ZipRecruiter

Log In

1

Game Customer Support Jobs (NOW HIRING)

Pulse Games

Head of Customer Support

Los Angeles, CA

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Las Vegas, NV · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Manhattan, NY · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Seattle, WA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting ... We are looking for a Head of Customer Support to join our team. You'll be responsible for building ...

Card Kingdom

Customer Support Representative

Seattle, WA · On-site

$23.11/hr

Our love of the community and game shines through everything we do. We are a customer-centric, data ... The Customer Support Representative is an individual contributor tasked with providing Magic ...

Card Kingdom

Customer Support Representative

Seattle, WA · On-site

$23.11 - $25.37/hr

Our love of the community and game shines through everything we do. We are a customer-centric, data ... The Customer Support Representative is an individual contributor tasked with providing Magic ...

Pattern

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

Are you obsessed with data, partner success, taking action, and changing the game? If you have a ... We are looking for a Customer Support Specialist to act as a primary technical support owner on the ...

Pattern

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

Are you obsessed with data, partner success, taking action, and changing the game? If you have a ... We are looking for a Customer Support Specialist to act as a primary technical support owner on the ...

Pattern

Customer Support Specialist

Lehi, UT · On-site

$17 - $22.75/hr

Are you obsessed with data, partner success, taking action, and changing the game? If you have a ... We are looking for a Customer Support Specialist to act as a primary technical support owner on the ...

Mosquito Joe

Customer Support Specialist

Chattanooga, TN · On-site

$15 - $20/hr

... game. You'll be our customers' first point of contact and responsible for delivering a best-in-class customer support experience. • Subject Matter Expert. You'll learn the proper guidelines for ...

Auxillium

Customer Support Golf Representative

Pueblo, CO · On-site

$15.16/hr

... gaming, healthcare, dispatch, worker's comp, medical research, and financial services. We believe ... The Customer Support Golf Representative handles a high volume of incoming calls from Golf Accounts ...

next page

Showing results 1-20

All JobsGame Customer Support Jobs

Game Customer Support information

See salary details

$12

$19

$28

How much do game customer support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for game customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Game Customer Support job?

A Game Customer Support job involves assisting players with issues related to a game, such as technical problems, account inquiries, or gameplay questions. Support agents communicate through various channels like chat, email, or phone to resolve concerns promptly. They also gather feedback, report bugs, and ensure a positive player experience. Strong communication skills, patience, and knowledge of the game are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Game Customer Support position, and why are they important?

To thrive as a Game Customer Support professional, you need strong problem-solving abilities, excellent verbal and written communication skills, and a solid understanding of gaming platforms. Familiarity with customer service software (such as Zendesk or Freshdesk), ticketing systems, and knowledge base tools is often required. Patience, teamwork, and a passion for gaming help candidates excel in interacting with both customers and colleagues. These skills ensure prompt, effective assistance and contribute to a positive gaming experience for users.

What are typical daily responsibilities for someone in a Game Customer Support role?

As a Game Customer Support representative, your daily tasks usually include responding to player inquiries via chat, email, or forums, troubleshooting technical issues, and escalating more complex problems to specialized teams. You may also document player feedback, update support resources, and assist with account or payment issues. Collaboration with other departments, such as development or community management, is common to ensure accurate solutions and continuous improvement of the gaming experience. This role often involves a blend of routine support tasks and dynamic problem-solving, making every day unique.

More about Game Customer Support jobs
What states have the most Game Customer Support jobs? States with the most job openings for Game Customer Support jobs include:
What job categories do people searching Game Customer Support jobs look for? The top searched job categories for Game Customer Support jobs are:
Game Customer Support jobs near you
Infographic showing various Game Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Head of Customer Support

Pulse Games

Los Angeles, CA

Full-time

Re-posted 12 days ago

Job description

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games challenge players with fast-paced, strategy-driven gameplay. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player's voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you'd like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

Apply