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Customer Service Dispatcher Jobs in Virginia (NOW HIRING)

PlumbLife Plumbing, LLC

Service Dispatcher

Glen Allen, VA · On-site

$17 - $22.75/hr

Service Dispatcher Location : PlumbLife Plumbing Office Job Type : Full-time (Standard Hours of ... At PlumbLife Plumbing, we strive to deliver exceptional service to our customers while fostering a ...

PlumbLife Plumbing, LLC

Service Dispatcher

Henrico, VA · On-site

$800 - $1.0K/wk

Service Dispatcher Location : PlumbLife Plumbing Office Job Type : Full-time (Standard Hours of ... At PlumbLife Plumbing, we strive to deliver exceptional service to our customers while fostering a ...

Akumincorp

Service Dispatcher

Stony Creek, VA · On-site

$17.50 - $23.25/hr

The Equipment Services Dispatcher & Customer Service Representative acts as the primary liaison between operations (internal), service vendors (external), and internal management. This role is ...

RTEC Treecare

Service Dispatcher

Falls Church, VA · On-site

$25 - $35/hr

As Service Dispatcher , you will help drive the daily production flow of the company by ... You understand how to balance people, logistics, timing, and customer needs in a real-world service ...

RTEC Treecare

Service Dispatcher

Falls Church, VA · On-site

$25 - $35/hr

As Service Dispatcher , you will help drive the daily production flow of the company by ... You understand how to balance people, logistics, timing, and customer needs in a real-world service ...

RTEC Treecare

Service Dispatcher

Falls Church, VA · On-site

$25 - $35/hr

As Service Dispatcher , you will help drive the daily production flow of the company by ... You understand how to balance people, logistics, timing, and customer needs in a real-world service ...

STEMMLE PLUMBING REPAIR INC

CSR/Dispatcher

Midlothian, VA · On-site

$22 - $28/hr

What You'll Do As our CSR/Dispatcher, you'll be the first point of contact for our customers while coordinating daily schedules for our plumbing technicians. Your ability to communicate effectively ...

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Customer Service Dispatcher information

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$11

$18

$24

How much do customer service dispatcher jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service dispatcher in Virginia is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.24 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Virginia?

For Customer Service Dispatcher jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Virginia look for?

The top searched job categories for Customer Service Dispatcher jobs in Virginia are:

What are popular job titles related to Customer Service Dispatcher jobs in VA?

For Customer Service Dispatcher jobs in VA, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,468 per year, or $18.5 per hour.

Customer Service / Dispatcher

IntelliPro Group Inc.

Herndon, VA • On-site

$29/hr

Contractor

Posted 9 days ago

Job description

Position Title: Operations Analyst
Duration: 12+ Months
Pay Rate: $29/hr on W2
Location: Herndon, VA (Fully Onsite)
Schedule: Rotating Shift Work / 6-week schedule, including weekends and holidays as needed
Position Overview
The Operations Analyst is responsible for monitoring operational activities, analyzing incoming customer calls and system data, identifying service interruptions, and coordinating response efforts. This role requires strong analytical capabilities, excellent communication skills, and the ability to make informed decisions in a fast-paced environment.
Key Responsibilities
  • Gather and analyze customer calls and multiple data sources to determine the location and cause of service interruptions.
  • Coordinate and dispatch field personnel and response teams to address operational issues and emergency situations.
  • Perform workforce callouts for service restoration, emergency response, planned overtime, and shift coverage.
  • Monitor operational activities and ensure timely response to incidents.
  • Develop and execute action plans based on data analysis and operational requirements.
  • Maintain accurate records and documentation of operational activities.
Required Skills
  • Ability to manage multiple tasks simultaneously while adapting to changing priorities.
  • Strong decision-making skills and ability to perform effectively under pressure.
  • Experience analyzing large data sets from multiple information sources and developing appropriate action plans.
  • Strong customer service skills with experience supporting internal and external stakeholders.
  • Prior dispatch experience in an operations center environment.
Preferred Qualifications
  • Experience working in utility operations centers, emergency communications centers, dispatch centers, or similar operational environments.
  • Hands-on experience in an operations center setting.
Soft Skills
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaboratively within cross-functional teams.
  • Strong organizational and problem-solving abilities.
  • Ability to lead, collaborate, and contribute effectively in team environments.
Education Requirements
  • High School Diploma or GED required.
Interview Process
  • In-person interview.
  • Behavioral-based interview questions utilizing the STAR (Situation, Task, Action, Result) methodology.

About Us:
Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.
IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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