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Escapology

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Game Master

Burnsville, MN · On-site

$16/hr

Game Master Job Summary From the time customers enter our venue to the time they leave, our game ... Customer service is our highest priority. We are looking for outgoing, high energy team members to ...

Escapology

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Game Master

Burnsville, MN · On-site

$16/hr

Game Master Job Summary From the time customers enter our venue to the time they leave, our game ... Customer service is our highest priority. We are looking for outgoing, high energy team members to ...

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How much do game customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for game customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Game Customer Service job?

A Game Customer Service job involves assisting players with inquiries, troubleshooting issues, and providing support related to a video game. Representatives help resolve account problems, technical difficulties, and in-game concerns while ensuring a positive player experience. They communicate via chat, email, or phone and may also provide feedback to developers based on player issues. Strong communication skills, patience, and a passion for gaming are essential for this role.

What are the key skills and qualifications needed to thrive in the Game Customer Service position, and why are they important?

To thrive as a Game Customer Service representative, you need strong communication skills, proficiency in problem-solving, and a good understanding of gaming platforms and terminology. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is often required. Patience, active listening, and a genuine passion for gaming help build rapport and effectively resolve player issues. These qualities ensure prompt, accurate assistance for players and enhance overall user satisfaction with the gaming experience.

What are the typical challenges faced by Game Customer Service representatives?

Game Customer Service representatives commonly face challenges such as handling high volumes of player inquiries, resolving technical issues across different platforms, and addressing frustrated or upset customers. You may also need to quickly learn about new game updates or features to provide accurate support. Staying calm under pressure and adapting to rapidly changing game environments are essential. However, these challenges offer opportunities to develop valuable problem-solving skills and to play a key role in fostering a positive gaming community.
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Infographic showing various Game Customer Service job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Game Master

Game Master

Escapology

Burnsville, MN • On-site

$16/hr

Part-time

Posted 9 days ago

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Escapology rating

5.6

Company rating: 5.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

2nd of 5 rated escape rooms

Job description

If you are outgoing, friendly and looking for a fun work environment, Escapology Burnsville wants to talk to you! We are hiring game masters to help guide groups through an hour-long adventure while delivering the best customer experience possible.

Game Master Job Summary

From the time customers enter our venue to the time they leave, our game masters help our customers enjoy their experience. When customers come into our lobby, the game master is there to greet them and take them back to their game. The Game Master acts as a guide, sending clues and aiding our guests in solving riddles and puzzles in order to complete their mission.

Game Master General Responsibilities

In addition to hosting groups to their rooms, explaining the rules, and sending hints from our control room, there are a few other duties that helps Escapology offer the best escape room experience possible.

· When groups complete their game, the game master is responsible for exiting the group from their game, explaining any unfinished puzzles, and taking a team photo

· After a game is complete, puzzles and props within the games will need to be quickly reset for the next group of adventurers

· We like our venue to be clean and tidy for our guests, so in addition to interacting with groups, game masters will need to do general cleaning and pitch in to make sure we stay organized

General Qualifications

· Excellent customer service skills

· Ability to confidently make speeches to small groups

· Critical thinking skills

· Attention to detail

· Capable of sitting for an hour or more

· Outstanding verbal and written communication

· Ability to work well and cohesively with a team

· Ability to multi-task

· Capacity to handle high-pressure situations

· Self-motivated

· Ability to problem-solve

· Capable of standing, kneeling, bending, and lifting up to 25 lbs.

Preferred Qualifications

· High School Diploma or equivalent

· One year of related experience

Company Description

Escapology, one of the largest Escape Room Franchises in the country, is located at the Burnsville Center Mall and delivers customers a variety of game room experiences. Players are challenged by working together with friends and family to discover clues, solve puzzles and unlock locks in order to escape our adrenaline pumping games. Customer service is our highest priority. We are looking for outgoing, high energy team members to join us in order to provide our customers with the most enjoyable experience they can possibly have.

What Escapology employees say

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Hours and flexibility

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