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Video Game Customer Service Jobs (NOW HIRING)

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Video Game Store Manager Join Our Team as a Store Manager at Disc Replay! Do you enjoy leading ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Portage, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Toledo, OH · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Troy, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Roseville, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Troy, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Flint, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Lansing, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Jackson, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Saginaw, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Highland, IN · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Video Game Store Manager

Livonia, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

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Video Game Customer Service information

See salary details

$61.5K

$127K

How much do video game customer service jobs pay per year?

As of Sep 12, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a video game customer service?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in video game customer service?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in video game customer service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

More about Video Game Customer Service jobs

What cities are hiring for Video Game Customer Service jobs?

Cities with the most Video Game Customer Service job openings:

What states have the most Video Game Customer Service jobs?

States with the most job openings for Video Game Customer Service jobs include:

What are popular job titles related to Video Game Customer Service jobs?

For Video Game Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Video Game Customer Service job openings in the United States as of September 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% In-person job distribution, with an average salary of $123,552 per year, or $59.4 per hour.

Video Game Design Instructor

Springfield, IL

Part-time

Re-posted yesterday


Job description

Company Description

Skill Sprout provides In-Home ABA services throughout the state of Illinois, Indiana
and Texas as well as clinic-based services. 

Job Description

- Summer Camp in July and August

- Monday-Friday 9:00 A.M. - 12:00 P.M., 1:00-4:00 P.M.

- Instructing students on video game design

- Preparing students for individual project where they will create a video game

- Teaching all necessary theory associated with the topic

- Seasonal, but could turn into position for FALL

Qualifications

Bachelor's degree or equivalent from a four-year college with a focus on Science, Technology, Math, Engineering or other highly relevant field; or 3 years related experience and/or training; or equivalent combination of education and experience; At least one year's experience teaching related programing to school-aged children in a group setting. Experience with Lego Mindstorms and Robotics programing strongly preferred. 

Additional Information

Apply Online at http://wwwskillsprout.virb.com/employment