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Adp Customer Service Jobs in Virginia (NOW HIRING)

ADP

Customer Service Representative

Norfolk, VA · On-site

$15.50 - $21/hr

ADP is hiring an Associate Client Support Consultant. * Are you ready to join a company offering ... At least one year of experience in a customer service environment or as an HR/HRIS practitioner ...

ADP

HR Compliance Services Specialist II

Norfolk, VA · On-site

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome ... Ability to build internal and external relationships and provide excellent customer service.

ADP

Implementation Consultant I

Norfolk, VA · On-site

Interact/collaborate with ADP associates in sales and customer service * Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise ...

ADP

Client Support Specialist

Norfolk, VA · On-site

$17.50 - $23.50/hr

You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature ... Required Qualifications * 3 - 5 years of experience working in client service/customer service ...

ADP

Implementation Specialist II

Norfolk, VA · On-site

You will collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they ...

ADP

Implementation Consultant III

Norfolk, VA · On-site

Interact/collaborate with ADP associates in sales and customer service * Exchange routine information with members of client project team, including priorities, * timeliness, issues as they arise

ADP

Payroll Implementation Consultant

Norfolk, VA · On-site

You will interact with ADP associates in sales and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor ...

New

Foster Fuels

Sales Associate/CSR

Rustburg, VA · On-site

$19 - $25/hr

The Sales Associate provides exemplary customer service by asking the customer questions to ... Employee Assistance Program (EAP) * 401K match through ADP with Foster Fuels matching half of the ...

Foster Fuels

Sales Associate/CSR

Rustburg, VA · On-site

$19 - $25/hr

The Sales Associate provides exemplary customer service by asking the customer questions to ... Employee Assistance Program (EAP) * 401K match through ADP with Foster Fuels matching half of the ...

Fairygodboss

Implementation Time Consultant

Norfolk, VA · On-site

$70 - $90/hr

Interact/collaborate with ADP associates in sales and customer service * Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise ...

Land Rover Alexandria

Service Advisor

Alexandria, VA · On-site

Explaining all completed work and charges to customers Requirements: * Minimum 1 year experience in a service advisory role * ADP experience is preferred but not required. * Hyundai experience is a ...

Land Rover Alexandria

Service Advisor

Alexandria, VA · On-site

Explaining all completed work and charges to customers Requirements: * Minimum 1 year experience in a service advisory role * ADP experience is preferred but not required. * Hyundai experience is a ...

Land Rover Alexandria

Service Advisor

Alexandria, VA

Explaining all completed work and charges to customers Requirements: * Minimum 1 year experience in a service advisory role * ADP experience is preferred but not required. * Hyundai experience is a ...

Socket.dev

Implementation Consultant I

Norfolk, VA · On-site

$70 - $95/hr

Interact/collaborate with ADP associates in sales and customer service * Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise ...

Land Rover Alexandria

Service Advisor

Alexandria, VA

Explaining all completed work and charges to customers Requirements: * Minimum 1 year experience in a service advisory role * ADP experience is preferred but not required. * Hyundai experience is a ...

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All JobsAdp Customer Service JobsAdp Customer Service Jobs in Virginia

Adp Customer Service information

See Virginia salary details

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$18

$26

How much do adp customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for adp customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is an ADP Customer Service representative?

ADP Customer Service representatives are professionals who assist clients with questions or issues related to ADP’s payroll, HR, and benefits services. They help users navigate ADP software, troubleshoot technical problems, and provide guidance on payroll processing and compliance. These representatives play a crucial role in ensuring that clients have a positive experience and that their business operations run smoothly.

What are some common challenges faced by ADP Customer Service representatives, and how are they typically addressed?

ADP Customer Service representatives often encounter challenges such as managing high call volumes, addressing complex payroll or HR issues, and meeting strict response time targets. To address these, ADP provides extensive training, access to robust knowledge bases, and ongoing support from supervisors and team leads. Representatives are encouraged to collaborate with colleagues and escalate particularly difficult cases to specialized departments, ensuring clients receive accurate and timely assistance while reducing individual stress.

What are the key skills and qualifications needed to thrive as an ADP Customer Service representative, and why are they important?

To thrive as an ADP Customer Service Representative, you need strong problem-solving abilities, attention to detail, and a solid understanding of payroll or HR processes, often supported by a high school diploma or equivalent. Familiarity with ADP software platforms, CRM systems, and common office applications is typically required. Excellent communication, patience, and a customer-centric attitude help you resolve client issues and build strong relationships. These skills are crucial for delivering accurate support, ensuring client satisfaction, and maintaining ADP’s reputation for service excellence.

What is the difference between Adp Customer Service vs Payroll Specialist?

AspectAdp Customer ServicePayroll Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience with payroll softwareHigh school diploma; certification in payroll or accounting preferred
Work EnvironmentCall centers, office settings, remote supportOffice-based, HR or finance departments
Employer & Industry UsageUsed by companies utilizing ADP payroll servicesUsed in HR, finance, or payroll departments across industries
Common Search & ComparisonOften compared for customer support roles in payroll servicesCompared for payroll processing and administration roles

Adp Customer Service representatives primarily handle client inquiries, troubleshooting, and support related to ADP payroll products. Payroll Specialists focus on processing payroll, ensuring compliance, and managing employee compensation. While both roles involve payroll, customer service emphasizes client interaction and support, whereas payroll specialists concentrate on payroll execution and accuracy.

Does ADP offer work from home?

ADP customer service roles can be remote, with many positions offering work-from-home options depending on the role and location. Candidates typically need a reliable internet connection, a suitable workspace, and may require specific software or tools to perform their duties remotely.

Is working at ADP a good job?

Working as an ADP Customer Service representative involves assisting clients with payroll, HR, and benefits services, often requiring strong communication and problem-solving skills. The role typically offers full-time hours, training, and opportunities for advancement, with a focus on customer satisfaction and technical proficiency. Job satisfaction can vary based on individual preferences and work environment.

What are popular job titles related to Adp Customer Service jobs in Virginia?

For Adp Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Adp Customer Service jobs in Virginia look for?

The top searched job categories for Adp Customer Service jobs in Virginia are:

Adp Customer Service jobs near you
Infographic showing various Adp Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

ADP

Norfolk, VA • On-site

$15.50 - $21/hr

Full-time

PTO

Posted 28 days ago

Job description

ADP is hiring an Associate Client Support Consultant.
  • Are you ready to join a company offering career advancement opportunities throughout your career journey?
  • Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
  • Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP,watch here: https://adp.careers/Client_Services_Videos
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE:Required Qualifications
  • At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
  • You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bilingual Preferred - English/Spanish
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
  • Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
  • Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  • Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
  • Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
  • Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
  • Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!
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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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