing systems, and knowledge base tools is often required. Patience, teamwork, and a passion for gaming help candidates excel in interacting with both customers and colleagues. These skills ensure prompt, effective assistance and contribute to a positive gaming experience for users.

More about Game Customer Support jobs

What states have the most Game Customer Support jobs?

States with the most job openings for Game Customer Support jobs include:

What job categories do people searching Game Customer Support jobs look for?

The top searched job categories for Game Customer Support jobs are:

Game Customer Support jobs near you
Infographic showing various Game Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Head of Customer Support

Pulse Games

Las Vegas, NV

Full-time

Re-posted 23 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

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