ZipRecruiter

Log In

1

Customer Service Dispatcher Jobs (NOW HIRING)

Air Runs Services

Customer Service Dispatcher

Austin, TX · On-site

$16.75 - $21/hr

Responsibilities • Schedule and dispatch HVAC and plumbing technicians for service calls and installations. • Communicate effectively with technicians, customers, and vendors via phone, text, and ...

Mr. Electric

Customer Service Dispatcher

Sarasota, FL · On-site

$17 - $25/hr

Electric is looking for CSR/Dispatchers to join our team, so apply today! Why You Should Join Our Team as a CSR/Dispatcher We Invest in You - We offer robust training for our CSR/Dispatchers and ...

Best Plumber

Customer Service / Dispatcher

Knoxville, TN · On-site

$42K - $55K/yr

Previous dispatching experience preferred. * ServiceTitan experience preferred. * Strong communication and customer service skills. * Excellent organizational and multitasking abilities. * Ability to ...

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

... out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. * Liaise with visitors - Act as point person for office walk in customers.

ADT

Customer Service Dispatcher

Longwood, FL · On-site

$20/hr

Must be proficient in the verification and dispatching of alarms to police/fire agencies * Must ... Excellent teambuilding, customer service, and interpersonal skills. * Must possess good decision ...

next page

Showing results 1-20

All JobsCustomer Service Dispatcher Jobs

Customer Service Dispatcher information

See salary details

$11

$18

$25

How much do customer service dispatcher jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is the highest paying dispatcher job?

The highest paying dispatcher roles are often in specialized fields such as emergency services, aviation, or transportation management, with salaries exceeding $70,000 annually. Experienced dispatchers with advanced certifications or working in large metropolitan areas tend to earn higher wages, especially those overseeing complex logistics or critical operations.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

Is it hard to get hired as a dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatching software or communication tools. While some positions may prefer prior experience or certifications, entry-level roles are often available for those with strong organizational skills and a customer-focused attitude.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is a customer service representative dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service personnel or vehicles to customer locations. They communicate with field staff using phone or radio, track service requests, and ensure timely responses, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

How much is a 911 dispatcher paid?

911 dispatchers, also known as emergency dispatchers, typically earn a median annual salary of around $45,000 to $50,000, depending on experience, location, and employer. They often work in high-stress environments and may require certification in emergency communication procedures.
More about Customer Service Dispatcher jobs
What cities are hiring for Customer Service Dispatcher jobs? Cities with the most Customer Service Dispatcher job openings:
Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
What states have the most Customer Service Dispatcher jobs? States with the most job openings for Customer Service Dispatcher jobs include:
What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Customer Service Dispatcher

Customer Service Dispatcher

Falcon Critical Care Transport

Concord, CA • On-site

$23.33 - $29.17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Now Hiring Customer Service Dispatchers in Concord, CA.

Starting wages: $23.33/hour based on 12-Hr shifts

STATUS:

  • Full-time - Benefit Eligible

  • 12-Hour Shift Rotations

  • Day Shifts: Every Tuesday/Wednesday & Every Other Saturday/Sunday/Monday

Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor.


ESSENTIAL DUTIES AND RESPONSIBILITIES


  • Demonstrate exceptional customer service skills with both internal and external customers.

  • Maintain a calm and professional demeanor with staff and customers.

  • Promptly answer, evaluate, and prioritize incoming requests for service.

  • Communicate effectively with all callers and co-workers in a fast-paced, dynamic environment, both verbally and in writing.

  • Demonstrate familiarity with Company service areas, medical facilities, and local geography, including major roadways and traffic patterns.

  • Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport.

  • Ability to efficiently multitask, remain sharply focused, and maintain productivity in rapidly changing or high-pressure environments.

  • Accurately take incoming requests while simultaneously documenting information electronically.

  • Call confirmations for upcoming transports to ensure requests are still valid.

  • Private-pay call request payment collections.

  • Professionally navigate difficult interactions and direct conversations toward productive outcomes.

  • Operate a computer terminal and be proficient in word processing, e-mail, and other software programs.

  • Operate a multi-line phone system as well as radio communication equipment.

  • Ability to work independently and collaboratively within a team.

  • Perform other duties as assigned by manager or leadership team.


WHAT WE OFFER

  • Competitive Wages.

  • Career Mentorship & Growth Opportunities.

  • Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match.

  • Work Perks: Employee Discount Programs, Credit Union, and Company sponsored Life Insurance.


EDUCATION AND WORK EXPERIENCE


  • Prior EMS/EMT experience preferred.

  • Demonstrated background of successful customer service experience required.

  • High school diploma or equivalent.

  • Emergency Medical Dispatch certification or ability to obtain within 30 days of hire preferred.


PHYSICAL REQUIREMENTS


  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift up to 15 pounds at times.

  • Requires frequent repetitive hand movements, standing, walking, reaching and grasping.

  • Able to hear and communicate clearly to perform job duties in person and over the telephone.

  • Adequate vision to be able to read information from printed sources and computer screens.

This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.

Come join our Dispatch team and see why Falcon Ambulance is the premier mobile healthcare provider in the Bay Area!