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Customer Service Dispatcher Jobs (NOW HIRING)

Aston Carter

Customer Service Dispatcher

Stuart, FL · On-site

$17/hr

Customer Service Dispatcher Overview We're looking for a detail-oriented and customer-focused Customer Service Dispatcher to join our team! In this role, you'll be at the center of our delivery ...

Septic Blue Inc.

Be Seen First

Customer Service Dispatcher

Cumming, GA · On-site

$20 - $24/hr

Service dispatch experience preferred * Customer service experience preferred * Able to work with very minimal supervision * Ability to interact well with all employees and perform as a team player ...

Aston Carter

Customer Service Dispatcher

Stuart, FL · On-site

$17/hr

Customer Service Dispatcher Overview We're looking for a detail-oriented and customer-focused Customer Service Dispatcher to join our team! In this role, you'll be at the center of our delivery ...

Mr. Electric

Customer Service Dispatcher

Sarasota, FL · On-site

$17 - $25/hr

Electric is looking for CSR/Dispatchers to join our team, so apply today! Why You Should Join Our Team as a CSR/Dispatcher We Invest in You - We offer robust training for our CSR/Dispatchers and ...

Insight Global

Customer Service Dispatcher

Union City, CA · On-site

$22 - $26/hr

They act as the primary communication link between drivers and customer service, utilizing dispatch software and tracking to optimize routes and resolve issues. Routing and Scheduling: Planning ...

Wood's Heating Service

Service Dispatcher

Tiverton, RI · On-site

$17.25 - $23/hr

As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to ...

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

... out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. * Liaise with visitors - Act as point person for office walk in customers.

ADT

Customer Service Dispatcher

Longwood, FL · On-site

$14.75 - $18.50/hr

Must be proficient in the verification and dispatching of alarms to police/fire agencies * Must ... Excellent teambuilding, customer service, and interpersonal skills. * Must possess good decision ...

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How much do customer service dispatcher jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What does a Customer Service Dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a Customer Service Dispatcher, and why are they important?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a Customer Service Dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.
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Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 2% Full Time, 85% Part Time, 2% Temporary, and 9% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.
Customer Service / Dispatcher

Customer Service / Dispatcher

Express Employment

Newton, MA

$25 - $30/hr

Full-time

Posted 8 days ago

Job description

Located in Newton, MA
Customer Service / Dispatcher Assistant (Temporary)
Our client is seeking a reliable, customer-focused Customer Service / Dispatcher Assistant to support their busy office team during the summer months. This is a full-time, fully onsite temporary role providing essential office coverage and support when the Service Manager or Dispatcher is unavailable.
Location: Newton, MA
Schedule: Monday-Friday, 8:00/8:30am-5:00pm (On Site)
Pay: $25-$30/hour, based on experience
Duration: May through August
Position Overview:
This role provides front-line phone, customer service, dispatch support, and administrative assistance to help keep daily operations running smoothly. The ideal candidate will have strong customer service skills, solid computer abilities, and the ability to research customer concerns while handling sometimes complex service-related calls.
Responsibilities:
  • Answer incoming service calls professionally and efficiently
  • Gather customer information, document service concerns, and route calls appropriately
  • Support dispatch operations with scheduling updates, job notes, and customer communication
  • Confirm upcoming appointments and perform outbound customer follow-up calls
  • Assist with office coverage and daily coordination when Service Manager or Dispatcher is out
  • Handle customer concerns calmly and professionally while researching solutions
  • Escalate urgent service issues as needed
  • Maintain organized customer records, call logs, and scheduling updates

Qualifications:
  • Strong customer service and communication skills
  • Comfortable managing inbound/outbound calls and supporting dispatch functions
  • Good computer skills with scheduling, CRM, or office systems
  • Industry experience in service, dispatch, alarm, electrical, HVAC, or related fields is a plus
  • Reliable onsite attendance is essential

#3368OS
Express Office: Waltham-Framingham
100 Crescent Road
Suite 3R
Needham Heights, MA 02494
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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