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Customer Service Dispatcher Jobs in Utah (NOW HIRING)

Stauffer's Road Solutions

Dispatcher

West Haven, UT · On-site

$16 - $20/hr

Ensure exceptional customer service * Answer incoming calls from customers * Using dispatch software to dispatch trucks to customers * Documenting conversations * Helping drivers troubleshoot ...

FirstLine Road Solutions

Dispatcher

West Haven, UT · On-site

$16 - $20/hr

Ensure exceptional customer service * Answer incoming calls from customers * Using dispatch software to dispatch trucks to customers * Documenting conversations * Helping drivers troubleshoot ...

STAUFFERS ROAD SOLUTIONS LLC

Dispatcher

West Haven, UT · On-site

$16 - $20/hr

Ensure exceptional customer service * Answer incoming calls from customers * Using dispatch software to dispatch trucks to customers * Documenting conversations * Helping drivers troubleshoot ...

Bailey s Consolidated

DISPATCHER

Salt Lake City, UT · On-site

Coordinate repowers when necessary to maintain customer service commitments. * Ensure all dispatch information is accurately communicated to owner operators. Driver Communication * Serve as the ...

CCI Mechanical, Inc.

Dispatcher

Salt Lake City, UT · On-site

Customer service representative for the company * Primary office contact for technicians * Work closely with the supervisors and technicians to schedule work * Dispatch technicians to jobs/contracts ...

CCI Mechanical, Inc.

Dispatcher

Salt Lake City, UT · On-site

Customer service representative for the company * Primary office contact for technicians * Work closely with the supervisors and technicians to schedule work * Dispatch technicians to jobs/contracts ...

Legacy Towing

Dispatcher

Murray, UT · On-site

$17 - $18/hr

Prior dispatch, customer service, or office experience preferred. * Strong communication skills ... both verbal and written. * Ability to remain calm and professional in a fast-paced environment.

QUIKRETE Companies

Dispatcher

West Valley City, UT · On-site

As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service. Why apply? * Competitive ...

All Pro Security LLC

Dispatcher

Lehi, UT · On-site

$18/hr

Dispatcher Employment Type: Part-time Location: Lehi, Utah About Us All Pro Security has earned a ... Provide exceptional customer service and maintain professionalism in all interactions. * Write ...

All Pro Security LLC

Dispatcher

Lehi, UT · On-site

$18/hr

Dispatcher Employment Type: Part-time Location: Lehi, Utah About Us All Pro Security has earned a ... Provide exceptional customer service and maintain professionalism in all interactions. * Write ...

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All JobsCustomer Service Dispatcher JobsCustomer Service Dispatcher Jobs in Utah

Customer Service Dispatcher information

See Utah salary details

$10

$16

$22

How much do customer service dispatcher jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service dispatcher in Utah is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.61 per hour, depending on experience, location, and employer.

What does a customer service dispatcher do?

A Customer Service Dispatcher is responsible for coordinating and assigning service calls, deliveries, or technicians in response to customer requests. They act as a liaison between customers and field staff, ensuring that the right personnel and resources are dispatched efficiently and on time. Dispatchers also handle scheduling, monitor progress, and communicate updates to both customers and team members. Their role is vital for maintaining high levels of customer satisfaction and ensuring that operations run smoothly.

What are the key skills and qualifications needed to thrive as a customer service dispatcher?

To thrive as a Customer Service Dispatcher, you need strong organizational skills, multitasking ability, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving, and stress management are vital soft skills in this fast-paced role. These competencies ensure efficient coordination, timely response, and high customer satisfaction in service delivery.

How does a customer service dispatcher typically collaborate with field technicians and other departments?

Customer Service Dispatchers act as the critical communication hub between customers, field technicians, and internal departments. On a daily basis, they coordinate schedules, relay important job details, and provide real-time updates to ensure service calls run smoothly. Dispatchers frequently collaborate with technicians to troubleshoot issues, update work orders, and escalate complex problems to supervisors or specialized teams. This collaborative dynamic requires strong communication skills and the ability to prioritize tasks in a fast-paced environment, fostering teamwork across the organization.

