6 Transunit Operations Dispatcher Jobs Hiring Near You

Tri-State Medical Group / TransUnit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees.

The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams.

This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment.

Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed

Coordinate and monitor trips in real time to ensure timely and accurate service

Develop and publish driver schedules using TraumaSoft

Verify trip completion and documentation accuracy

Communicate with drivers regarding routes, delays, and assistance needs

Answer incoming calls, provide ETAs, and address trip-related questions

Monitor and correct timestamps and status updates in TraumaSoft

Utilize routing and scheduling tools to optimize efficiency

Handle rider, facility, and partner concerns and assist with resolution

Enforce use of tablets, Zello, and other communication systems

Monitor driver performance and compliance with company policies

Assist with training new drivers on dispatch procedures and systems

Issue disciplinary documentation when policies are violated

Maintain relationships with partner organizations and facilities

Provide regular operational updates to leadership

Prior dispatch, NEMT, EMS, or logistics experience preferred

Ability to manage high call volume and multitask effectively

Strong organizational, communication, and problem-solving skills

Experience with scheduling software or dispatch systems preferred

Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus

Comfortable working in a fast-paced, office-based environment

High school diploma or equivalent required

Office Hours: 8:00 AM – 5:00 PM

On-call responsibilities as needed

Hourly pay: $22.00 – $28.00

Medical insurance (company contributes 10% of the premium)

100% company-paid dental, vision, and life insurance

401(k) retirement plan

Paid Time Off (PTO) and paid holidays

Company-paid mental health support (counseling and therapy services)

Employee discount program (up to 60% off travel, events, and more)

Growth opportunities in a rapidly expanding healthcare company

Supportive leadership and collaborative work environment

Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement.