Escapology

What You’ll Do

• Greet guests and manage check-in, waivers, and pre-game briefings
• Deliver exceptional customer service and maintain a professional demeanor
• Run games using Escapology’s in-room monitoring systems — provide hints, track progress, and ensure safety
• Reset and clean rooms after each group; maintain puzzles, props, and decor
• Assist with general venue operations, including cleaning, restocking, and organizing
• Upsell merchandise and future game bookings
• Collaborate with team members and management to maintain smooth, efficient operations
• Represent Escapology’s brand values of fun, professionalism, and excellence

What We’re Looking For

• Must be 18 years or older
• Strong communication and multitasking skills
• Outgoing, friendly, and dependable personality
• Comfort working in a fast-paced, guest-focused environment
• Availability on weekends and holidays (required)
• Basic computer literacy and attention to detail

Preferred Experience

• Previous retail, hospitality, or front-of-house experience
• Customer service, sales, or event hosting background
• Interest in puzzles, teamwork, and problem-solving

Training & Growth

• Paid training period (up to 40 hours) with all necessary instruction provided
• Uniform: Blue jeans, black or white sneakers, and company-provided shirts
• Clear growth pathway — advancement opportunities into team leadership or management, including potential placements at Escapology venues across the country

Compensation & Benefits

• $13–$19 per hour, depending on experience
• Inclusion in team tip pool
• Flexible scheduling
• Free gameplay and team events
• Advancement into management roles

How to Apply

Apply directly through ZipRecruiter or in person during our standing group interviews every Friday at 2:00 PM at:

Escapology Charlotte
9717 Northlake Centre Parkway, Charlotte, NC 28216

We look forward to meeting passionate people who love teamwork, puzzles, and delivering 5-star guest experiences!