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Customer Service Dispatcher Jobs (NOW HIRING)

Mr Fireplace LLC

Customer Service Dispatcher

Melbourne, FL · On-site

$15.75 - $19.75/hr

We are seeking a Customer Service Dispatcher to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Mr Fireplace LLC

Customer Service Dispatcher

Melbourne, FL · On-site

$15.75 - $19.75/hr

We are seeking a Customer Service Dispatcher to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Septic Blue Inc.

Be Seen First

Customer Service Dispatcher

Cumming, GA · On-site

$20 - $24/hr

Service dispatch experience preferred * Customer service experience preferred * Able to work with very minimal supervision * Ability to interact well with all employees and perform as a team player ...

RAE Security

Customer Service Dispatcher

Houston, TX · On-site

$16.25 - $20.25/hr

Customer Service Dispatcher Core Values: Be Respectful, Be Accountable, Be Exceptional We Offer: - Competitive pay - Great benefits package - Excellent growth opportunities We are seeking a dedicated ...

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

... out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. * Liaise with visitors - Act as point person for office walk in customers.

REGIS COLLEGE

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

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Customer Service Dispatcher information

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How much do customer service dispatcher jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.
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Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service Dispatcher

Mr Fireplace LLC

Melbourne, FL • On-site

$15.75 - $19.75/hr

Full-time

Retirement, PTO

Re-posted 27 days ago

Job description

We are seeking a Customer Service Dispatcher to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

Mr. Fireplace Patio & Spa is your trusted local destination for creating comfort, style, and relaxation—indoors and out. Proudly serving our community for over 45 years, we specialize in high-quality fireplaces, hot tubs, outdoor kitchens, grills, patio furniture, and accessories that help homeowners build the ultimate living experience.