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Dispatch Operations Representative Jobs (NOW HIRING)

Builders FirstSource

Dispatch Supervisor

Madison, WI · On-site

Reviews dispatch operations to identify technical and operational training needs and recommend ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

RXO

Asset Operations Representative

Chicago, IL · On-site

An Asset Operations Representative is responsible for planning and executing the Peak Season ... initial dispatch to final settlement. * Cross-Departmental Alignment: Align Small Package ...

The Friedkin Group

TPC Dispatch

Houston, TX · On-site

This position is central to managing daily dispatch operations, ensuring optimal routing and ... representative of those that must be met by an associate to successfully perform the essential ...

The Friedkin Group

TPC Dispatch

Houston, TX · On-site

This position is central to managing daily dispatch operations, ensuring optimal routing and ... representative of those that must be met by an associate to successfully perform the essential ...

The Friedkin Group

TPC Dispatch

Houston, TX · On-site

This position is central to managing daily dispatch operations, ensuring optimal routing and ... representative of those that must be met by an associate to successfully perform the essential ...

Roadrunner

Supervisor, Dispatch

Philadelphia, PA · On-site

$63K - $68K/yr

Supervisor, Dispatch The Supervisor, Dispatch plays a mission-critical role in ensuring the ... Represent the company with confidence and operational expertise Lead With Accountability and ...

Roadrunner

Supervisor, Dispatch

Philadelphia, PA · On-site

$63K - $68K/yr

Supervisor, Dispatch The Supervisor, Dispatch plays a mission-critical role in ensuring the ... Represent the company with confidence and operational expertise Lead With Accountability and ...

Portage Logistics

Be Seen First

Customer Operations Representative

Wayzata, MN · On-site

$50K - $55K/yr

Customer Operations Representative Company: Portage Logistics, LLC Location: Wayzata, MN (In-Person ... roles involving direct driver dispatch and customer communication strongly preferred)

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Dispatch Operations Representative information

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How much do dispatch operations representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dispatch operations representative in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Operations Representative vs Customer Service Coordinator?

AspectDispatch Operations RepresentativeCustomer Service Coordinator
CredentialsHigh school diploma; certifications in logistics or dispatchingHigh school diploma; customer service training
Work EnvironmentLogistics centers, transportation hubs, on-call settingsOffice settings, call centers, customer interaction environments
Industry UsageTransportation, logistics, delivery servicesRetail, service industries, transportation
Primary FocusScheduling, tracking, dispatching vehicles or personnelHandling customer inquiries, resolving issues, providing information

The Dispatch Operations Representative primarily manages vehicle and personnel dispatching within logistics and transportation settings, focusing on scheduling and tracking. In contrast, the Customer Service Coordinator emphasizes assisting customers, resolving issues, and providing support. While both roles require communication skills and industry knowledge, their core responsibilities differ significantly, making each suited to different operational needs.

What is a dispatch operations representative?

A dispatch operations representative coordinates the assignment and scheduling of transportation or delivery services, ensuring timely and efficient operations. They often use dispatch software and communicate with drivers or field personnel to manage routes, track deliveries, and resolve issues during shifts.

What is the role of a dispatch operations representative?

A dispatch operations representative coordinates the scheduling and routing of transportation or delivery services, ensuring timely and efficient operations. They communicate with drivers, customers, and other team members, often using dispatch software or communication tools, to manage daily logistics and resolve issues as they arise.

What are popular job titles related to Dispatch Operations Representative jobs?

For Dispatch Operations Representative jobs, the most frequently searched job titles are:

Trailer and Dispatch Manager

Cherry Hill, NJ • On-site

Red White and Blue Thrift Store
See more jobs at Red White and Blue Thrift Storeexternal

$65K - $75K/yr

Full-time

Re-posted 9 days ago

Job description

Pay Range: $65,000 to $75,000
Employment eligibility is verified through E-Verify
Job Summary
The Trailer and Dispatch Manager is responsible for overseeing company-wide trailer scheduling, delivery, and dispatch operations across multiple regions. This includes negotiating, managing, and forecasting the movement of empty and loaded trailers between markets, maintaining visibility of trailer inventory, and ensuring timely delivery to and from retail locations, warehouses, and donation centers. The role also provides leadership and oversight to the dispatch teams in each region, ensuring consistent communication with drivers and donors, efficient routing, and adherence to safety and service standards. The Trailer and Dispatch Manager will work closely with regional and local transportation leadership to align trailer logistics and dispatch performance with company goals.
Key Responsibilities
  • Oversee all aspects of trailer scheduling, allocation, and movement across regions to ensure efficient utilization and timely deliveries.
  • Manage dispatch operations across multiple locations, ensuring consistency, accuracy, and professionalism in all donor and driver interactions.
  • Supervise Lead Dispatchers and provide direction, training, and support to ensure efficient daily operations.
  • Maintain visibility and reporting of trailer levels, locations, and condition across all markets.
  • Collaborate with regional and local leadership to coordinate trailer needs for donation centers, retail stores, and outbound shipping.
  • Analyze dispatch and trailer data to identify opportunities for efficiency, cost reduction, and service improvement.
  • Ensure compliance with all safety, DOT, and company standards in daily operations.
  • Support the implementation of new systems, tools, and processes related to trailer management and dispatching.
  • Attend leadership and operations meetings to align on priorities, performance, and planning.
  • Represent the organization's mission and service standards through effective leadership, communication, and professionalism.

Qualifications
  • Proven experience in trailer logistics, dispatch operations, or fleet management preferred.
  • Strong leadership skills with experience managing multi-site or remote teams.
  • Excellent organizational and communication abilities with a focus on operational execution.
  • Proficiency in dispatch or fleet management software and Microsoft Office applications.
  • Ability to work in a fast-paced environment and adapt to shifting priorities.
  • Flexibility in schedule to meet operational needs.
  • High school diploma or GED required; additional education in logistics or transportation management preferred.

Physical Requirements
  • Ability to sit or stand for extended periods while working at a computer or dispatch station.
  • Must be able to lift up to 25 pounds occasionally to move office materials or assist with trailer inspections.
  • Occasional exposure to warehouse or yard environments requiring walking on uneven surfaces or in varying weather conditions.
  • Ability to travel between markets or dispatch centers as needed.
  • Must maintain visual and auditory acuity to communicate effectively and review dispatch and trailer data accurately.
  • Ability to travel up to 20% of the time to dispatch centers, warehouses, and field locations as needed.

Work Environment
  • Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
  • Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
  • Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
  • Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
  • Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements
Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We're dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

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