What is the difference between Customer Service Dispatcher vs Customer Service Representative?

AspectCustomer Service DispatcherCustomer Service Representative
Primary RoleCoordinates and dispatches service technicians or drivers based on customer needsHandles customer inquiries, provides information, and resolves issues
Work EnvironmentField-based, often in transportation, delivery, or service industriesOffice or call center setting, interacting directly with customers
Required SkillsCommunication, scheduling, problem-solving, basic technical knowledgeCommunication, customer service, problem-solving, product knowledge
CertificationsMay require industry-specific licenses or certificationsGenerally no formal certifications required

While both roles involve customer interaction, a Customer Service Dispatcher primarily manages dispatching and scheduling for service teams, often in transportation or delivery sectors. In contrast, a Customer Service Representative focuses on direct customer support, inquiries, and issue resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

Is it hard to get hired as a customer service dispatcher?

Getting hired as a customer service dispatcher typically requires good communication skills, the ability to handle stressful situations, and familiarity with dispatch software or communication tools. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves interviews and background checks.

What is a customer service dispatcher?

A customer service dispatcher is a professional responsible for coordinating and dispatching service technicians or drivers to customer locations. They communicate with field staff using phone or radio, schedule appointments, and ensure timely service delivery, often using dispatch software. Strong communication skills and knowledge of the service area are essential for this role.

What are popular job titles related to Customer Service Dispatcher jobs in Utah?

For Customer Service Dispatcher jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Customer Service Dispatcher jobs in Utah look for?

The top searched job categories for Customer Service Dispatcher jobs in Utah are:

What are popular job titles related to Customer Service Dispatcher jobs in UT?

For Customer Service Dispatcher jobs in UT, the most frequently searched job titles are:

Customer Service Dispatcher jobs near you
Infographic showing various Customer Service Dispatcher job openings in Utah as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,323 per year, or $17 per hour.

Dispatch / Customer Service

Salt Lake City, UT • On-site

Manchester Motor Freight inc
Trucking • 51 - 200 employees
Learn more about Manchester Motor Freight incexternal

$16.50 - $20.50/hr

Full-time

Re-posted 5 days ago

Job description

Manchester Motor Freight is growing and has an immediate opening for a Dispatcher / Driver Manager to join our dispatching staff. 

The Dispatcher is the key entry-level leader at the very center of a fast-paced team environment and is accountable to deliver results through their drivers. Our customer's needs require individuals who possess superior critical thinking skills, the ability to create solutions that exceed customer expectations and company objectives, and can effectively manage their workloads through solid tactical planning while quickly adapting to a dynamic environment. This position also requires impeccable oral and written communicative skills, the ability to demonstrate leadership and work well within a team environment. Responsibilities: The Dispatcher will manage asset utilization and drivers to ensure high delivery of customer service and fleet profitability. Additionally, the Dispatcher assists, coaches, and mentors drivers with all training and administrative items. 

Responsibilities are, but not limited to: 

• Managing a fleet of trucks to provide superior customer service results 

• Knowledge and application of all FMCSA guidance regarding safety and driver responsibilities 

• Handling urgent situations in a timely and professional manner while maintaining your poise 

• Tracking drivers, loads and rail schedules to increase driver productivity and service results 

• Effectively manage safety results by creating and enhancing an aggressive safety program 

• Effectively network with our customer service, planning and finance functions 

• Planning future workload with an emphasis on success and high driver productivity 

• Other duties and responsibilities as required 

Qualifications: 

• The ideal candidate is a professional with excellent written and verbal communication skills 

• Transportation, supply chain or logistics experience is preferred but not required 

• Previous intermodal experience a plus 

• Strong coaching and mentoring skills 

• Strong organization and planning skills as they pertain to daily trip planning and schedules 

• Possess working-level knowledge of transportation P&L metrics and levers to drive profitability 

• Above average computer skills with emphasis on transportation-specific software/platforms 

• Ability to prioritize workload and thrive in a fast paced, high stress environment 

• Team player  

Apply