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Video Game Customer Service Jobs in Virginia (NOW HIRING)

GameStop

Retail Keyholder (Store 7815)

Richmond, VA · On-site

$14.75 - $19.25/hr

Retail Keyholder At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games ...

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare ... Our hiring process includes a brief video screen, on-site interview, and a video interview. We're ...

GameStop Inc

Retail Keyholder (Store 6204)

Henrico, VA

$13.75 - $18/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 5980)

Culpeper, VA · On-site

$13.27 - $16.02/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 6405)

Yorktown, VA

$13 - $17.25/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

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Video Game Customer Service information

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

What are popular job titles related to Video Game Customer Service jobs in Virginia? For Video Game Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Video Game Customer Service jobs in Virginia look for? The top searched job categories for Video Game Customer Service jobs in Virginia are:
Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

REVELxp - Tailgate Game Day Staff, Virginia Tech

Revel XP LLC

Blacksburg, VA

$13 - $15/hr

Other

Re-posted 12 hours ago

Job description

Description

 REVELxp is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting penevents to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.


We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.


This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy. We are growing at a rapid pace and are looking for goal-oriented, purpose-driven, high-energy individuals to join our team!


Key Responsibilities

Game Day Staff are responsible for greeting guests upon their arrival at the Tailgate gate with unsurpassed hospitality. Game Day Staff assist in maintaining a clean and guest-friendly space throughout the Club before, during, and after the game. 

This is a great entry-level opportunity for individuals to gain hands-on experience in the athletics hospitality industry.

Requirements

Minimum Requirements

  • Ability to work all Virginia Tech home football games
  • Strong customer service skills
  • Possess a team player mentality
  • Dependable and trustworthy with a strong work ethic 

Physical Requirements

  • Ability to stand and walk for extended periods during events
  • Ability to lift and carry items up to 20 pounds 
  • Ability to bend, stoop, and reach
  • Ability to work in varied environmental conditions, including outdoor spaces

Work Environment

  • Fast-paced conditions during live events
  • Frequent interaction with fans and large groups
  • Long periods of standing and constant movement around the event venue are expected on event days 

Apply