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Game Customer Service Jobs (NOW HIRING)

Sunstar INC

Customer Service Representative

Bismarck, ND · On-site

$16 - $21.75/hr

Company Description Sunstar Vending founded in 1985 operates more than 10,000 arcade games ... In Sunstar we are looking for a pro-active Customer Service Representative. You are patient ...

Round One Entertainment Inc.

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Customer Service Associate

Ventura, CA · On-site

$19 - $20/hr

Our Customer Service Associates help keep the excitement going across our departments, and we're ... Keep the game floor clean, stocked, and welcoming * Perform open and close procedures and assist ...

White Felt Casino Events

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Customer Service Gaming Associate - Team Member

Arlington, TX · On-site

$30 - $55/hr (+ commission)

Join our team as a Game Event Dealer and be part of an exciting and dynamic environment where your ... Strong customer service & communication * Professional, friendly attitude * Prior guest service ...

Concentrix

Customer Service Associates

Lake Mary, FL · On-site

$18.50/hr

At Concentrix, we're looking for passionate game-changers to deliver exceptional customer ... Then a Customer Service Representative position at Concentrix is the right place for you! As a ...

TT UKoffer

Customer Service/Player Support

$17.50 - $22.25/hr

The successful candidate will respond to player enquiries, resolve account and gameplay issues, provide product guidance and maintain a high standard of customer service across online support ...

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How much do game customer service jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for game customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a game customer service?

A Game Customer Service job involves assisting players with inquiries, troubleshooting issues, and providing support related to a video game. Representatives help resolve account problems, technical difficulties, and in-game concerns while ensuring a positive player experience. They communicate via chat, email, or phone and may also provide feedback to developers based on player issues. Strong communication skills, patience, and a passion for gaming are essential for this role.

What are the key skills and qualifications needed to thrive in game customer service?

To thrive as a Game Customer Service representative, you need strong communication skills, proficiency in problem-solving, and a good understanding of gaming platforms and terminology. Familiarity with customer relationship management (CRM) software, ticketing systems, and live chat tools is often required. Patience, active listening, and a genuine passion for gaming help build rapport and effectively resolve player issues. These qualities ensure prompt, accurate assistance for players and enhance overall user satisfaction with the gaming experience.

What are the typical challenges faced by game customer service representatives?

Game Customer Service representatives commonly face challenges such as handling high volumes of player inquiries, resolving technical issues across different platforms, and addressing frustrated or upset customers. You may also need to quickly learn about new game updates or features to provide accurate support. Staying calm under pressure and adapting to rapidly changing game environments are essential. However, these challenges offer opportunities to develop valuable problem-solving skills and to play a key role in fostering a positive gaming community.

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What cities are hiring for Game Customer Service jobs?

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What states have the most Game Customer Service jobs?

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What are popular job titles related to Game Customer Service jobs?

For Game Customer Service jobs, the most frequently searched job titles are:

Game Customer Service jobs near you
Infographic showing various Game Customer Service job openings in the United States as of September 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Gaming Associate - Part-Time

Chico, CA • On-site

Knighted Ventures
Amusement, Gambling, and Recreation • 1 - 5K employees
Learn more about Knighted Venturesexternal

$18 - $20/hr

Other

This job post has expired today. Applications are no longer accepted.

Knighted Ventures rating

7.3

Company rating: 7.3 out of 10

Knighted Ventures

Based on 24 frontline employees who took The Breakroom Quiz

The best things about working at Knighted Ventures

  • 100%

    100% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 95%

    95% say they get paid time off

    say they get paid time off

  • 95%

    95% say their health insurance is affordable

    say their health insurance is affordable

Featured by Knighted Ventures, based on 24 Breakroom Quiz responses from their frontline employees

Job description

Chico, CA | Part-Time | $18-20/hour
The Role
If you enjoy learning and thrive in fast-paced environments, we want you. You'll audit live casino games using strong mental math, memorization, and attention to detail - perfect for candidates with tutoring, teaching, accounting, cashiering, or other numbers-heavy experience.
Schedule & Shift Details
  • Training Schedule: Sun-Thurs, 2pm-6pm.
  • Shifts: Be prepared to work late-night and overnight hours.
  • Weekend Requirements: Friday, Saturday, and Sunday availability is required.
What You'll Do
  • Monitor live casino table games accurately and consistently
  • Correct dealer directly when a rule or procedure is broken
  • Perform rapid mental math to calculate payouts, wagers, and bet verification
  • Memorize rules, payout structures, and game procedures for each game you're certified on
  • Manage chips at the table (stacking, sorting, passing)
  • Reconcile table banks and chip inventory
  • Maintain accuracy under pressure while delivering excellent guest experience
  • Earn new game certifications through paid training, tied to pay increases
  • Maintain your state gaming license
Want to see the Gaming Associate role in action? Press play to watch a video.
If the video doesn't appear, search "Gaming Associate" on YouTube.
Qualifications
  • 21+ years old
  • Authorized to work in U.S.
  • Proficient in mental math (addition, multiplication, division and subtraction)
  • Pass background check, credit check, and drug screen
Physical Requirements
  • Able to sit or stand at a gaming table for 3-4 hours at a time
  • Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping)
  • Able to lift 5-10 pounds for chip management and bank reconciliation (varies by location)
  • Able to see, speak, and hear clearly during gameplay
  • Necessary vision capabilities: close, distance, color, peripheral, and depth perception
  • Comfortable with direct communication and giving corrections when needed
  • Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Why Join Knighted?
  • Paid training; no casino experience needed
  • Pay raises with new game certifications
  • Career advancement: 99% of leaders started here
  • Community service opportunities
  • Low physical demand work
  • Steady hours, long-term work
How It Works
Interview Process
Initial Interview (30 min) → Final Interview (30-45 min) → Onboarding (3-4 hours)
One application covers all our California locations, so please submit only one. If you have a location preference, let your recruiter know.
About Knighted
Knighted is California's #1 third-party gaming provider, delivering best-in-class Gaming Associates to the state's top card rooms. Founded by industry veterans with deep roots in the California card room world, the company has grown to over 1,000 employees and continues to expand rapidly - which is exactly why we're hiring.
That growth isn't slowing down. As we take on new casino clients across California, we're building out teams in multiple markets and developing the next generation of gaming professionals. If you're looking for a company that's on the rise and promotes from within, the timing couldn't be better - 99% of our supervisors, managers, and trainers started exactly where you'd be starting.
Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.
Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Noticeand hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

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