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Customer Service Dispatcher Jobs in Virginia (NOW HIRING)

PlumbLife Plumbing, LLC

Service Dispatcher

Henrico, VA · On-site

$800 - $1.0K/wk

Service Dispatcher Location : PlumbLife Plumbing Office Job Type : Full-time (Standard Hours of ... At PlumbLife Plumbing, we strive to deliver exceptional service to our customers while fostering a ...

Akumincorp

Service Dispatcher

Stony Creek, VA · On-site

$17.50 - $23.25/hr

The Equipment Services Dispatcher & Customer Service Representative acts as the primary liaison between operations (internal), service vendors (external), and internal management. This role is ...

RTEC Treecare

Service Dispatcher

Falls Church, VA · On-site

$25 - $35/hr

As Service Dispatcher , you will help drive the daily production flow of the company by ... You understand how to balance people, logistics, timing, and customer needs in a real-world service ...

RTEC Treecare

Service Dispatcher

Falls Church, VA · On-site

$25 - $35/hr

As Service Dispatcher , you will help drive the daily production flow of the company by ... You understand how to balance people, logistics, timing, and customer needs in a real-world service ...

RTEC Treecare

Service Dispatcher

Falls Church, VA · On-site

$25 - $35/hr

As Service Dispatcher , you will help drive the daily production flow of the company by ... You understand how to balance people, logistics, timing, and customer needs in a real-world service ...

STEMMLE PLUMBING REPAIR INC

CSR/Dispatcher

Midlothian, VA · On-site

$22 - $28/hr

What You'll Do As our CSR/Dispatcher, you'll be the first point of contact for our customers while coordinating daily schedules for our plumbing technicians. Your ability to communicate effectively ...

Bramble Enterprises, LLC

CSR / Dispatcher

Front Royal, VA · On-site

$15.75 - $19.50/hr

As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of ...

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Customer Service Dispatcher information

See Virginia salary details

$11

$18

$24

How much do customer service dispatcher jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer service dispatcher in Virginia is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.24 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Virginia?

For Customer Service Dispatcher jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Virginia look for?

The top searched job categories for Customer Service Dispatcher jobs in Virginia are:

What are popular job titles related to Customer Service Dispatcher jobs in VA?

For Customer Service Dispatcher jobs in VA, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,468 per year, or $18.5 per hour.

Service Dispatcher

Global Channel Management, Inc.

Sterling, VA

$16/hr

Contractor

Re-posted 20 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Service Dispatcher 1 year experience


Service Dispatcher requires:


  • MS Office
  • Windows based computer applications
  • high volume of customer calls.

Service Dispatcher duties:

  • handle a high volume of customer calls
  • Close and open calls utilizing on-line dispatching system.
Additional Information

$16//hr

CTH

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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