ZipRecruiter

Log In

1

Customer Service Dispatcher Jobs (NOW HIRING)

Arrow Workforce Solutions

Be Seen First

Customer Service Dispatcher

Elk Grove Village, IL · On-site

$20.50/hr

Dispatch / Customer Service Representative Elk Grove, IL: * Monday-Saturday availability needed, with 6-day workweeks during peak * Shift A: 530AM-2PM Tue-Sat (Mon off) * Shift B: 11AM-730PM Mon-Sat ...

Arrow Workforce Solutions

Be Seen First

Customer Service Dispatcher

Elk Grove Village, IL · On-site

$20.50/hr

Dispatch / Customer Service Representative Elk Grove, IL: * Monday-Saturday availability needed, with 6-day workweeks during peak * Shift A: 530AM-2PM Tue-Sat (Mon off) * Shift B: 11AM-730PM Mon-Sat ...

Arrow Workforce Solutions

Be Seen First

Customer Service Dispatcher

Elk Grove Village, IL · On-site

$20.50/hr

Dispatch / Customer Service Representative Elk Grove, IL: * Monday-Saturday availability needed, with 6-day workweeks during peak * Shift A: 530AM-2PM Tue-Sat (Mon off) * Shift B: 11AM-730PM Mon-Sat ...

Air Runs Services

Customer Service Dispatcher

Austin, TX · On-site

$16.75 - $21/hr

Responsibilities • Schedule and dispatch HVAC and plumbing technicians for service calls and installations. • Communicate effectively with technicians, customers, and vendors via phone, text, and ...

RAE Security

Customer Service Dispatcher

Houston, TX · On-site

$16.25 - $20.25/hr

Customer Service Dispatcher Core Values: Be Respectful, Be Accountable, Be Exceptional We Offer: - Competitive pay - Great benefits package - Excellent growth opportunities We are seeking a dedicated ...

Best Plumber

Customer Service / Dispatcher

Knoxville, TN · On-site

$42K - $55K/yr

Previous dispatching experience preferred. * ServiceTitan experience preferred. * Strong communication and customer service skills. * Excellent organizational and multitasking abilities. * Ability to ...

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

... out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. * Liaise with visitors - Act as point person for office walk in customers.

next page

Showing results 1-20

All JobsCustomer Service Dispatcher Jobs

Customer Service Dispatcher information

See salary details

$11

$18

$25

How much do customer service dispatcher jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or transportation management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications or working in large metropolitan areas tend to earn higher wages, especially those overseeing complex logistics or critical operations.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. While some positions may prefer prior experience or certifications, entry-level roles are often available for those with strong organizational skills and a customer-focused attitude.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is a customer service representative dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service personnel or vehicles to customer locations. They communicate with field staff using phone or radio, track service requests, and ensure timely responses, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

How much is a 911 dispatcher paid?

911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certification in emergency communication procedures.
More about Customer Service Dispatcher jobs
What cities are hiring for Customer Service Dispatcher jobs? Cities with the most Customer Service Dispatcher job openings:
Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
What states have the most Customer Service Dispatcher jobs? States with the most job openings for Customer Service Dispatcher jobs include:
What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service/Dispatcher

Phillip's Towing Service

Fayetteville, NC • On-site

$15.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Job Title: Full-Time Dispatcher/Customer Service

Company: Phillip's Towing Service, Inc.

Location: Fayetteville, NC

Employment Type: Full-Time (40 hours a week)

Working Hours: Weekdays from 8 AM - 5 PM or 10 AM - 7 PM and Weekends 7 AM - 7PM (every other weekend)

Job Description:

Phillip's Towing Service Company is actively seeking an experienced dispatcher to join our dynamic team. As a member of our dispatching unit, you will be responsible for coordinating and managing towing and recovery operations efficiently.

Key Responsibilities:

  • Effectively manage incoming calls and dispatch towing services promptly.
  • Coordinate with drivers to ensure timely and accurate service delivery.
  • Maintain detailed records of service requests and dispatch activities.
  • Provide exceptional customer service by addressing inquiries and concerns.
  • Utilize dispatch software to track and monitor service operations.
  • Handle emergency situations with calmness and professionalism.
  • Ensure compliance with company policies and safety regulations.

Qualifications:

  • Proven experience as a dispatcher, preferably in towing or emergency services (911).
  • Must be able to multi-task and be organized.
  • Exceptional multitasking abilities and ability to remain calm under pressure.
  • Strong communication and interpersonal skills.
  • Proficiency in typing and computer usage.
  • Must pass a drug test and background check.
  • Dependable, reliable, and punctual.

What we offer:

Join our team for full-time, year-round work with an established and respected local company. We prioritize the well-being of our employees by offering a healthy work-life balance. After 90 days, you will gain access to comprehensive benefits, including medical insurance (the company covers 75% of the cost for employees), dental insurance, vision coverage, and other options. As you continue your journey with us, we provide a 401K plan with a match.

If you have a passion for helping others and thrive in a fast-paced environment of emergencies, this is the ideal job for you. Be part of a team that values your contributions and is dedicated to making a positive impact on our community.

If you are a motivated and experienced dispatcher looking to join a reputable towing and recovery company, we encourage you to apply.