Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Quick apply
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Quick apply
Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...
Company Description Skill Sprout provides In-Home ABA services throughout the state of Illinois ... M. - Instructing students on video game design - Preparing students for individual project where ...
Company Description Skill Sprout provides In-Home ABA services throughout the state of Illinois ... M. - Instructing students on video game design - Preparing students for individual project where ...
Video Game Store Manager
Merrillville, IN · On-site
Video Game Store Manager Join Our Team as a Store Manager at Disc Replay! Do you enjoy leading ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Merrillville, IN · On-site
Video Game Store Manager Join Our Team as a Store Manager at Disc Replay! Do you enjoy leading ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Including, but not limited to knowledge of major and ancillary video game companies as well as publishers and developers, both past and present. * Experience in customer service or related field
Quick apply
Including, but not limited to knowledge of major and ancillary video game companies as well as publishers and developers, both past and present. * Experience in customer service or related field
Including, but not limited to knowledge of major and ancillary video game companies as well as publishers and developers, both past and present. * Experience in customer service or related field
Including, but not limited to knowledge of major and ancillary video game companies as well as publishers and developers, both past and present. * Experience in customer service or related field
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Highland, IN · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Highland, IN · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Toledo, OH · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Toledo, OH · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Grand Rapids, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Grand Rapids, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Grandville, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Grandville, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Troy, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Troy, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Livonia, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Livonia, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Flint, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Flint, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
Saginaw, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Quick apply
Video Game Store Manager
Saginaw, MI · On-site
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Store Manager
$40K - $60K/yr
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...
Video Game Customer Service information
See salary details
$61.5K - $67.5K
0% of jobs
$67.5K - $73.4K
0% of jobs
$73.4K - $79.4K
0% of jobs
$79.4K - $85.3K
0% of jobs
$85.3K - $91.3K
0% of jobs
$91.3K - $97.2K
0% of jobs
$97.2K - $103.2K
0% of jobs
$103.2K - $109.1K
0% of jobs
$109.1K - $115.1K
0% of jobs
$115.1K - $121K
0% of jobs
$122.5K is the 25th percentile. Wages below this are outliers.
$121K - $127K
100% of jobs
$61.5K
$127K
How much do video game customer service jobs pay per year?
As of Aug 22, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.
What is a video game customer service?
A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.
What are the key skills and qualifications needed to thrive in video game customer service?
To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.
What are typical challenges faced by someone working in video game customer service?
Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.
More about Video Game Customer Service jobs
What cities are hiring for Video Game Customer Service jobs?
Cities with the most Video Game Customer Service job openings:
What states have the most Video Game Customer Service jobs?
States with the most job openings for Video Game Customer Service jobs include:
What job categories do people searching Video Game Customer Service jobs look for?
The top searched job categories for Video Game Customer Service jobs are:
Disc Replay rating
4.0
Based on 12 frontline employees who took The Breakroom Quiz
Job description
This position would be for our Repair Office in Clio, Mi.
Disc Replay is seeking a detail-oriented and skilled Video Game Hardware Repair Tech to join our team. As a key member of our repair department, you will be primarily responsible for diagnosing and repairing defective video game controllers and consoles. This is an exciting opportunity to work with the latest gaming technology and contribute to the gaming community.
This role may be a great fit for you if you are somebody who...
Likes to disassemble and tinker with electronics
Come up with creative solutions to unique problems
Learn and develop new skills
Does not mind repetitive tasks
Enjoys challenging yourself and seeking out ways to improve
Key Responsibilities:
- Repair defective video game controllers and consoles, focusing on replacing analog sticks and charge ports, especially for Xbox and PS5 controllers.
- Diagnose hardware issues and provide effective solutions to ensure quality repairs.
- Perform through-hole soldering and surface mount soldering (SMT) with precision and attention to detail.
- Maintain a clean and organized work environment.
- Collaborate with team members to improve repair processes and customer satisfaction.
Required Qualifications and Skills:
- Proficiency in through-hole soldering and surface mount soldering (SMT).
- Strong critical thinking skills and attention to detail.
- Ability to diagnose and troubleshoot hardware issues effectively.
- Excellent hand-eye coordination and fine motor skills.
Preferred Qualifications:
- Previous experience repairing video game handheld consoles, such as Gameboys.
- Experience with SMT & USB port replacement
- Experience with HDMI port repair.
At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at "The Replay"!
What Disc Replay employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Disc Replay Metro Detroit & Flint
Sourced by ZipRecruiter
Industry
Retail and document preparation and secretarial services
Company size
51 - 200 Employees
Headquarters location
Milford, MI, US