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Dispatch Customer Service Representative Jobs (NOW HIRING)

Coats

Dispatch Customer Service Representative

Antioch, TN · On-site

$15.50 - $21/hr

Dispatch Customer Service Representative The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and ...

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Customer Service Representative/Dispatcher

Kansas City, MO · On-site

$22/hr

Dispatch / Customer Service Representative * Hours: 11AM-8PM Mon-Fri * Pay: $22 per hour Position Overview We are seeking a dependable and customer-focused Dispatch / Customer Service Representative ...

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Customer Service Representative

Elk Grove Village, IL · On-site

$20 - $21.50/hr

Dispatch / Customer Service Representative Elk Grove, IL: * Monday-Saturday availability needed, with 6-day workweeks during peak * Priority shift: 8:00 AM - 4:30 PM * Second shift: 10:00 AM - 6:30 ...

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Customer Service Representative

Elk Grove Village, IL · On-site

$20 - $21.50/hr

Dispatch / Customer Service Representative Elk Grove, IL: * Monday-Saturday availability needed, with 6-day workweeks during peak * Priority shift: 8:00 AM - 4:30 PM * Second shift: 10:00 AM - 6:30 ...

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Customer Service Representative

Elk Grove Village, IL · On-site

$20 - $21.50/hr

Dispatch / Customer Service Representative Elk Grove, IL: * Monday-Saturday availability needed, with 6-day workweeks during peak * Priority shift: 8:00 AM - 4:30 PM * Second shift: 10:00 AM - 6:30 ...

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Diakon Logistics

Dispatch - Customer Service

Dayton, NJ

$18 - $20/hr

Prior experience in dispatch, logistics, or customer service This is a full-time, in-office position. No remote or hybrid options available. Hourly Rate: $18-$20/hour, DOE + bonus potential. Diakon ...

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How much do dispatch customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for dispatch customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a dispatch customer service representative?

Dispatch Customer Service Representatives are professionals who coordinate and schedule the dispatching of service personnel, vehicles, or deliveries in response to customer needs. They serve as the main point of contact between customers and the company, handling service requests, updating customers on status, and resolving any issues that arise during the dispatch process. Their role requires strong communication, problem-solving, and organizational skills to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a dispatch customer service representative?

To thrive as a Dispatch Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with dispatch software, customer relationship management (CRM) systems, and basic office tools like phones and computers is typically required. Outstanding organizational skills, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills are crucial for efficiently coordinating services, ensuring timely responses, and maintaining high customer satisfaction.

How does a dispatch customer service representative typically handle high-pressure situations involving multiple urgent requests?

Dispatch Customer Service Representatives often face high-pressure scenarios where multiple service requests need immediate attention. To manage these situations effectively, they prioritize calls based on urgency, communicate clearly with both customers and field technicians, and utilize dispatch software to track assignments in real time. Staying calm, organized, and maintaining professionalism are key to ensuring timely resolutions. Team collaboration is also essential, as representatives frequently coordinate with supervisors and other dispatchers to redistribute workloads during peak times.

What is the difference between Dispatch Customer Service Representative vs Customer Support Specialist?

AspectDispatch Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma; sometimes certifications in logistics or customer serviceHigh school diploma; certifications in customer service or product knowledge
Work EnvironmentCall centers, logistics offices, transportation companiesCall centers, tech companies, retail support centers
Employer & Industry UsageTransportation, delivery, logistics industriesRetail, tech, service industries
Search & Comparison IntentUnderstanding roles in dispatch and logisticsUnderstanding customer support roles and responsibilities

The Dispatch Customer Service Representative primarily manages transportation or delivery dispatches, coordinating between drivers and customers. In contrast, a Customer Support Specialist handles general customer inquiries, troubleshooting, and product or service support. While both roles require strong communication skills and customer service experience, the dispatch role is more focused on logistics coordination within transportation industries, whereas customer support specialists serve a broader range of industries and customer needs.

Is it hard to get hired as a dispatch customer service representative?

Getting hired as a dispatch customer service representative typically requires good communication skills, familiarity with dispatch software, and the ability to handle customer inquiries efficiently. Employers often look for previous customer service experience and may require a high school diploma or equivalent. The hiring process can vary but generally involves an interview and skills assessment.
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What states have the most Dispatch Customer Service Representative jobs?

States with the most job openings for Dispatch Customer Service Representative jobs include:

What job categories do people searching Dispatch Customer Service Representative jobs look for?

The top searched job categories for Dispatch Customer Service Representative jobs are:

Dispatch Customer Service Representative jobs near you
Infographic showing various Dispatch Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dispatch Customer Service Representative

Antioch, TN • On-site

Coats
See more jobs at Coatsexternal

$15.50 - $21/hr

Other

Posted 22 days ago

Job description

Dispatch Customer Service Representative

The Coats Company is a dynamic and customer focused organization dedicated to delivering exceptional service. We are currently seeking a motivated and enthusiastic individual to join our team as a Dispatch Customer Service Representative. This is a full-time position working a hybrid schedule onsite at our headquarters in LaVergne, TN. Candidates must reside local to LaVergne, TN. As a Dispatch Customer Service Representative, you will be the first point of contact for our valued customers. Your primary responsibility will be to provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience. This role involves effective communication skills, problem solving skills and a commitment to maintaining high customer satisfaction.

Key Responsibilities:

  • Maintain high customer service standards to attract and retain customers
  • Handle customer inquiries via phone, email and chat
  • Respond to all inquiries, issues, and complaints in a timely manner
  • Manage high inbound and outbound call volumes in a timely manner
  • Utilize case management tools to track, document and manage customer cases
  • Receive and process domestic and export orders from customers and distributors
  • Distribute literature on company products as requested
  • Advise customers of order status or dispatch work orders
  • Dispatch service technicians to repair equipment as needed
  • Resolve customer issues and needs in a professional manner
  • Process shortages, damages, or product service needs
  • Document and update customer records
  • Provide quotes as needed
  • Invoice and process payments including credits and debits as required
  • Must be able to back up team members and keep a positive, supportive attitude towards the company, job, customers, and co-workers
  • Consistently meet or exceed company expectations for productivity and accuracy levels
  • Other duties as assigned

Qualifications:

Education:

  • High school diploma or GED equivalent required
  • Relevant college courses and/or degree preferred

Experience :

  • Minimum 2 years customer service experience; 3–5 years preferred
  • Contact center experience
  • Bilingual (English/Spanish) a plus.

Skills & Abilities:

  • Outstanding customer service and people skills
  • Demonstrated excellent oral and written communication skills
  • Exceptional organization and time management skills
  • Ability to effectively prioritize work and handle multiple projects
  • Experience navigating multiple computer screens and programs while interacting with customers
  • Excellent analytical skills
  • Team oriented

Technical Proficiency:

  • Proficient PC skills
  • Experience with Windows-based computer applications

Professional Traits:

  • High level of integrity and professionalism

The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

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