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Video Game Customer Service Jobs (NOW HIRING)

Disc Replay

Video Game Hardware Repair Tech

Flint, MI · On-site

$15/hr

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Disc Replay

Video Game Hardware Repair Tech

Saginaw, MI · On-site

$15/hr

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Disc Replay

Video Game Hardware Repair Tech

Flint, MI · On-site

$15/hr

Collaborate with team members to improve repair processes and customer satisfaction. Required ... Previous experience repairing video game handheld consoles, such as Gameboys. * Experience with SMT ...

Disc Replay

Video Game Store Manager

Battle Creek, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Grandville, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Saginaw, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Grandville, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Troy, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Lansing, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Taylor, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Toledo, OH · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Roseville, MI

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Livonia, MI · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Highland, IN

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Merrillville, IN · On-site

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

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Video Game Customer Service information

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$61.5K

$127K

How much do video game customer service jobs pay per year?

As of May 29, 2026, the average yearly pay for video game customer service in the United States is $123,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,000.00 and $126,000.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.
More about Video Game Customer Service jobs
What cities are hiring for Video Game Customer Service jobs? Cities with the most Video Game Customer Service job openings:
What states have the most Video Game Customer Service jobs? States with the most job openings for Video Game Customer Service jobs include:
What job categories do people searching Video Game Customer Service jobs look for? The top searched job categories for Video Game Customer Service jobs are:
Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 9% Full Time, 74% Part Time, and 13% Contract. Highlights an 26% Physical, 8% Hybrid, and 66% Remote job distribution, with an average salary of $123,552 per year, or $59.4 per hour.

Video Game Hardware Repair Tech

Disc Replay

Flint, MI • On-site

$15/hr

Full-time

Posted 27 days ago

Disc Replay rating

3.8

Company rating: 3.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

This position would be for our Repair Office in Clio, Mi.

Disc Replay is seeking a detail-oriented and skilled Video Game Hardware Repair Tech to join our team. As a key member of our repair department, you will be primarily responsible for diagnosing and repairing defective video game controllers and consoles. This is an exciting opportunity to work with the latest gaming technology and contribute to the gaming community.

This role may be a great fit for you if you are somebody who...

Likes to disassemble and tinker with electronics

Come up with creative solutions to unique problems

Learn and develop new skills

Does not mind repetitive tasks

Enjoys challenging yourself and seeking out ways to improve

Key Responsibilities:

  • Repair defective video game controllers and consoles, focusing on replacing analog sticks and charge ports, especially for Xbox and PS5 controllers.
  • Diagnose hardware issues and provide effective solutions to ensure quality repairs.
  • Perform through-hole soldering and surface mount soldering (SMT) with precision and attention to detail.
  • Maintain a clean and organized work environment.
  • Collaborate with team members to improve repair processes and customer satisfaction.

Required Qualifications and Skills:

  • Proficiency in through-hole soldering and surface mount soldering (SMT).
  • Strong critical thinking skills and attention to detail.
  • Ability to diagnose and troubleshoot hardware issues effectively.
  • Excellent hand-eye coordination and fine motor skills.

Preferred Qualifications:

  • Previous experience repairing video game handheld consoles, such as Gameboys.
  • Experience with SMT & USB port replacement
  • Experience with HDMI port repair.

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.
Thanks for reading, and we'll see you at "The Replay"!

Education:no requirementsEmployment Type: FULL_TIME

What Disc Replay employees say

Pay

Hours and flexibility

Workplace

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