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Customer Service Dispatcher Jobs (NOW HIRING)

MPE Services

Customer Service / Dispatcher

Florence, AL · On-site

$14 - $16/hr

Assess customer needs and dispatch appropriate service technician. * Respond to customer service issues in a timely manner. * Maintain accurate records and document all customer service activities ...

Air Runs Services

Customer Service Dispatcher

Austin, TX · On-site

$16.75 - $21/hr

Responsibilities • Schedule and dispatch HVAC and plumbing technicians for service calls and installations. • Communicate effectively with technicians, customers, and vendors via phone, text, and ...

E & J Disposal Company

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Customer Service Dispatcher

Carol Stream, IL · On-site

$760 - $1.0K/wk

Join E & J Disposal Company as a full-time Customer Service Dispatcher, playing a crucial role in coordinating our specialized disposal truck operations. This position involves managing customer ...

MPE Services

Customer Service / Dispatcher

Florence, AL · On-site

$14 - $16/hr

Assess customer needs and dispatch appropriate service technician. * Respond to customer service issues in a timely manner. * Maintain accurate records and document all customer service activities ...

Septic Blue Inc.

Customer Service Dispatcher

Cumming, GA · On-site

$20 - $24/hr

Service dispatch experience preferred * Customer service experience preferred * Able to work with very minimal supervision * Ability to interact well with all employees and perform as a team player ...

IHire Employment Services

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Customer Service Dispatcher

Gardena, CA · On-site

$21/hr

Required Experience: * Excellent Customer Service * Charismatic phone etiquette * Dispatching orders * Shipping and Receiving * Data Entry * MS Excell, MS Office, MS Word * FTZ (preferred)

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RAE Security

Customer Service Dispatcher

Houston, TX · On-site

$16.25 - $20.25/hr

Customer Service Dispatcher Core Values: Be Respectful, Be Accountable, Be Exceptional We Offer: - Competitive pay - Great benefits package - Excellent growth opportunities We are seeking a dedicated ...

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA · On-site

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

REGIS COLLEGE

Customer Service Dispatcher

Weston, MA

$20/hr

Summary The part-time Customer Service Dispatcher operates a computer-aided dispatch system, receives emergency and non-emergency calls for assistance, and will assist visitors to the Campus Police ...

Powers Plumbing

Customer Service / Dispatcher

San Diego, CA · On-site

$18 - $22.50/hr

... out and maintain dispatch schedules to keep service calls and service technicians organized and flowing to jobs. * Liaise with visitors - Act as point person for office walk in customers.

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Customer Service Dispatcher information

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How much do customer service dispatcher jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service dispatcher in the United States is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and scheduling service calls, deliveries, or repairs by communicating with customers and field staff. They often use dispatch software and require strong communication and organizational skills to ensure timely service delivery.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, organizational ability, and sometimes prior experience in customer service or dispatching. Employers may also look for familiarity with dispatch software and a flexible schedule, but the hiring process is generally straightforward for qualified candidates.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.
More about Customer Service Dispatcher jobs
What cities are hiring for Customer Service Dispatcher jobs? Cities with the most Customer Service Dispatcher job openings:
Who are the top companies hiring for Customer Service Dispatcher jobs? The top employers for Customer Service Dispatcher jobs are:
What states have the most Customer Service Dispatcher jobs? States with the most job openings for Customer Service Dispatcher jobs include:
What job categories do people searching Customer Service Dispatcher jobs look for? The top searched job categories for Customer Service Dispatcher jobs are:
What are popular job titles related to Customer Service Dispatcher jobs? For Customer Service Dispatcher jobs, the most frequently searched job titles are:
Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,801 per year, or $18.7 per hour.

Customer Service/Dispatcher

Bailey's Heating and Air

Fort Oglethorpe, GA • On-site

$14 - $17.50/hr

Temporary

Posted 28 days ago

Job description

Position Overview

NOW HIRING: Customer Service Representative / Dispatcher (Temporary Maternity Leave Coverage)

Location: Rossville, GA

Bailey's Heating & Air is seeking an immediate hire for a Temporary Customer Service Representative / Dispatcher to provide maternity leave coverage. This position is expected to last approximately 3-6 months and is a great opportunity for someone with strong customer service and scheduling experience.

Responsibilities:

  • Answer incoming customer calls
  • Schedule HVAC service and maintenance appointments
  • Dispatch technicians and manage daily schedules
  • Communicate appointment updates with customers and field staff
  • Maintain accurate customer records and work orders
  • Provide administrative support as needed

Qualifications:

  • Customer service, dispatch, administrative, or call center experience preferred
  • Strong communication and organizational skills
  • Ability to multitask in a fast-paced environment
  • Proficient with computers and office software
  • Dependable, professional, and customer-focused

Why Join Bailey's?

  • Established local HVAC company with over 20 years of service
  • Friendly, team-oriented work environment
  • Immediate start available

Apply today-we are looking to fill this position as soon as possible.

Pay RangeUSD $16.00 - USD $18.00 /Yr.Employment Type: TEMPORARY

Apply