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Dispatch Operations Representative Jobs (NOW HIRING)

Transdev

Dispatch Operations Specialist

Houston, TX · On-site

$19.50 - $24.25/hr

Dispatch Operations Specialist Transdev in Houston, TX is hiring a Dispatch Operations Specialist ... The above represents the standard Corporate Policy. Key Responsibilities: * Oversee the issuance of ...

Transdev

Dispatch Operations Specialist

Houston, TX · On-site

$19.50 - $24.25/hr

Dispatch Operations Specialist Transdev in Houston, TX is hiring a Dispatch Operations Specialist ... The above represents the standard Corporate Policy. Key Responsibilities: * Oversee the issuance of ...

Traffic Tech

Operations Representative

Chicago, IL · On-site

Operations Representative When you join Traffic Tech, you join a team that keeps the global economy ... Manage daily transportation operations including load building, dispatching, tracking, and ...

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Dispatch Operations Representative information

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How much do dispatch operations representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatch operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Operations Representative vs Customer Service Coordinator?

AspectDispatch Operations RepresentativeCustomer Service Coordinator
CredentialsHigh school diploma; certifications in logistics or dispatchingHigh school diploma; customer service training
Work EnvironmentLogistics centers, transportation hubs, on-call settingsOffice settings, call centers, customer interaction environments
Industry UsageTransportation, logistics, delivery servicesRetail, service industries, transportation
Primary FocusScheduling, tracking, dispatching vehicles or personnelHandling customer inquiries, resolving issues, providing information

The Dispatch Operations Representative primarily manages vehicle and personnel dispatching within logistics and transportation settings, focusing on scheduling and tracking. In contrast, the Customer Service Coordinator emphasizes assisting customers, resolving issues, and providing support. While both roles require communication skills and industry knowledge, their core responsibilities differ significantly, making each suited to different operational needs.

What is a dispatch operations representative?

A dispatch operations representative coordinates the assignment and scheduling of transportation or delivery services, ensuring timely and efficient operations. They often use dispatch software and communicate with drivers or field personnel to manage routes, track deliveries, and resolve issues during shifts.

What is the role of a dispatch operations representative?

A dispatch operations representative coordinates the scheduling and routing of transportation or delivery services, ensuring timely and efficient operations. They communicate with drivers, customers, and other team members, often using dispatch software or communication tools, to manage daily logistics and resolve issues as they arise.

What are popular job titles related to Dispatch Operations Representative jobs?

For Dispatch Operations Representative jobs, the most frequently searched job titles are:

Dispatch Operations Representative (Dispatch 1)

Richardson, TX • On-site

Downstream System Inc
See more jobs at Downstream System Incexternal

$52K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description


About Downstream
Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We're on a mission to bring simplicity, transparency, and sustainability to two of the most essential - but often overlooked - sectors of our economy.
We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment - all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.
We're not just about convenience - we're about impact. By streamlining logistics and digitizing the supply chain, we're helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let's build better, together.
About the Role
We're looking for a Dispatch Operations Representative (D1) to run supplier coordination and delivery execution: confirmation calls, ETA follow-ups, outreach, and status management. Dispatch is the team that makes sure what the customer bought shows up, and fixes it fast when it doesn't.
Every ticket has one owner - you, open to close, including customer communications when a delivery issue requires them. You'll work a high call volume against clear SLA clocks and be paid on your own measurable performance.
Please note: you'll confirm your working hours with your manager - a full 8-hour shift with a one-hour lunch, aligned to delivery coverage needs.
What You'll Do
• Run standard supplier confirmation calls at volume
• Chase ETAs on same-day and next-day deliveries
• Handle supplier outreach and follow-up across the known catalog
• Work standard product issues to resolution
• Manage supplier-side service denials and date-change rescheduling
• Confirm supplier side of swap and removal orders
• Direct Magic Hire task work and monitor output quality
• Keep flawless CRM logging on every action, every ticket
Role Specifics
• Ownership model: single-owner resolution - every ticket, open to close
• SLA framework: Critical close ≤30 min for top marks • High ≤45 min • delivery confirmation within 4 hours of window
• KPI structure: urgent ticket close time 35% • delivery confirmation rate 30% • Execution Quality Score 25% • throughput 10%
• Escalation path: D1 → D2 → Manager
• Schedule: coverage-aligned 8-hour shift + 1-hour lunch, confirmed with your manager
Compensation
$52,500 per year base, plus a quarterly performance bonus of up to 25% of base at the top tier, plus a team collaboration bonus. Progression to the band ceiling is gated on tenure and consistent KPI attainment.
Requirements
• 1-3 years in dispatch, logistics coordination, or high-volume phone work
• A confident phone presence - suppliers respond to people who sound in command
• Calibrated on urgency: you know what Critical means and you move like it
• Organized against the clock - SLA windows are part of the job
• An ownership mindset: no hand offs, no dropped threads
Benefits
Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.
• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity - be an owner in what we're building
• Paid time off, paid holidays, and floating holidays
• Parental and bereavement leave

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