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Operations Dispatcher Jobs (NOW HIRING)

OnWay Transport

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Operations Dispatcher

Roseville, MI · On-site

$19 - $22/hr

Operations Dispatcher - Customer Support Roseville, MI Onsite Role: Day Shift 9AM to 9PM Night Shift 9PM to 9AM Shifts: Sunday, Monday, Tuesday, and every other Wednesday Thursday, Friday, Saturday ...

Roberts Hawaii

Operations Dispatcher

Honolulu, HI · On-site

$17 - $21.50/hr

Radios * Email * Maintain various logs related to Operations * Driver logs * Vehicle logs ... The dispatch office is located on the second floor of the building with a flight of stairs leading ...

Roberts Hawaii

Operations Dispatcher

Honolulu, HI

$17 - $21.50/hr

Radios * Email * Maintain various logs related to Operations * Driver logs * Vehicle logs ... The dispatch office is located on the second floor of the building with a flight of stairs leading ...

Roberts Hawaii

Operations Dispatcher

Kahului, HI · On-site

$18.50/hr

Radios * Email * Maintain various logs related to Operations * Driver logs * Vehicle logs ... The dispatch office is located on the second floor of the building with a flight of stairs leading ...

City of Lubbock

Airport Operations Dispatcher

Lubbock, TX · On-site

$40.56K/yr

... Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency ...

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How much do operations dispatcher jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for operations dispatcher in the United States is $21.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Dispatcher, and why are they important?

To thrive as an Operations Dispatcher, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring additional logistics or dispatching certifications. Familiarity with dispatch software, GPS tracking systems, and communication tools such as two-way radios is typically required. Excellent multitasking, problem-solving, and interpersonal communication abilities set top performers apart in this role. These skills are crucial for efficiently coordinating operations, ensuring timely responses, and maintaining smooth workflow in fast-paced environments.

What are some common challenges Operations Dispatchers face, and how can they effectively manage them?

Operations Dispatchers often encounter challenges such as handling high call volumes, managing multiple tasks simultaneously, and responding quickly to unexpected changes or emergencies. To manage these effectively, strong organizational skills, the ability to prioritize tasks, and clear communication with team members are essential. Utilizing dispatch software and maintaining calm under pressure can also help ensure smooth operations and timely decision-making.

What does an Operations Dispatcher do?

An Operations Dispatcher is responsible for coordinating and managing the movement of people, vehicles, or goods within an organization. They communicate with drivers, field staff, or other personnel to ensure efficient scheduling and problem resolution. Their main duties include monitoring operations, responding to emergencies, and optimizing routes or workflows to maintain smooth daily operations. Dispatchers often use specialized software and must remain calm under pressure while handling multiple tasks simultaneously.

What is the difference between Operations Dispatcher vs Logistics Coordinator?

AspectOperations DispatcherLogistics Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require CDL or dispatch certificationsHigh school diploma; certifications in logistics or supply chain management are common
Work EnvironmentTransportation companies, fleet management, delivery servicesWarehouses, shipping companies, supply chain departments
Employer & Industry UsageTransportation, freight, delivery servicesLogistics, supply chain, distribution centers
Common Search & Comparison IntentUnderstanding dispatch roles in transportationCoordinating shipments and supply chain activities

The main difference between an Operations Dispatcher and a Logistics Coordinator lies in their focus areas. Operations Dispatchers primarily manage vehicle dispatching and routing within transportation services, while Logistics Coordinators oversee broader supply chain activities, including shipment planning and coordination. Both roles require similar credentials and are integral to logistics and transportation industries, but their specific responsibilities and work environments differ.

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Operations Dispatcher jobs near you
Operations Dispatcher

Operations Dispatcher

OnWay Transport

Roseville, MI • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Posted 20 days ago

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Job description

Operations Dispatcher - Customer Support

Roseville, MI

Onsite Role:

Day Shift 9AM to 9PM

Night Shift 9PM to 9AM

Shifts:

Sunday, Monday, Tuesday, and every other Wednesday

Thursday, Friday, Saturday, and every other Wednesday

WE SPECIALIZE IN DISPATCHING FINAL MILE TRANSPORT OF LIFE-SAVING CRITICAL MEDICAL SUPPLIES NATIONWIDE.

OnWay Transport is seeking a dynamic individual who is driven to succeed, eager to learn, and ready to build a rewarding career with significant earning potential.

Our Dispatching Team excels in navigating challenging situations with efficiency and composure in a fast-paced environment.

We are committed to providing the right atmosphere, training, support, and leadership to ensure the success of our team members.

Our exceptional service levels for clients, customers, and drivers set us apart from the competition.

With some of the best dispatching talent in the industry, we offer ample opportunities to master the art of Final Mile Dispatching.

Dispatchers play a crucial role in coordinating the timely transport of life-saving critical supplies for our clients.

  • Managing Requests: Efficiently handling urgent pickup and delivery requests, ensuring all orders are processed accurately and promptly.
  • Coordinating Logistics: Prioritize routes, schedules, and critical requests for drivers, optimizing delivery times while maintaining safety and compliance.
  • Communication: Serve as the primary point of contact for clients and contractors, providing updates and addressing any issues that may arise.
  • Problem-Solving: Quickly assess and resolve challenges in a fast-paced environment to ensure service continuity.
  • Collaboration: Work closely with other Dispatchers and our Recruiting Division to align with contractor availability and ensure seamless operations.

Dispatching Responsibilities:

  • Dispatching: Assign contractors to designated locations based on customer requests.
  • Delivery Management: Create, schedule, and maintain deliveries to ensure optimal performance and efficiency.
  • Utilize Software Tools: Use Dispatching and Delivery APP software systems to track & trace products and monitor the entire delivery process.
  • Route Monitoring: Keep an eye on product while in transit, providing customers with timely updates on pickup and delivery statuses.
  • Manage Multi-Line Phone Systems: Operate multiple phone lines, prioritizing calls effectively in a high-volume environment.
  • Effective Communication: Communicate clearly with drivers, customers, and internal teams to resolve any issues or concerns promptly.

Dispatching Qualifications:

  • Experience: Minimum of 2 years Dispatching and 2 years of experience using Dispatching software and/or TMS software.
  • Customer Service: 3-4 years of outstanding customer service experience.
  • Professionalism: Demonstrates integrity, professionalism, and confidentiality.
  • Tech Savvy: Comfortable with technology and eager to stay updated on new tools and software.
  • Microsoft Office Proficiency: Experience with Microsoft Office Suite (Word, Excel, and Outlook) is required.
  • Positive Attitude: Must maintain a professional demeanor and positive attitude while effectively handling challenging situations with composure.
  • Organizational Skills: Strong organizational and communication skills are essential.

Check us out: www.onway.com

Dispatcher Schedule:

  • Dispatchers work 12-hour shifts: Three days a week, with a rotation that includes working every other Wednesday.

Company Description

OnWay Transport is a full-service Delivery company specializing in "Final Mile" deliveries with equality and integrity!